Ticketmaster

0843 557 3674

Contact Ticketmaster on 0843 557 3674 if you have a query or an issue regarding tickets or an event. Originally an American company, starting in Los Angeles in 1976, Ticketmaster expanded around the world from the 1980s onwards. Ticketmaster began selling tickets online in the UK in 1998, becoming a leading website for ticket sales. A merger between Live Nation and Ticketmaster in 2010 formed Live Nation Entertainment, Inc. This is now the largest live entertainment company in the world.

Ticketmaster Contact Numbers

For your convenience, we have compiled Ticketmaster helpline numbers in the following table. Calling the phone number within the opening hours will connect you to the relevant department. Unfortunately, the helplines are not available on Sundays.

Department
Phone Number
Opening Times
Customer Services
0843 557 3674
(Mon-Fri) 9.00am – 8.00pm
(Sat) 10.00am – 4.00pm
(Sun) Closed
Phone Bookings
0843 658 0898
(Mon-Fri) 8.00am – 8.00pm
(Sat) 8.00am – 6.00pm
(Sun) Closed
Group Bookings
0844 248 2168
(Mon-Fri) 9.00am – 6.00pm
(Sat) 9.00am – 5.00pm
(Sun) Closed
Platinum Tickets
0844 248 2169
(Mon-Fri) 9.00am – 8.00pm
(Sat) 10.00am – 4.00pm
(Sun) Closed
Accessibility
0844 248 2171
(Mon-Fri) 9.00am – 6.00pm
(Sat) 10.30am – 3.30pm
(Sun) Closed
Complaints
0844 248 2172
(Mon-Fri) 9.00am – 8.00pm
(Sat) 10.00am – 4.00pm
(Sun) Closed
Get Started
0843 178 3846
(Mon-Fri) 9.00am – 8.00pm
(Sat) 10.00am – 4.00pm
(Sun) Closed
Ticketmaster Sport
0843 178 3847
(Mon-Fri) 7.00am – 10.00pm
(Sat) 7.00am – 10.00pm
(Sun) Closed
Media Enquiries
0843 178 38478
(Mon-Fri) 9.00am – 8.00pm
(Sat) 10.00am – 4.00pm
(Sun) Closed

Customer Services

Your primary stop for all enquiries relating to Ticketmaster events and orders is the customer services team. You can contact them by calling 0843 557 3674 from Monday to Saturday. If you need help with an order, please have your booking reference number and card details to hand. Due to the Data Protection Act, Ticketmaster will only speak to the cardholder who bought the tickets. Call Ticketmaster for updates in the case of event cancellation or a change in venue. They can assist you with festival payment plans or Hamilton paperless ticketing queries. Call if your mailing address changes before your tickets are sent out.

Phone Bookings

To purchase tickets for an event over the phone, call 0843 658 0898. To make things faster, make sure you have the event details and your payment information ready to provide. Please be aware that when events for popular artists go on sale, the phone lines will be extremely busy. You may have to hold for a long period of time, and there is no guarantee of ticket availability when you get through to the booking team. To avoid disappointment, try buying tickets online, or call the venue box office if possible. This helpline is for placing new bookings only. If you need help with an existing booking, please contact customer services.

Group Bookings

Call the specialist Groups Department on 0844 248 2168 to make a group booking for an event. You can easily book for large groups and get discounts when you buy 10 or more tickets at once. Ticketmaster Groups provides a full sales service, allowing you to reserve tickets and pay for them later. Even if there are no special rates for groups, they can still make the booking for you. This makes it easy for schools, social clubs, tour groups and other organizations to book for everyone. Depending on age restrictions, Ticketmaster can arrange group bookings for everything from concerts to musicals to comedy or sports events.

Platinum Tickets

Call 0844 248 2169 for help and advice with Platinum ticket bookings. In addition to general tickets at a fixed price, Ticketmaster also sells Platinum tickets for events with high demand. Platinum tickets are more expensive, as the price varies according to supply and demand. For popular artists, fans can be sure to get the best available tickets at the time of booking through Ticketmaster Platinum. These bookings include the tickets for admission only. The price does not cover extra hospitality or merchandise. Premium packages such as artist meet and greets are usually sold through VIP Nation, under Live Nation.

