Thorntons

0844 381 0861

Call Thorntons on 0844 381 0861 to connect to the Thorntons head office. Thorntons is a British confectionery business dating back to 1911. They have always been popular for their chocolates and toffee. The Italian chocolate brand Ferrero acquired the Thorntons brand as a subsidiary in 2015. Many Thorntons shops also offer ice cream and chocolate fountains. Some branches have Thorntons cafes which sell drinks, cakes, and pastries. Despite its popularity, Thorntons has been closing stores recently.

Thorntons Numbers

Contact Thorntons on the phone numbers below if you want to speak to a person at the Thorntons chocolate shop head office.

Department
Phone Number
Opening Times
Thorntons Head Office
0844 381 0861
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Thorntons Delivery
0844 381 0862
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Thorntons Complaints
0844 381 0863
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Thorntons Careers
0844 381 0864
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Thorntons Affiliates
0844 381 0864
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Thorntons Corporate
0844 381 0861
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed

Thorntons Head Office

Contact Thorntons head office by calling 0844 381 0861 with general enquiries about the confectioners. This could be relating to store locations, opening hours, facilities, and staff. You could enquire about the Thorntons Cafe menu or dietary information for any Thorntons product. Find out about discontinued products or new items and promotions that Thorntons is currently running. Contact the head office to enquire about storage or recyclability. You can also call to discuss special orders for wedding favours.

Thorntons Delivery

Thorntons also offers products for home delivery from their online store. Due to the nature of the edible products and delivery methods, there can sometimes be delays during periods of warm weather. Call 0844 381 0862 if you need to speak to someone at Thorntons about your delivery. You can track your order and find out when it should reach you. If some delivery options are not available, you can find out why and when they will be available again. Or you can enquire about returning an online order.

Thorntons Complaints

If you have a complaint about a Thorntons shop or its cafe, please speak to the manager of that location. Otherwise, you can call 0844 381 0863 to report complaints about Thorntons products, advertising, or anything else. If you receive a delivery that is melted or broken, an incorrectly customized product, or some other service fault, then contact Thorntons to complain about it. You can request a replacement item or a refund if the circumstances warrant this. You can also complain about prices or deals.

Thorntons Careers

The parent company Ferrero is Italian and also global, meaning that there are jobs with them all around the world. If you want to know specifically about vacancies for the Thorntons brand in the UK and how to apply, call 0844 381 0864. You may also have an interest in becoming a Thorntons franchisee if you are already a business owner in the UK. Contact them if you would like to sell Thorntons products in your own store. You could enquire about jobs in Thorntons shops, the factory, warehouse, or head office.

Thorntons Affiliates

If you have your own website which lines up with the family-friendly creative values of Thorntons, then you could partner with them. Thorntons allows affiliates to earn up to 8% commission on sales directed from advertisements on their own websites. If you are interested in being a part of this, call 0844 381 0864 for guidance on applying. You can also e-mail your questions about becoming and being a Thorntons affiliate to thorntons@affiliatewindow.com. Call if you have problems with your commission.

Thorntons Corporate

Thorntons offers corporate discounts and client deliveries for businesses purchasing branded versions of Thorntons products. This includes ranges of chocolate boxes, chocolate models, personalised iced messages, branded gift tags and advent calendars. Call 0844 381 0861 if you have a question about corporate gifting with Thorntons. They could help you with luxury hampers for individuals or small treats for many people. Call to discuss your gifting requirements for hospitality, marketing, or other events.

Thorntons Head Office Address

You can find Thorntons customer services on social media on Facebook and Twitter. If you would like to contact the customer services department by e-mail, you can send it to customercare@thorntons.co.uk or customerservicemanager@thorntons.co.uk. Specify which department or member of staff you would like it to be forwarded to if you do not know their direct details. Or you can visit a Thorntons store to speak to the staff there about the products. To contact the head office in writing, post a letter to:

Department
Address
Thorntons UK Head Office
Thorntons Ltd
Thorntons Park
Somercotes
Alfreton
Derbyshire
DE55 4XJ