0844 453 0245

TUI is a large multinational travel company, providing holidays. The company has specific sectors which focus on certain types of holidays including luxury, all-inclusive and family-friendly. If you need to speak to the TUI head office for any reason, call 0844 453 0245.

TUI Contact Numbers

Department Contact Number Opening Hours
Head Office 0844 453 0245 9am-5pm, Monday to Friday
Customer Service 0843 557 3626 Monday – Friday: 9am to 7pm

Saturday – 9am to 6pm

Sunday – 10am to 5pm

Complaints 0843 557 5243 Monday – Friday: 9am to 7pm

Saturday – 9am to 6pm

Sunday – 10am to 5pm

Recruitment 0844 826 0639 9am-5pm, Monday to Friday
HR 0844 826 8018 9am-5pm, Monday to Friday
Marketing 0844 453 0237 9am-5pm, Monday to Friday

Head Office

The TUI head office is located in Luton, near London. It houses several departments including customer service, complaints, recruitment, HR and marketing. If you need to contact the TUI head office as an employee or a customer, call 0844 453 0245. Calling this telephone number will get you through to the head office switchboard, where you can be asked to be put through to various departments.

Customer Service

If you’ve booked to go on holiday with TUI, or you have recently returned from your holiday, you can contact the TUI customer service team on 0843 557 3626. You can use this number to make a change to your booking, ask a question about an upcoming holiday or to make a complaint. When you call the above number, you will hear a message welcoming you to TUI, followed by four menu options. If you wish to make a new booking, press 1. If you would like to add an extra to your booking or you wish to cancel press 2. If TUI has asked you to get in touch press 3, and if you have just returned from your holiday, press 4.


Unfortunately, you may sometimes be unhappy with your holiday or a service provided by TUI, and you might need to make a complaint. If you need to make a complaint, call 0843 557 5243. Your complaint may relate to the hotel you stayed in, or your flight. When you call the above number, the complaints team will be waiting to help you. They will make a note of your complaint and attempt to resolve it whilst you are on the phone but may call you back. When you call this number, press 4 to make a complaint to TUI.


If you’d like to work for TUI as a travel rep, cabin crew or ground staff at the airport, you can contact their recruitment team on 0844 826 0639. The team will be able to advise you of any recruitment days coming up, or help you if you have had an interview and you need feedback. When you call the above number, press 3 and wait to be connected to an operator who will be able to assist you.


As a TUI employee, you may occasionally need to speak to the HR department for issues relating to the workplace or your wages. If you need to speak to the HR department, who are based at the TUI head office in Luton, call the team on 0844 826 8018 and ask to be put through to the HR department. They will be happy to assist you with any queries.


TUI do a lot of marketing campaigns, particularly recently as they have changed from Thomson to TUI, so if you have a question related to a TUI marketing campaign, call 0844 453 0237. You can use this number if you have a complaint to make regarding a TUI marketing campaign.

Other Ways to Contact TUI

For 24/7 assistance, tweet @TUICares.