Accessibility

Most of the venues Ticketmaster sells for have accessible seats and facilities for anyone with a disability. Call 0844 248 2171 to reach the accessibility team to make a booking for accessible seats. Bookings are of course subject to ticket availability. If the line is busy, try calling the venue directly. In some cases, accessible tickets may be on sale on the website – look out for the blue and white wheelchair symbol. People who do not have disabilities should not try to fraudulently use this service and may receive a fine for doing so. Additionally, people with disabilities who frequently attend events may want to visit www.accesscard.org.uk.

Complaints

Ticketmaster appreciates any feedback which helps them improve. In the event that their services have fallen short, call 0844 248 2172 to make a complaint. The team will do their best to put things right for you as quickly as they can. However, an immediate resolution over the phone may not be possible. Sometimes, Ticketmaster might need to contact a venue or event organizer and investigate further. It can take up to 28 days for a final response, depending on the nature of your complaint. Ticketmaster will try to update you on any developments in the process. Ask to escalate to the head office if you aren’t satisfied.

Get Started

Only Ticketmaster has the technology, data, and marketing power to boost ticket sales for all kinds of businesses and events. Call 0843 178 3846 to speak with the Get Started team about business solutions for your venue or event. They can help attractions market to a target audience, especially families and groups. Festivals can receive assistance with an eCommerce platform and Front Gate tickets. Artist services can help performers with presales, upselling, resale control, and fan extras. Venues and promoters can increase revenue by partnering with Ticketmaster, too. Call this number to improve your business!

Ticketmaster Sport

Call 0843 178 3847 to speak with someone from Ticketmaster Sport about their bespoke business services for live sports and tournaments. Sports events have different requirements than concerts or other live entertainment. Ticketmaster’s dedicated business services for sports clients can cover everything you need. Ticketing technology with flexible access control, including memberships and season tickets. CRM and marketing, increasing fan engagement to drive sales. Collaborative management of accounts with industry-leading knowledge. Call today to access all of these services and more for a successful sporting event.

Media Enquiries

Contact the Ticketmaster Press Office on 0843 178 3848 with media enquiries if you are a journalist. Members of the media can also e-mail press@ticketmaster.co.uk. Ask to transfer to corporate media relations, or the artist and concert media team, if that’s what you’re looking for. They may be able to put publications in touch with artist management to organize photo passes or even interviews. Companies wanting to advertise with Ticketmaster should send e-mail enquiries to ads@ticketmaster.co.uk. Members of the public should not need to contact the press teams. Please refer to customer services for assistance instead.

Other Ways to Contact Ticketmaster

If you can’t get through on the phone, try contacting Ticketmaster online. Tweet to @TicketmasterCS on Twitter for assistance from customer services. The team is usually available within office hours, but they will announce their availability on Twitter in the morning. Other than social media, you can fill out the contact form on Ticketmaster’s website. Ticketmaster does not share a direct e-mail address anymore due to a high level of FAQs. Only contact Ticketmaster about a booking if you placed the order.

Alternatively, you can write a letter to Ticketmaster and send it in the mail. Obviously, this is only appropriate for non-urgent messages, as it will take much longer. There are different postal addresses, depending on the department you want to reach. Media and business correspondence should go to the head office address in London, except for Sport business. Customer letters, including event information queries and formal complaints, should go to the customer services PO Box in Manchester.

Department
Address
Customer Services
Ticketmaster UK Limited
PO Box 798
Manchester
M60 1WU
Head Office
Ticketmaster UK Limited
2nd Floor
Regent Arcade House
19-25 Argyll Street
London
W1F 7TS
Ticketmaster Sport
Ticketmaster UK Limited
4 Pentonville Road
Islington
London
N1 9HF