Yorkshire Water

0843 557 3574

Contact Yorkshire Water on 0843 557 3574 to speak to a person at the head office. The utility company supplies water and treats wastewater in Yorkshire as well as parts of Lincolnshire and Derbyshire. Yorkshire Water provides services for over two million households, plus 130,000 business customers. Kelda Group plc owns the business, with private investment from Saltaire Water.

Yorkshire Water Contact Numbers

Call the Yorkshire Water head office phone number whenever you need to connect to any department. Opening hours may vary.

Department
Phone Number
Opening Times
Head Office
0843 557 3574
(Mon – Sat) 6.30am – 10.00pm
(Sun) 7.30am – 10.00pm
Complaints
0843 557 5206
(Mon – Sat) 6.30am – 10.00pm
(Sun) 7.30am – 10.00pm
Public Affairs
0843 208 2433
(Mon – Sat) 6.30am – 10.00pm
(Sun) 7.30am – 10.00pm
Careers
0844 453 0216
(Mon – Sat) 6.30am – 10.00pm
(Sun) 7.30am – 10.00pm
Suppliers
0843 816 6839
(Mon – Sat) 6.30am – 10.00pm
(Sun) 7.30am – 10.00pm
Developers
0843 816 6841
(Mon – Sat) 6.30am – 10.00pm
(Sun) 7.30am – 10.00pm
Investors
0843 816 6842
(Mon – Sat) 6.30am – 10.00pm
(Sun) 7.30am – 10.00pm

Head Office

Call 0843 557 3574 to connect to the Yorkshire Water head office. This is the primary contact number which you can use for general enquiries. If you have a specific query, they may transfer you through to the relevant department. Although there are 3,000 staff working for Yorkshire Water, the right person won’t always be available. Leave your details and they can call back.

Complaints

Yorkshire Water aims to provide the best level of service possible. Sometimes things can go wrong, in which case you can contact them for help. Call 0843 557 5206 if Yorkshire Water is not handling your issue appropriately. Escalate the complaint and ask for a review of the outcome. They may give you a compensation payment. If they still fail, you can escalate it to CCWater or WATRS.

Public Affairs

The Public Affairs team are reachable by calling 0843 208 2433. They essentially manage PR and media for the Yorkshire Water brand. Members of the public or the press can call with enquiries. These could be about company statements or current regional or national news stories. Otherwise, you can send an e-mail to publicaffairs@yorkshirewater.co.uk and wait for a response.

Careers

Looking to get a job with Yorkshire Water? Then call 0844 453 0216 and ask for the recruitment team. You can browse vacancies and apply for them online. However, you should call if you have further questions about a job listing. Get more details on the interviewing and assessment stages. You can also look into graduate and apprentice schemes, and progression opportunities.

Suppliers

Contact the procurement team at Yorkshire Water on 0843 816 6839. Find out if your business could be part of the supply chain. Receive guidance on the qualification and tendering processes. Your company must comply with Yorkshire Water’s strategic business objectives and Blueprint for Yorkshire. Existing suppliers can contact the Finance Services team using this online form.

Developers

Charges for new connections will change from April 2018, so developers may need to call Yorkshire Water. Call 0843 816 6841 for more information about developer services. Request a particular service, like ordering asset maps. Enquiries about water can also go by e-mail to wbu.service.centre@yorkshirewater.co.uk, or sewage to technical.sewerage@yorkshirewater.co.uk.

Investors

Kelda Group is no longer on the London Stock Exchange. However, current or prospective private investors can contact them. As its principal business, most investment in the company goes towards Yorkshire Water. Call 0843 816 6842 and ask to speak to Investor Relations. Find out how to sign up for updates on investor news, including financial reports and compliance certificates.

Other Ways to Contact Yorkshire Water

For Yorkshire Water customers, you can get in touch online at any time. Customer services are available 24/7 on Twitter. Or you could use the Live Chat during office hours. If you can wait a little longer, request a callback, or submit a general enquiry. Lastly, as it is much slower, you can write a letter. Send any mail for Yorkshire Water to one of the Bradford addresses shown below.

Department
Address
Customer Services
Yorkshire Water
PO Box 52
Bradford
BD3 7YD
Head Office
Yorkshire Water
Western House
Western Way
Halifax Road
Bradford
BD6 2SZ