Topshop

0844 826 8444

Contact Topshop by calling 0844 826 8444 to connect with the Customer Care team. They can solve your issues right away, or transfer you to the necessary department to help you out. Originating as a youth brand within the Peter Robinson store in 1964, Topshop became an individual store in 1973. The menswear store Topman launched not long afterwards in 1978. Over 40 years later, Topshop currently operates at least 300 stores in the UK and another 200 around the world. With shipping available to 110 countries, millions of people visit the Topshop website every week.

Topshop Contact Numbers

For your convenience, here is a helpful list of numbers you can use to call Topshop. The team can assist you seven days a week, though the helplines close earlier on weekends. On bank holidays, the helplines will only be available from 9am to 5.30pm.

Department
Phone Number
Opening Times
Customer Care
0844 826 8444
(Mon-Fri) 9am – 9pm
(Sat-Sun) 9am – 6pm
Online Account
0844 249 0087
(Mon-Fri) 9am – 9pm
(Sat-Sun) 9am – 6pm
Orders
0844 249 0133
(Mon-Fri) 9am – 9pm
(Sat-Sun) 9am – 6pm
Delivery
0843 816 6097
(Mon-Fri) 9am – 9pm
(Sat-Sun) 9am – 6pm
Collection
0843 816 6098
(Mon-Fri) 9am – 9pm
(Sat-Sun) 9am – 6pm
Returns
0843 816 6099
(Mon-Fri) 9am – 9pm
(Sat-Sun) 9am – 6pm
Gift Cards
0843 178 3544
(Mon-Fri) 9am – 9pm
(Sat-Sun) 9am – 6pm
Topshop Card
0843 178 3545
(Mon-Fri) 6am – 9pm
(Sat-Sun) 9am – 6pm
Personal Shopping
0843 178 3546
(Mon-Fri) 9am – 9pm
(Sat-Sun) 9am – 6pm
Recruitment
0843 178 3547
(Mon-Fri) 9am – 9pm
(Sat-Sun) 9am – 6pm
Head Office
0843 178 3548
(Mon-Fri) 9am – 9pm
(Sat-Sun) 9am – 6pm

Customer Care

Topshop’s Customer Care team is the front line of information and support for the brand’s customers. You can reach them by calling 0844 826 8444. They can help you locate your closest store and even check product stock. Call for guidance relating to sizing, promotions and discounts, or e-receipts. If you call with a complaint, the team will do their best to provide a resolution.

Online Account

For help registering with Topshop and creating an online account, call 0844 249 0087. You can save your payment and delivery details to your account, which makes placing an order a much faster process. If you find yourself locked out of your account, call for help with resetting the password. Call to amend your customer details with Topshop, or to unsubscribe from newsletters.

Orders

If you are having trouble using the Topshop website, especially if you have a disability, please call 0844 249 0133 for assistance. A friendly adviser can help you navigate the website or even place the order for you. Anyone who prefers to speak to a person and order over the phone can call this number. Topshop cannot amend or cancel any purchase once the final order is submitted.

Delivery

Track your Topshop order and report delays and missing parcels or items by calling 0843 816 6097. Topshop dispatches parcels until midnight, but sometimes things go astray. The team will chase down your delivery to try and fix the problem as quickly as possible. In some cases, you might want to contact the courier directly yourself. This is usually Hermes for standard deliveries.

Collection

If it’s more convenient than home delivery, customers can send online orders to Topshop or Outfit stores for collection. Call 0843 816 6098 if you have any queries or problems with picking up an order from a store. You should call this number for updates on delivery, to extend your collection time, or to cancel the order. After 10 days the store will return your items and issue a refund.

Returns

When returning an item you bought online, use the Freepost label on your invoice to send it back from a post office or Hermes ParcelShop. Before you do this or take an item back to the store you got it from, you might want to check Topshop’s returns policy. Call 0843 816 6099 for help with returns. To chase a refund, call this number after 10 working days from the return date.

Gift Cards

To place a bulk order of gift cards, companies can call 0843 178 3544 to discuss options and pricing. Regular customers can also call for help with buying Topshop gift cards, and where to find them in actual stores. At Topshop, gift cards are available as physical cards or digital ones. Anyone can order them online easily and send them to the recipient in an e-mail or in the post.

Topshop Card

Topshop offers a credit card via New Day Ltd for customers who are 18 or over. With the Topshop Card, customers can buy now and pay later to spread the cost. Call 0843 178 3545 for help applying, or if you are an existing cardholder. You may need to call to activate your card, add a cardholder, cancel it, or get assistance with payments. If your card gets lost or stolen, call to report it.

Personal Shopping

Some Topshop stores across the UK provide a premium shopping service for free. Call 0843 178 3546 to book an appointment at your nearest store offering the service. During appointments ranging from 30 minutes to 2 hours, Topshop stylists will prep individuals or groups for any occasion. Get luxury treatment with complimentary cupcakes and bubbly as well as a style boost.

Recruitment

From retail operations to the behind-the-scenes aspects of the business, there are many careers at Topshop. Call 0843 178 3547 to ask about Topshop’s recruitment process, current vacancies, and how to apply. You could work in marketing, merchandising, design, finance or HR. Call to find out about international opportunities, or potential placements for young people and students.

Head Office

Contact the Arcadia Group, which owns Topshop, on 0843 178 3548 to reach their head office. Direct any corporate enquiries about VAT registration, ethical policies, and investor relations to Arcadia Group. The same goes for partnership enquiries such as sponsorships, charity donations, or suppliers. Members of the press should ask to speak to PR if they have any media enquiries.

Other Ways to Contact Topshop

Topshop representatives monitor the brand’s social media pages between 9am and 5pm. If you leave a quick message during this time, then they might contact you personally to expand on your issue. You can find Topshop on Twitter and Facebook, and follow them for updates too. Send an e-mail to customer.service@arcadiagroup.co.uk if you want to contact Topshop privately and directly with a longer message. Otherwise, you can send written complaints and query letters to the head office in the post.

Department
Address
Topshop Head Office
Customer Care
Arcadia Group Ltd
Colegrave House
70 Berners Street
London
W1T 3NL