Wessex Water

  • Business Name: Wessex Water
  • Head Office Number:
  • Opening Times: 9am-7pm
  • Head Office Address: Wessex Water, Claverton Down, Bath BA2 7WW.
  • Website: https://www.wessexwater.co.uk/

wessex water head office contact number


Wessex Water is a wastewater service and water supply company operating in the UK.

The origins of Wessex Water can be traced to the formation of the Wessex Water Authority by the Water Act 1973- it operated as one of ten local water authorities. The company was privatised in 1989 and was later purchased by Enron in 1998, before eventually being sold to YTL Power of Malaysia, whom it is still owned by today.

In a 2012/2013 satisfaction survey by the regulator Ofwat, Wessex Water received a score of 4.53, with five being the highest possible rating. That same year, the company’s level of compliance with drinking water standards was 99.9%.

Wessex Water operates several reservoirs such as Blashford Lakes in Dorset, Hawkridge Reservoir, Sutton Bingham Reservoir and Tucking Mill. The reservoirs are sometimes used for recreational purposes as well as supplying water to homes and businesses in the local area.

Today, the Wessex Water headquarters can be found just outside of Bath and there are approximately 2,000 employees across the business.

For more information about Wessex Water services, call the Wessex Water head office contact number.

Wessex Water Connection Numbers

Company Number
Wessex Water Head Office  0843 557 3819
Wessex Water Meters  0843 208 2431
Wessex Water Jobs  0844 453 0215
Moving House 0843 816 6836
Emergency Line  0843 816 6837
Payments 0843 816 6838

By calling the above numbers, we can connect you to those Wessex Water departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Wessex Water Head Office – 0843 557 3819

Wessex Water provides clean drinking water and sewerage services to customers across South West England in the likes of Bristol, Dorset, Wiltshire, Somerset and some parts of Hampshire and Gloucestershire. The company supplies over 1.3 million people with almost 300 million litres of water per day.

If you have any concerns about the quality of your water, you can enter your postcode on the Wessex Water website to view the quality of water and level of hardness in your area. If your tap water is ever brown in colour, run your tap for 30-40 minutes to make it clear again- the brownness is usually due to a build-up of iron after a burst water main.

Wessex Water Meters – 0843 208 2431

Water meters can help you save money by only charging you for how much water you use. It’s free to have a meter installed- if within two years you find that you are not saving any money, you can swap back to unmetered charges. You can apply for a water meter online- the meter can be fitted depending on several factors such as your internal pipework, but if successful, you might not even need to be at home.

Wessex Water Jobs – 0844 453 0215

By using a detailed training programme, Wessex Water gives employees all of the leadership, management and technical skills that they need for a successful career. During National Apprenticeship Week, there was an apprenticeship open day where 120 people visited the Wessex Water operations centre for a recruitment drive. There are several roles available to suit all skills and experience such as a commercial collections agent, planning engineer, construction manager, ROC controller, cash and payments assistant and much more. You’ll get benefits such as a generous holiday allowance and pension scheme and childcare vouchers depending on which role you go into.

Wessex Water Moving House – 0843 816 6836

If you’re moving home, you can fill out an online form. You will need your customer number, the date that you move in, your new address and both the final meter reading from your old property and the initial meter reading from the new property.

Wessex Water Emergency – 0843 816 6837

If you have spotted a leak, your water supply isn’t working or your pipe is frozen, you can report the issue to Wessex Water using the emergency phone number in the table above. For pipes inside your home, you are responsible. However, if you see a damaged manhole cover, a river polluted with sewage or a burst pipe in the street, this is most likely the responsibility of Wessex Water so you should contact them immediately.

Payments – 0843 816 6838

You can pay your water bill online via eBilling- this also makes your water bill paperless. However, if you haven’t signed up for eBilling, you can still make a one-off payment using your credit or debit card. A convenient way to pay your bill is via Direct Debit annually, twice a year or in 10 monthly payments. You can also pay at your bank, a PayPoint outlet, at the Post Office or by sending a cheque to:
BWBSL, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA

Popular questions about Wessex Water

How can I save water with Wessex Water?

You can make a conscious effort to reduce the amount of water that you use. You can order free water saving items such as shower heads, water butts for the garden and more. Switching to a meter can also help you save water as you may make a conscious effort to use less water. According to Wessex Water, customers who switch use around 6% less water post-meter.

How much is Wessex Water bill?

The amount that you will pay on your Wessex Water bill depends on whether you are charged based on metered usage or on the rateable value of your home. Occasionally, rateable values bills can be more costly due to the statistics being based on the value of your home.

How hard is Wessex Water?

The majority of water supplied by Wessex Water is hard as it is sourced from groundwater which has risen slowly through layers of soil and rock. You can usually tell if water is hard by looking if it is difficult to lather soap and if there is limescale build up in your kettle.