United Utilities

0843 557 3710

Contact United Utilities at their head office by calling 0843 557 3710. United Utilities became the largest UK water company after the 1995 merger of North West Water and NORWEB. The group manages water and wastewater in the North West of England. United Utilities owns 184 reservoirs, which supply 200 million litres of water to over 3 million homes and businesses every day.

United Utilities Contact Numbers

Use the following phone numbers to contact United Utilities during these hours. The office closes on Sundays and bank holidays.

Department
Phone Number
Opening Times
Head Office
0843 557 3710
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) Closed
Complaints
0844 453 0169
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) Closed
Press Office
0844 453 0214
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) Closed
Human Resources
0843 816 6829
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) Closed
Investors
0843 816 6831
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) Closed
Suppliers
0843 816 6832
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) Closed

Head Office

Call United Utilities on 0843 557 3710 to connect to the head office. This may be because you have a more general corporate query, or you are a member of the public and are unsure who you need to speak to. The staff will answer your questions or transfer you to a department which can help you. This could be finance, legal, marketing, or any other head office department.

Complaints

If you have had a negative experience and feel that United Utilities did not handle it appropriately, call 0844 453 0169. Request an independent review of your complaint if necessary. In the case of damage or loss, the Guaranteed Standards Scheme may entitle you to compensation. Claim £10 if United Utilities fails to respond within 10 working days. You can also turn to Ofwat.

Press Office

Members of the media can call 0844 453 0214 and ask to speak to the Press Office. Customers should not use this number, as the press team cannot access your account. Journalists and independent bloggers can make requests for further information, interviews, or images. They can also do this by sending an e-mail to pressoffice@uuplc.co.uk. Call for help with film locations.

Human Resources

Call 0843 816 6829 if you need to speak to someone in the HR department. Whether you are a former or current employee, you can contact the Pensions Team. They can help you with your scheme. You can also call to ask about recruitment opportunities. Find out about vacancies, including apprenticeships and graduate schemes. Join more than 5,000 employees at United Utilities.

Investors

Investors, shareholders, and credit investors can call 0843 816 6831 for assistance. Check the latest share price is accurate on the website. Keep on top of developments in the company with the latest financial information and news. Check events on the financial calendar, or enquire about dividends. There is also an online form to send enquiries to the Investor Relations team.

Suppliers

United Utilities does business with 2,500 suppliers every year. Call 0843 816 6832 to contact the commercial department, which manages procurement. Make an enquiry if you believe your business could be a good partner. United Utilities could hire you to supply corporate, construction, maintenance, or technical services. Receive guidance on their criteria and the bidding process.

Other Ways to Contact United Utilities

If you are unable to get through to someone on the phone, use this form to request a callback. Customers also have the option of going online. United Utilities are reachable on Facebook and Twitter, or by e-mail at customer.services@uuplc.co.uk. There is also an online form for reporting leaks. Other than this, anyone can write a letter to the head office using the address below.

Department
Address
Customer Services
United Utilities
PO Box 453
Warrington
WA55 1SE
Head Office
United Utilities Group PLC
Haweswater House
Lingley Mere Business Park
Lingley Green Avenue
Great Sankey
Warrington
WA5 3LP