Toni & Guy

0844 248 2752

Contact Toni & Guy head office on 0844 248 2752 to make enquiries or complaints about the company or its services. Toni & Guy is a high-end British hairdressing chain. Brothers Toni & Guy Mascolo have expanded around the globe since opening their first salon in London in 1963. Today the brand employs 8,000 staff and operates over 480 salons worldwide across 48 countries.

Toni & Guy Contact Numbers

Contact the Toni & Guy head office and various departments within the company using the following helpline phone numbers.

Department
Phone Number
Opening Times
Head Office
0844 248 2752
(Mon-Fri) 9.00am – 6.00pm
(Sat-Sun) Closed
Academy
0844 248 2549
(Mon-Fri) 9.00am – 6.00pm
(Sat-Sun) Closed
Charity
0843 208 4506
(Mon-Fri) 9.00am – 6.00pm
(Sat-Sun) Closed
Franchising
0843 208 4509
(Mon-Fri) 9.00am – 6.00pm
(Sat-Sun) Closed
PR & Marketing
0843 208 1724
(Mon-Fri) 9.00am – 6.00pm
(Sat-Sun) Closed
Media
0843 208 0686
(Mon-Fri) 9.00am – 6.00pm
(Sat-Sun) Closed

Head Office

Call the Toni & Guy head office on 0844 248 2752 to speak to a member of staff. Select option 1 for the customer services team, who will handle any general queries or complaints you might have about the company. The head office can locate your nearest salon, transfer you through to them, or check their product stock. You can escalate a complaint to the head office if you are not happy with the treatment you received from salon staff.

Academy

Aspiring hairdressers and stylists can get an education to develop their skills with the Toni & Guy Academy. Call the head office on 0844 248 2549 to enquire about courses, costs, and availability. The head office can then put you in touch with one of 19 academies around the world. There are currently 3 in the UK, including the flagship London Academy. Call to ask about courses with the Business Academy, where franchisees train.

Charity

To reach the Toni & Guy Charitable Foundation, call 0843 208 4506 and choose Option 8. Individuals and companies can call to find out how they can participate in fundraising. Charities can also call to find out if they are eligible for financial support through the Foundation’s grant fund. Toni & Guy improves haircare for those with cancer in partnership with Macmillan. Currently they also sponsor the Stroke Association, Variety, and HABB.

Franchising

Those looking to open a salon in the UK can call 0843 208 4509 and select Option 9. The Franchise Development team sources and educates new salon owners to help the business network and profitability grow. They monitor the quality of daily operations at start-up salons and manage the customer experience. This includes online surveys and Rewards Cards. Call today to find out about current opportunities to start up your own salon.

PR & Marketing

Select Option 5 when you call 0843 208 1724 to speak to the PR and Marketing team at Toni & Guy. They deliver all brand communication around annual campaigns, company and industry events, and even London Fashion Week. The team is also responsible for managing social media content and coordinating activity to uphold the brand image. Press outlets looking to provide coverage on Toni & Guy news can call this number.

Media

Are you a brand of your own, hoping to connect with a client base like Toni & Guy’s? Call 0843 208 0686 and ask to speak with James Tarbuck in the Media department. Toni & Guy salons play the fashion channel Toni & Guy TV to engage with the target audience. The team creates all the content for advertisements, which makes them ideal to work with. Advertise your company through Toni & Guy TV or web banners with the wifi in salons.

Careers

Toni & Guy offers many opportunities, and not just for aspiring hairdressers. To work at a Toni & Guy salon as an apprentice or stylist, contact recruitment@toniandguy.co.uk about current vacancies. You could also work within the artistic team, teaching at academies or creating looks for global campaigns or London Fashion Week. There are a variety of roles at the head office too, from design and development to HR and customer services.

Online Shop

Please note that Toni & Guy head office no longer deals with enquiries about products. Though salons do sell some products in person, a different part of the company oversees the online shop. If you contact the head office regarding product information or issues, promotions, or problems with delivery, they will have to forward your issue to Mascolo Group Ltd. Skip this middle stage and send an e-mail directly to info@mascolo.co.uk instead.

Other Ways to Contact Toni & Guy

The fastest way to get in touch with Toni & Guy is to call the head office on the phone. In the event that you are unable to call or can’t get through to a person, try another method. For example, you could message Toni & Guy on Facebook or send a tweet to @toniandguyworld. However, there is no guarantee that the social media staff will see your comment or reply to it quickly enough. To make sure your message gets to the head office, send it in an e-mail to customerservices@toniandguy.co.uk.

If you want to make a written complaint or have a query which isn’t time-sensitive, then send a letter. Most letters concerning issues relating to Toni & Guy can go to the head office address in London. However, if your letter is about products or services from the online store, send it to Mascolo Group Ltd. Select the relevant address below to contact Toni & Guy by postal service.

Department
Address
Head Office
Toni & Guy
58-60 Stamford Street
London
SE1 9LX
Online Shop
Mascolo Group Ltd
Innovia House
Marish Wharf, St. Mary’s Road
Langley, Berkshire
SL3 6DA