Worldstores

0843 208 7979

Contact WorldStores by calling 0843 208 7979 to reach them on the phone. You may want to place an order, make an enquiry, or complain about a problem with WorldStores. Since establishing in 2008, WorldStores became the largest online retailer of home and garden products in the UK. There are over 500,000 different items available all in one place. The retailer offers fast delivery with several options, plus great value prices. The competitor Dunelm Group recently acquired WorldStores for £8.5 million.

WorldStores Contact Numbers

Contact WorldStores on the relevant helpline number from the following table. Support for customers is not available on Sundays. The helplines may also close on bank holidays. Check the bottom of this page for alternative contact methods.

Department
Phone Number
Opening Times
Sales
0843 208 7979
(Mon-Fri) 8.00am – 6.00pm
(Sat) Closed
(Sun) Closed
Shipping
0843 208 7980
(Mon-Fri) 9.00am – 6.00pm
(Sat) 9.00am – 1.00pm
(Sun) Closed
Returns
0843 208 7990
(Mon-Fri) 9.00am – 6.00pm
(Sat) 9.00am – 1.00pm
(Sun) Closed
Complaints
0843 208 7997
(Mon-Fri) 9.00am – 6.00pm
(Sat) 9.00am – 1.00pm
(Sun) Closed
Careers
0843 208 8006
(Mon-Fri) 8.00am – 6.00pm
(Sat) Closed
(Sun) Closed
Suppliers
0843 208 8020
(Mon-Fri) 8.00am – 6.00pm
(Sat) Closed
(Sun) Closed

Sales

To make a general enquiry about WorldStores products or stock, call the sales team on 0843 208 7979. They can help you place an order over the phone if you know what you want to buy. Double-check furniture dimensions before you buy to make sure the item will fit in the intended space. Enquire about promotional offers and discounts, although the prices are already very low.

Shipping

If your order does not arrive when you expect it, call 0843 208 7980. WorldStores will track your order for you and let you know the reason for any delays. You will need to provide your order number, which is in your confirmation e-mail. Request a refund for delivery charges if WorldStores fails to meet the conditions. Ask to arrange a redelivery if the courier misses the delivery date.

Returns

WorldStores offers a 28 day returns policy. If you change your mind about your product, call 0843 208 7990 to request a return. WorldStores will arrange a collection from your home for larger items. You may have to pay to return smaller items in the post. WorldStores will only refund initial delivery charges if you return an entire order. They will offer to replace damaged items first.

Complaints

In the event that something goes wrong or you have a negative experience, call 0843 208 7997. WorldStores will accept your feedback and investigate any complaints. If your product arrives with a fault, call so that WorldStores can fix the issue. The item might be broken, missing parts, or the wrong colour. Call to escalate a delivery issue or any other ongoing problem with service.

Careers

If you want to work for the Dunelm Group, call 0843 208 8006 to enquire about any vacancies with WorldStores. You could also work specifically for Dunelm, ACHICA, or Kiddicare. From sales to administration to fitting, there will be something in every area. If you want to partner with WorldStores, ask to become an affiliate. You could earn up to 7% commission from driving sales.

Suppliers

Manufacturers can increase their revenue and reach new customers by becoming a supplier. Call 0843 208 8020 if you provide similar products to WorldStores and have an interest in partnering with them. WorldStores will facilitate logistics and brand promotion and tailor your merchandising strategy. You can also e-mail your business details to ecom@worldstores.co.uk.

Other Ways to Contact WorldStores

Having trouble reaching WorldStores on the phone? Whatever the reason, there are other contact options you could try as well. Send messages to the customer services team on Facebook between 9am and 6pm from Monday to Friday. On Twitter, you can send a tweet to @WorldStoresUK. A team member will respond from 8am to 5pm on weekdays only.

Besides social media, you could fill out and submit an online contact form. WorldStores will either e-mail you back or call you as soon as possible. If you want to cover all areas, or don’t mind waiting longer for a response, write a letter. Mail your complaints or general query letters to the WorldStores head office in Twickenham. See below for the postal address.

Department
Address
Head Office
WorldStores
Regal House
70 London Road
Twickenham
TW1 3QS