Utilita

0843 816 6753

Contact Utilita by phoning the head office on 0843 816 6753. Utilita is Great Britain’s leading supplier of Pay As You Go gas and electricity. When a customer joins Utilita, they will receive a smart meter with free installation. They can use this to monitor their energy usage and top up their credit when necessary. Since establishing in 2003, Utilita has been competing against the Big Six.

Utilita Contact Numbers

Connect to the Utilita head office by calling the following numbers during business hours. These hours may vary depending on public holidays or exceptional circumstances. If you do not know which department to call, then call the head office main line.

Department
Phone Number
Opening Times
Head Office
0843 816 6753
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed
Complaints
0843 816 6754
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed
Human Resources
0843 816 6755
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed
Media
0843 816 6756
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed
Marketing
0843 816 6757
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed
Brokers
0843 816 6758
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed

Head Office

Whenever you need to call the Utilita head office, dial 0843 816 6753. The head office staff will assist you with your enquiries. This may require them to transfer you to another department who can provide further assistance. Sometimes the member of staff you need to speak to will not be available. In this case, simply leave your contact details and they will return your call later.

Complaints

The Customer Care team tries to resolve complaints during first contact. You can even arrange a face-to-face appointment at a contact centre for this if you wish. In the event that the issue needs investigating further, a Complaints Specialist will take over. Call 0843 816 6754 to request an internal review of your complaint. You can also e-mail contactcentredirector@utilita.co.uk.

Human Resources

Should you need to contact the HR department at Utilita, call 0843 816 6755. Ask to speak to the head of HR, Andrea Stevens-Hunt. If you are calling because you want to work for Utilita, ask for the recruitment manager Nick Kellaway. You can also search for Utilita jobs and apply for them online. Current or previous employees can call HR if they have a problem with the company.

Media

Are you a reporter for a news outlet? If you are featuring Utilita in your publication, call 0843 816 6756 and ask for the media team. This team does not deal with customer contacts. Journalists can contact them to ask for details on press releases, or statements regarding ongoing developments at Utilita. You can also submit an online form with media enquiries for the team.

Marketing

Utilita has been outsourcing their PR campaigns to Acceleris for five years. However, any agencies or freelancers with proposals can still pitch their services. Call 0843 816 6757 and ask to talk to the marketing team. Request to speak directly with the Director of Sales and Marketing, Steven Parker, or Director of Marketing and Communications, Jem Maidment. Call about B2B services.

Brokers

As a growing independent energy supplier, Utilita appreciates the importance of brokers in the industry. Brokers who have experience with providing fair deals for small businesses are welcome to get in touch. Call 0843 816 6758 and enquire about joining the network of brokers working with Utilita. Brokers can also send an e-mail to Utilita at smesales@utilita.co.uk.

Other Ways to Contact Utilita

For customers, contacting Utilita online is easy. Message them on their Facebook page or send a tweet to @UtilitaEnergy. The Customer Services team is also reachable by e-mail at customerservices@utilita.co.uk. Anyone can write a letter to Utilita and send it by post. Direct any written correspondence to the address of the newer Utilita head office complex with free postage.

Department
Address
Headquarters
Freepost RTXA-BEUG-KLGH
Utilita Energy Limited
Hutwood Court
Bournemouth Road
Chandler’s Ford
Eastleigh
SO53 3QB