• Business Name: Utilita
  • Head Office Number: 0845 450 4357
  • Opening Times: 9am-7pm
  • Head Office Address:Utilita Energy Limited
    Hutwood Court
    Bournemouth Road
    Chandler’s Ford
    SO53 3QB
  • Website: https://www.unitedutilities.com



Utilita are the UK’s first exclusively pay as you go (or “prepayment”) based utility company, employing only prepayment meters and eschewing the traditional billing system used by other UK utilities companies.

Established in 2006, Utilita expanded quickly across England, and have been using their signature prepayment meters to help customers save money since the get-go. They aren’t foolish enough to think the system is entirely without drawbacks, but acknowledge that the prepayment system has untold potential in combating fuel poverty – a rising issue in the UK, and one which Utilita believes it has a duty to help prevent.

Utilita Connection Numbers

Company Number
Smart Meters  0845 450 4357
Emergency Credit  0843 208 2429
Utilita Top Up  0844 453 0202
Further Information  0843 816 6753
Cancellations  0843 8166 754
Customer Service  0843 816 6758

By calling the above numbers, we can connect you to those Utilita departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Smart Meters – 0845 450 4357

When your Utilita smart meter is installed by a Utilita meter installation engineer, you will be given a secure handset which can be used to read the meter remotely. Your engineer will show you how to use this intricate machine – by going to the main menu, you’ll be able to select an option marked “history”, and if your meter is optimised for both gas and electricity, you will be present with the option to switch to viewing the other option at any time.

Simply press the button on the top right, which is labelled “hour” until it changes to say “month” instead. From there, you should be able to see your reading, which you can use to track your energy consumption and avoid unwanted charges. You can also submit these readings to Utilita remotely by using your phone or emailing them to the company.

Emergency Credit – 0843 208 2429

Once you have run low enough on credit, your secure handheld device will inform you of the problem and present the option of more time in which to top up before being disconnected. In this case, emergency credit will be activated, and once the prepaid balance on your account reaches £0, an additional £10 will be added automatically without a break in service.

This helps keep the lights on and the fridge running, but don’t forget that the emergency credit must be repaid when you top up again – it isn’t free. It’s more of an interest-free loan of credit to see you through to the next chance you get to top up.

Utilita Top Up –  0844 453 0202

Topping up a Utilita card is easy and effective – you don’t even need to visit a shop or paypoint as you would with other prepayment methods! You can top up your card from the comfort and safety of your own home, without having to go out in the rain, wind and civic unrest to venture to the shop.

Instead, you can utilise the miracles of modern technology to access the Utilita accounts remotely, by text or SMS, over the internet, on the phone or by downloading the Utilita app. Of course, if you’d rather brave the sleet, the howling tempest and the ravenous denizens of the mean streets, you can still go to a shop and use the Paypoints there. Utilita’s not the boss of you.

Further Information – 0843 816 6753

Utilita produces its own electricity and gas by running independent generation plants and natural gas lines. This makes them much more able to control their own pricing and set guarantees for their customers, since other energy suppliers share resources and supplies and are therefore at the mercy of their trade partners and potentially unreliable supply lines.

Utilita believes that if you want something done right, you have to do it yourself, and that is exactly their approach to their supplies of gas and electricity. They want it done right, so they’re doing it themselves.

Cancellations – 0843 8166 754

Cancelling with Utilita is a tragedy, to be sure, but sometimes even the direst tragedies must come to pass. If you need to cancel with Utilita, you can do it in one of a number of ways. Choose the way you’ll cancel depending on the urgency of the cancellation, the emotional burden of the cancellation and the stage of your relationship with the company.

You may wish to cancel in one of the following ways:

  • If you need to cancel during yoru “cooling off” period – that is, the first 14 days of your contract – you can simply complete the cancellation form included with your welcome pack
  • You may also tell Utilita in writing and within 20 days of the date, of your intent to change supplier, and you will be removed from the Utilita contracts ledger
  • At any other time and in non-extenuating circumstances, you will need to inform Utilita of your intent to cancel 28 day before you want the contract to come to an end, in writing.

Customer Service – 0843 816 6758

This number will proivde you with direct access to Utilita customer services if you cannot find what you need by calling a particular department. You might have a general enquiry to make and a member of this customer service team will be able to help with this.