- 1 Virgin Media Contact Numbers
- 2 Virgin Media Complaints Department Opening Hours
- 3 Virgin Media Head Office Address
- 4 About Virgin Media
- 5 Why would I need to call the Virgin Media head office contact number?
- 6 Virgin Media Head Office FAQs
- 7 About Virgin Media
- 8 Virgin Media Email
- 9 Virgin Media FAQs
- 10 Where is Virgin Media available?
- 11 How do I cancel Virgin Media?
- 12 How do I know if Virgin Media is laying cables in my area?
- 13 Are Virgin Media increasing their prices?
Virgin Media Contact Numbers
|Virgin Media||Contact Number|
|Virgin Media Head Office||0844 826 8355|
|Virgin Media Complaints||0843 557 3865|
|Customer services||0844 826 0291|
Virgin Media Complaints Department Opening Hours
|Head Office||8am to 12 midnight, every day of the week|
Virgin Media Head Office Address
|Head Office||Virgin Media Head Office
Bartley Wood Business Park
About Virgin Media
Virgin Media is a British telecommunications company, and the communications technology arm of Richard Branson’s Virgin corporation. Their head office is based in Hook, just off the M3, and can be contacted by any customer looking for more information of Virgin Media, reporting an issue or seeking help with a problem. The number to use to contact the Virgin Media head office is 0844 826 8355, and the number is available from 8am to midnight every single day – when you need to get in touch with your communications provider, you rarely have time to wait, so the head office operates these extensive opening hours at all times to ensure quick, easy connection.
Why would I need to call the Virgin Media head office contact number?
Virgin Media have millions of customers across the UK, and provide a wide range of services to those customers. From high-speed fibre-optic internet provision to mobile phone operation, streaming services and computing, Virgin Media has a powerful place in the lives of its customers – so there are dozens of reasons why those customers might need to get in touch with the head office.
A few reasons to call the head office include:
- A fault with your internet supply
- An enquiry about the new fibre optic cables
- Issues paying your bills or setting up a direct debit
- Switching to Virgin from another service provider
- Moving home and looking to continue your contract at the new location
- Troubleshooting for internet, television or mobile
- Making alterations to your Virgin Media package, either upgrading or downgrading and adding bolt-ons
- Enquiring about tariff pricing
- Making a complaint
- Cancelling your Virgin Media subscription
- Arranging installation of Virgin cables
Virgin Media Head Office FAQs
About Virgin Media
Virgin Media is part of the Virgin Group, and was founded by British entrepreneur Sir Richard Branson – the man who began the company and built it from obscurity into a household brand known the world over. At time of writing, Virgin owns more than four hundred other companies and is worth billions of pounds even considered alone. Founded after the sale of a Branson-run a student magazine, Virgin began as a mail-order records business in 1970, it only took two years for Branson to build up the capital needed to open his first physical premises, “Virgin Records” on Oxford Street in London.
From there, Virgin’s incredible expansion and diversification have resulted in Richard Branson becoming the UK’s 6th richest man, with an estimated net worth of £2.7 billion.
Virgin Media Email
The fastest, easiest and least stressful way to get in contact with the Virgin Media head office is by calling their dedicated contact line on 0844 826 8355. This number is manned by trained Virgin Media customer service staff between the hours of 8am and 12 midnight every day of the year, and as it is the head office and not a subsidiary, it is very likely to be able to resolve whatever issue you have. The Virgin head office staff are trained to deal with any problem a customer may have, and can provide practical solutions and advice, troubleshooting and replacements or refunds for faulty equipment or failed services. Alternately, they can also provide any information you may need, including tariff pricing, comparisons, coverage information, upcoming deals and plans, and information about further developments of the Virgin network.
However, we understand that it isn’t possible for 100% of people to find the phone lines to be the most convenient and useful means of contacting Virgin Media. In fact, there are times when it is completely impossible, undesirable and even maddeningly inconvenient to attempt to phone Virgin, so you may be better suited using an alternative contact method like the Virgin Media email address.
The Virgin email address can be found by going to the official Virgin Media website (this isn’t it) and searching for a “contact us” page. The Virgin Media email should be there, alongside a physical address and contact form.
Virgin Media FAQs
Where is Virgin Media available?
Virgin Media is available across the country – and expanding all the time. Their intention is to complete a network connecting 17 million new premises by the end of this year, so if you aren’t already connected, you may be very soon! To find out exactly where they are connected to, call them on 0844 826 8355 and ask, or check online.
How do I cancel Virgin Media?
If you need to cancel Virgin Media, we recommend calling the dedicated Virgin Media cancellations phone line, 0844 826 0291. Different from the Head Office contact line, this phone number will connect you directly to the Virgin Media cancellations department, who will be able to process your cancellation quickly and effectively.
Please note, every Virgin Media contract has a minimum term, and cancelling before the end of that minimum term will incur a cancellation fee that multiplies by the number of months left on your contract. The fee changes depending on which package you are using, and can be anywhere between £5 and £20 per remaining month of your contract.
Therefore cancelling five months early and incurring a cancellation fee of £20 per month would result in an overall cancellation fee of £100.
How do I know if Virgin Media is laying cables in my area?
You can check whether Virgin Media teams are going to be laying cable in your area by checking online – they publish their installation plans online – or by calling their head office contact line and asking. You will also be informed if installation is going to occur soon on your doorstep or otherwise nearby by a notification leaflet being dropped through your letter box.
Are Virgin Media increasing their prices?
Unfortunately, the answer to that question is yes. Existing Virgin Media customers face a price hike of 5.1% on their rates, starting in November of 2016. This is, according to a statement made by Virgin spokespeople, due to circumstances out of the control of the multi-billion-pound world-dominating multinational corporation.