Virgin Mobile

virgin mobile

Virgin Mobile Contact Numbers

Virgin Mobile Phone Number
Head Office 0843 557 3865
Customer Services 0843 557 4575
Complaints 0843 557 4582

Virgin Mobile Head Office Opening Hours

Department Opening Hours
Head Office Monday to Saturday 9am to 5.30pm, Sunday 11am to 5pm

Virgin Mobile Head Office Address

Department Head Office Address
Virgin Mobile Head Office Battleship Building 179 Harrow Road London, W2 6NB England

Why would I need to call the Virgin Mobile Head Office contact number?

  • To find your nearest Virgin Mobile store
  • To find out more information about a certain phone or contract with Virgin Mobile
  • To enquire about jobs available in Virgin Mobile stores across the UK
  • To report an issue with a phone or contract you’ve purchased through a Virgin Mobile store

Virgin Mobile is a company owned by Virgin. It’s a mobile phone service provider in the UK as well as other countries.

Virgin Mobile Upgrading

If you’re already with Virgin Mobile and are looking to upgrade your device, you can ring the number above or head over to the Virgin Mobile site.
Virgin Mobile boasts a 99% network coverage rate throughout the UK and Ireland. You can upgrade your phone by selecting a new phone and a new tariff which you will pay each month. Once you have done this, log into your Virgin Mobile account and check out. Virgin will do the rest for you and talk you through how to either return your old phone or how to destroy it safely. You’re eligible for an upgrade if you’re within one month of your contract renewal. If you’re on a freestyle contract with Virgin Mobile, you can upgrade at any time. All you have to do is pay the remaining balance on your contract and you can choose your new phone and tariff. If you’re a pay as you go, customer, you can also transfer your number to a monthly contract phone. For more information on how to do this, ring the number above.

Virgin Mobile SIM only

If you want to keep your phone, but want a new number and SIM card on contract, Virgin Mobile can offer this service to you. If you choose to have a SIM only contract with Virgin Mobile, you have a choice of standard or micro SIM cards which will fit your phone. You can also change your tariff each month to fit your spending patterns, some months you may need to contact more people – if so, you can increase your tariff. If you choose this service, you can also cancel your contract with 30 days notice, so you’re not bound to a certain phone for two years. You can also keep your current mobile number.
If you go over your monthly allowance, you shouldn’t be charged as you will be on a capped contract. You will also be texted before you go over any limit to warn you about your limit.
Virgin work with EE to deliver the best network coverage to its customers.

Virgin Mobile Broadband

virgin mobile broadband
virgin mobile broadband

With Virgin mobile broadband, you don’t have to worry about finding wifi hotspots or spending mobile data. All you need to do is buy the Virgin Mobile wireless device, which can allow up to 10 devices to be connected to it at one time. You can take this anywhere, to a house party, a cafe, or to the park. There are no limits for Virgin Mobile Broadband, and the company believes that you shouldn’t be limited either. The device is about the size of a credit card, and can easily fit in your pocket for optimum portability. It also has around 100 hours of battery life and is lighter than most mobile phones. You can get this device for upwards of £5 a month. For more information on the wireless device, ring the number above or head over to the Virgin Mobile website.


How good is the Virgin Mobile network?
How can I unlock a Virgin Mobile phone?
Which network does Virgin Mobile use?
Are Virgin Mobile phones unlocked?
Who delivers Virgin Mobile phones?

How good is the Virgin Mobile network?

Before 2010, Virgin Mobile used its own network service. Since 2010, Virgin Mobile have merged with T-Mobile and Orange to form EE. EE use masts from all previous companies to form a network coverage that includes 99.9% of the UK. Reviews of the service online are on par with o2 and Three.

How can I unlock a Virgin Mobile phone?

You can unlock many phones in the same way, and Virgin Mobile phones are no different. You can find many guides on the internet regarding the unlocking of mobiles phones. For more information on your phone and whether it is unlocked, ring the number above to be put in touch with a member of the customer service team at Virgin Mobile.

Which network does Virgin Mobile use?

Virgin Mobile use the combined networks of T-Mobile and Orange, all three of which formed EE in 2010. Their masts combined cover roughly 99% of the UK in terms of network coverage.

Are Virgin Mobile phones unlocked?

No, Virgin Mobile phones are locked to EE and Virgin Mobile SIM cards.

Who delivers Virgin Mobile phones?

Virgin Mobile use Yodel as a courier service and you can track your order on their website.

About Virgin Mobile

virgin mobile store
virgin mobile store

Virgin Mobile was launched by the Virgin Group in 1999 and has since opened in 8 countries around the world. Virgin Mobile Australia was one of the first of these countries to open a Virgin Mobile service. Other countries include Canada, Poland, France, the UK, South Africa, the US and Latin America.Virgin Mobiles also opened ventures in Qatar, Singapore, and India, however, they have since closed.
The Virgin Group have a range of services available to the public and is owned by Richard Branson. Below is a list of some of the things Virgin own and run:

  • Vi Festival
  • Virgin Active
  • Virgin Atlantic
  • Virgin America
  • Virgin Cruises
  • Virgin Books
  • Virgin Megastores
  • Virgin Money
  • Virgin Rail Group

The group also run a number of other operations. Richard Branson, the owner of the group, is worth $5 billion.




Review Date
Reviewed Item
Virgin Mobile Head Office
Author Rating