William Hill

0844 556 4737

Contact William Hill by calling 0844 556 4737 whenever you need help with your bets. When William Hill himself first created the bookmakers in 1934, gambling was illegal in Britain. Since then, the company grew into the biggest betting operator in the UK. As well as online games and services, William Hill has over 2,300 betting shops throughout the UK alone. William Hill now operates in Gibraltar, Australia, Israel, Bulgaria, the Philippines, and the US in addition to the UK and Ireland.

William Hill Contact Numbers

Customers, members of the public, or those with business in mind can all get in touch with William Hill. The main helplines are open all day, every day, to provide information and support whenever you need it. Find the appropriate number in this table.

Department
Phone Number
Opening Times
Online Betting
0844 556 4737
(Mon-Fri) 24/7
(Sat) 24/7
(Sun) 24/7
Telephone Bets
0843 557 3589
(Mon-Fri) 24/7
(Sat) 24/7
(Sun) 24/7
Online Bingo
0843 557 5247
(Mon-Fri) 24/7
(Sat) 24/7
(Sun) 24/7
Betting Shops
0843 320 9725
(Mon-Fri) 9.30am – 9.30pm
(Sat) 8.30am – 9.30pm
(Sun) 11.00am – 6.00pm
Press Office
0843 320 9726
(Mon-Fri) 9.30am – 9.30pm
(Sat) Closed
(Sun) Closed
Careers
0843 320 9727
(Mon-Fri) 9.30am – 9.30pm
(Sat) Closed
(Sun) Closed

Online Betting

For help with betting online through the William Hill website or mobile app, call 0844 556 4737. Customer services are on hand at all times to assist you, whatever the problem might be. Call to double-check listed odds, or request odds on a bet you want to see online. William Hill may not accept novelty bets. You can receive advice on navigation and how to place bets, plus how to claim any free bets. Close or re-open your account at any time if you need to take a break from betting. You must be 18 or over to create an account and place bets with William Hill. If you have an issue with the age verification process, call for guidance.

Telephone Bets

Sometimes you might hear about some good odds from a friend, on the radio, or on TV. If you don’t have an online account and can’t get to a betting shop, not to worry. Just call 0843 557 3589 and ask to place your bet over the telephone. You must provide your personal and payment details to an adviser, who will then your bet for you. They will give you instant confirmation of the bet. If you don’t have a specific bet in mind but still fancy a flutter, call up anyway. The team can talk you through the available bets and odds so you can choose something suitable. The highly knowledgeable staff can help you place your bet at any time.

Online Bingo

Win money without odds or betting slips by playing William Hill Bingo online. Call 0843 320 9725 for help with game rules and bonus offers. If you are experiencing website issues when trying to play, call for technical support. You can ask for help with exchanging your loyalty points for bonus money. The team can help you to manage your Bingo account. This includes your account details, payments into your e-Wallet, and withdrawal of any winnings. Call to challenge a chat ban if you find that you are unable to use the Bingo chat rooms. You can ask to close your account if you feel like you can no longer play responsibly.

Betting Shops

If you have a question or complaint about a William Hill shop, call 0843 320 9725 for assistance. William Hill betting shops are a common feature on high streets in every community. As the oldest bookie in Britain, William Hill aims to provide good odds and friendly and professional treatment. If you had a poor experience one of the betting shops, call this number to complain. Or, if you are unfamiliar with your local betting shop, call to locate the nearest one. You can find out the address, opening hours, and current promotions. Customer services can put you in touch with the store to ask about its facilities, or to speak to a manager.

Press Office

The Press Office at William Hill is responsible for publishing media releases and corporate statements. Call 0843 320 9726 if you are a journalist with a press enquiry. Get confirmation of betting details or sponsorship stories for news purposes. The press team can provide relevant images or videos from William Hill to include in your publication. In some cases they may be able to arrange interviews or quotes from William Hill representatives. Media outlets can also e-mail pressteam@williamhill.co.uk for assistance. Customers should not contact the Press Office. Please refer to the relevant customer services helpline instead.

Careers

There are plenty of career opportunities with William Hill, from retail to corporate to technology. You could work in a face-to-face betting shop, uphold HR and finance, or develop online games. The contact centre needs customer support advisers. Call 0843 320 9727 to enquire about vacancies, the recruitment process, and the best way to apply. If you want to relocate, you could even work internationally. William Hill can transfer you to the recruitment teams in other countries. Call to reschedule interviews, or if you are having technical difficulties with online tests. You can also send enquiries by e-mail to recruitment@williamhill.co.uk.

Other Ways to Contact William Hill

Failing a phone call, you can easily contact William Hill on Facebook or Twitter. Tweet to @WillHillHelp to speak to the customer services team. Online and mobile customers can send e-mails to support@willhill.com. Customers who visit betting shops can contact customer services by e-mail at customerhelp@williamhill.co.uk. There is also a live chat option to speak to someone as quickly as possible. You may have to wait in a queue until an adviser is available. Alternatively, you could write a letter if your issue is not time-sensitive. Online customers should note that the relevant office is in Gibraltar. This means there will be a higher postage fee to send a letter internationally. Retail customers can simply send their letters about William Hill shops to the head office in London. Any complaints about the company as a whole can also go to the head office. See below for the addresses.

Department
Address
Customer Services
William Hill Online
6/1 Waterport Place
2 Europort Avenue
Gibraltar
GX11 1AA
Head Office
Greenside House
50 Station Road
Wood Green
London
N22 7TP