Virgin Mobile

0844 826 0291

Contact Virgin Mobile on 0844 826 0291 if you want to connect with Virgin Media’s mobile subsidiary. Make enquiries and pursue complaints regarding Virgin Mobile products and services any day of the week. Virgin Mobile is part of Virgin Media’s quadplay of services, including TV, broadband, and landline phones. Virgin Media was the first telecoms company to begin offering all four services at once. However, Virgin Mobile is a separate contract from the other three, which can be combined in bundle deals.

Virgin Mobile Contact Numbers

You can contact Virgin Mobile during the same hours from Monday to Sunday, as listed in this table. Locate the department or reason you need to call and find the handy helpline number for you to dial. Phone lines may be busy during peak hours.

Department
Phone Number
Opening Times
Customer Care
0844 826 0291
(Mon-Fri) 8.00am – 10.00pm
(Sat-Sun) 8.00am – 10.00pm
Account Management
0843 557 4982
(Mon-Fri) 8.00am – 10.00pm
(Sat-Sun) 8.00am – 10.00pm
Roaming Hub
0843 557 3761
(Mon-Fri) 8.00am – 10.00pm
(Sat-Sun) 8.00am – 10.00pm
Virgin Media Wifi
0843 658 0676
(Mon-Fri) 8.00am – 10.00pm
(Sat-Sun) 8.00am – 10.00pm
Complaints
0843 557 3865
(Mon-Fri) 8.00am – 10.00pm
(Sat-Sun) 8.00am – 10.00pm
Careers
0843 557 4582
(Mon-Fri) 8.00am – 10.00pm
(Sat-Sun) 8.00am – 10.00pm

Customer Care

For general queries or support regarding Virgin Mobile devices and tariffs, call 0844 826 0291. The customer care team can provide all the information you need. You can call to track your order if you haven’t received it, or any tracking e-mails. If you decide you want to cancel your order, call this number. The team will help you to return your phone for a full refund or replacement. Just call and ask and they will send you a secure envelope to return it in. You might want help choosing a contract, or need to know your options for topping up. The most common way is to pay by debit or credit card through your account, online or in the app. Ask about vouchers, E-top up cards, and cash machine top-ups. Do you need technical support? Since the team can be busy, check out the online support system before calling.

Account Management

With an online Virgin Media account, you can manage everything on the website. If you need help managing your Virgin Mobile account, call 0843 557 4982. Find out how to check your balance, view bills, add parental codes, and more. Should you need to change your Direct Debit details or payment date, you’ll have to call up. Ask about the free My Account app, which makes keeping control of your account easy. You can top up, make extra payments, and monitor your allowance on the go. If your contract is about to expire or you just want a new phone, call to find the best deal for you. You can also ask about recycling your old phone or trading it in for a reward. If your phone gets lost or stolen, don’t panic. Call Virgin Mobile so they can block your phone and SIM and advise you what to do.

Roaming Hub

Call 0843 557 3761 for more information or guidance on Virgin Mobile’s money-saving deals when travelling abroad. Roam Like Home allows you to use your Virgin Mobile allowance outside of the UK when you travel within the EU. If you’re on Pay As You Go, you’re good to go in over 100 countries worldwide. However, if you’re on Pay Monthly, you need to call to set up Roaming and switch off your International Call Bar. After this, you can use your phone in over 200 countries worldwide. Call to purchase a Travel Data Add-On if you run out of data while you’re away. You’ll need one of these to use data when travelling outside the EU. They last for seven days from purchase, but you can’t use them across multiple countries. If your phone doesn’t automatically reconnect to the Virgin network when you return to the UK, call for assistance.

Virgin Media Wifi

As a Virgin Mobile customer, you get 99% 4G coverage across the UK. To save your 4G data when you’re on the go, use one of Virgin Media’s two million free Wifi hotspots. Call 0843 658 0676 to find out how to download the Wifi app and make the best use of it. You will need a registered Virgin Media account to sign in to the app. Once you set it up, whenever you’re near a hotspot the app will swap you from mobile data to Wifi. This will help you to stay connected to the internet everywhere, from cafes to airports to the London Underground. If you take advantage of Virgin Media Wifi, you’ll never go over your data allowance! The Data Rollover will keep the data you save for the next month.

Complaints

Virgin Mobile wants to offer the best possible service to its customers. However, if you’re dissatisfied with something to do with Virgin Mobile, call 0843 557 3865. Remember to provide your account number, address, and contact number so the team can start looking into things right away. They will try to resolve your complaint while you’re on the phone with them. Sometimes they may need to investigate further, but they will agree on a timeframe and call you back. If they can’t resolve it, ask to speak to a manager. In the event that the manager doesn’t deal with your complaint appropriately, ask to speak to the Senior Manager. If after 8 weeks there’s still no resolution, contact CISAS.

Careers

Virgin Media has a wide range of career options available. Call 0843 557 4582 to find out about job vacancies and how to apply. If you’re set on working for Virgin Mobile specifically, register your interest with them. Then if a suitable job comes up with Virgin Mobile, they’ll let you know. Or you could broaden your horizons and look into other areas of Virgin Media where you might like to work. When you call, you can also ask about the recruitment process and opportunities for young people. Depending on your position, there may be a perfect graduate or apprentice role for you. It’s important to do your research on the company’s history and future goals before you commit to working for them.

Other Ways to Contact Virgin Mobile

For general queries, you can message the main Virgin Media social pages. These are Twitter and Facebook. The social media team are online from 8am to 10pm on weekdays and 8am to 4pm at the weekend. Unfortunately, for “security reasons” Virgin Media doesn’t allow customers to privately message them. This means that you can’t ask for help with your Virgin Mobile account specifically. Do not post your account details publicly, for your own protection.

It is more likely that Virgin can resolve your issue if you contact them by phone. If you’re willing to wait longer for a response, then try writing a letter to them. The official address for all complaints relating to Virgin Media products and services is a PO Box. If you want to escalate a complaint or make a corporate or media enquiry, send it to the head office. Virgin Media actually has several head office locations in the UK, but Virgin Mobile resides at the address below.

Department
Address
Virgin Mobile Complaints
Complaints
Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ
Virgin Mobile Head Office
Virgin Mobile Telecoms Limited
Media House
Bartley Wood Business Park
Hook
Hampshire
RG27 9UP