Additional Wilko contacts:
|Head Office||0844 248 2689|
|Customer Service||0844 248 2689|
|Complaints||0844 248 2689|
Wilko opening hours:
|Mon-Fri||8am – 6pm|
|Saturday||8am – 6pm|
|Sunday||10.30 am – 4pm|
Wilko head office address:
|Head Office||Wilko Customer Care
Nottinghamshire, S80 3EG.
Why would I call the Wilko head office contact number?
- You want to return something to the store
- You want to locate your nearest store
- You want to make a complaint about customer service
- You want to find out the opening hours of a store
- You want to find out if there is a specific product available in store
- You want to apply for a job at Wilko
- You have received a damaged/faulty item from Wilko
Formerly Wilkinsons, Wilko is a homeware and household goods store based in the UK. It was originally founded in 1930 and has expanded ever since. The main products that Wilko focus on selling are household products and home decor but also sell health and beauty products from well known brands, as well as DIY, gardening and stationary products. With the store originally called Wilkinsons, but branding their own products under the name of Wilko, in 2012 the store changed its name completely to Wilko, to fit in with their own brand. Wilko is now one of the UK’s fastest growing retailers with shoppers favouring its cheap branded products to the more expensive kind available in supermarkets. Willo is also known for its in store promotion and regular offers and discounted products, which is arguably what makes them so successful.
As well as many stores all across the UK, Wilko also has a huge online store where you can find many special offers as well as products that may not be available in your local store. You can search amongst many different categories such as ‘outdoor living’, ‘kitchen’, ‘decorating’, ‘storage’ and ‘toys’. There is even a category dedicated to your pet, where you can get everything they need at a great, discounted price. Wilkos kitchenware range is an extremely popular choice as you can decorate your home stylishly at a low cost. The website also brings up suggestions of products you might like based on what you are searching for. The website is easy to navigate and to buy you simply click on a product, select the quantity that you want and pay at the checkout. Wilko also has an extremely relatable online ‘life blog’ which gives hints and tips on things such as cooking and back to school, as well as advice on how to decorate your home. Standard home delivery is £4.00 and needs to be ordered before 2pm to be delivered in 4 working days from the day of order. It will be delivered between 8am and 6pm. For a large, heavier delivery, delivery will be charged at £8.00 and the same time frame applies. If you need your parcel quickly, Wilko offer a premium delivery service of £8.00 and if ordered before 2pm, your parcel will be delivered to your home the next day. (This excludes Sunday’s, Monday’s and public holidays). Please note that Wilko’s do not deliver to Europe or worldwide.
Jobs at Wilko
There are many different career opportunities available at Wilko, all of which can be viewed online. Whether you want to join the team, or are already a member looking for a new position, you can log into the Wilko careers page and search for many different kinds of jobs. The careers page of the Wilko website allows you to create an account so that jobs that are suited to what you are looking for can be suggested for you. This means you can also log back in and easily browse positions at any time. Wilko will also send you job alerts, if a position becomes available in your area that is suited to you. When applying for a job at Wilko, they promise that career progression is yours if you want it because the company has been expanding ever since it began. If you think a career at Wilko is for you, please either call the head office contact number or apply online for your chosen destination.
Frequently Asked Questions:
“How do i return an item to Wilko?”
If you have bought an item in store, simply return the item back to any Wilko store and a full refund will be put back onto the debit or credit card you paid with. Please note that a receipt must be given with the item for a full refund. If you have misplaced the receipt, you cannot return the item, unless it is damaged or faulty in which case you may receive either a refund, exchange or store credit. If you have purchased something online that you wish to return, please alert Wilkos of what you wish to return and why. You can then arrange for your return to be collected from a member of the Wilko’s delivery team, and be sent back to store. It is preferable that your product is packaged carefully in the original packaging, in a resalable condition. Once your return has been sent to store and processed, your refund will be put back onto your card. Please allow 5-7 days for this. If you are sending back an item that is damaged or faulty, you will also be refunded the delivery charge. If you paid for an item in store but had it delivered to your home address, you can claim your refund by heading into store with your delivery note and receipt, and this will be processed quicker than the potential 5-7 days.
“Can I cancel an online order I have made?”
By law you have the right to cancel an order you have made up until the order has been dispatched and also seven days after you have received the item, if you have changed your mind about a product. If this is the case, do not hesitate to call the Wilko head office where a cancellation and refund can be arranged. Because Wilko guarantee customer satisfaction, if you are not happy and still want to return a product, you can do so within 28 days for a full refund or exchange.
“Can I collect an item from store?”
Most Wilko stores allow orders that have been processed online to be picked up free from them. For standard items, if you order before 2pm you can collect your item from your local Wilko within 48 hours, you will be notified when your order is ready for collection. heavier items can also be collected within 48 hours but not until after 3pm. There are some products online that state ‘home delivery only’ and these cannot be collected from store. If you have placed an order to be delivered into store but it has not arrived within the allotted time, please call the head office contact number and your orders can be tracked.
“Can I use a Wilko gift card online?”
Unfortunately, Wilko do not accept gift cards as a form of payment online just yet. If you see something online and do want to use your gift card as payment you can order into store, and collect it, paying with your gift card over the counter. Wilko assure their customers they are working on a solution to allow customers to use their gift card online. If you are unsure whether or not a gift card is valid, please call the head office contact number.