- 1 Thomas Cook contact numbers
- 2 Thomas Cook opening hours
- 3 Thomas Cook head office address
- 4 Reasons to call the Thomas Cook head office contact number:
- 5 Thomas Cook Flights
- 6 Thomas Cook Check In
- 7 Thomas Cook Premium
- 8 Thomas Cook Baggage Allowance
- 9 Thomas Cook Cancellations
- 10 FAQ’s
- 11 Where can I use my Thomas Cook voucher?
- 12 What should I do if I have lost my luggage?
- 13 When does Thomas Cook release their flights?
- 14 Can I book a seat on my Thomas Cook flight?
- 15 About Thomas Cook
Thomas Cook contact numbers
|Thomas Cook||Phone Number|
|Head Office||0844 453 0236|
|Customer Service||0843 557 5066|
|Complaints||0843 596 3078|
|Helpline||0843 557 4347|
|Payments||0843 596 3078|
Thomas Cook opening hours
|Mon-fri||9 am – 7pm|
|Weekend||Saturday: 9am – 1pm
Thomas Cook head office address
|Thomas Cook||Thomas Cook Group plc
3rd Floor, South Building
Reasons to call the Thomas Cook head office contact number:
- I would like to book a flight with Thomas Cook
- I would like to book a package holiday with Thomas Cook
- I would like to check in for my Thomas Cook flight
- I would like to cancel a flight I have booked with Thomas Cook
- I have forgotten the time of my Thomas Cook flight
- I don’t know my flight number
- I want to complain about the service I received on board a Thomas Cook flight
- I want to upgrade my booking
- I want to book a seat for my upcoming journey
- I would like to book some special assistance for my Thomas Cook flight
- I would like to change the time of my booking
- I would like to change the name on my booking
- I am having trouble logging into the website to view my bookings
- I have emailed Thomas Cook with an enquiry and have received no response
- I would like to know when a particular flight is arriving/departing
Thomas Cook Flights
All Thomas Cook flights can be booked online using the booking system on their website. The website has a handy search box on the left hand side of the page which allows you to search for any destination at any time. You can also narrow your search by entering the number of people and what airport you will be travelling from. By conducting an advanced search you can select different departure airports for your return and outbound flights if this will be more suited to your travelling itinerary. If you have no plans and are undecided where to travel there are always exclusive holiday offers advertised on the homepage and so if you can travel at the times advertised on the offer, these are well worth considering. if you want to book a package holiday or something that is family friendly Thomas Cook have a range of deals to suit everyone, from a peaceful beach hideaway to an action packed fun holiday for the kids. You can also choose from a range of all-inclusive and half board options, and you are able to specify your budget whilst searching on the website. Want to see some of Thomas Cook’s most popular destinations? If you are struggling to choose a holiday or don’t have regular internet access you can always call into a Thomas Cook travel agency or ring the head office contact number for trip details. There is also a huge range of class and fare options to choose from. If you book into a class and want to upgrade, don’t worry there will be the option to do this at a later date. The Thomas Cook website can be used to manage your own account once you have made a booking, all you will need are your login details and your flight number.
Thomas Cook Check In
With most regular bookings you will have the opportunity to check into your Thomas Cook flight online, from 24 hours up to 2 hours before your flight is due to depart. You will get an email notifying you of when online check-in is open and you can proceed by going to the Thomas Cook website and logging into your account. Here you will see details of your booking and an option to check in. Once the procedure has been completed you will be presented with boarding passes for each individual on your booking, which you must print and take with you to the airport. Alternatively, the boarding passes can be downloaded onto a smartphone and shown at the airport this way. If you have no bags to check into the hold on the plane and have already checked in online, you can proceed straight to customs which will save a lot of time on the day. Thomas Cook self-service check-in machines are due to come to the UK soon which will mean you can weigh your bag and check yourself in at airports, reducing queues significantly. If you are having any issues checking in online, don’t worry you can check in at the desk the regular way when you arrive at the airport.
Thomas Cook Premium
Thomas Cook premium class offers that extra special service when it comes to flying for your holiday, from top class food and priority boarding, you can really enjoy your flight. At the moment, the service is only available on selected long haul flights. If you would like to see whether or not your flight has a premium service please call the contact number. As well as top class service with added extras, you will be able to relax in premium style seats with a six-inch seat recline and an in arm chair table. Your hand baggage allowance is also increased to 10KG, you can enjoy hassle-free seat reservation and check in a separate counter to avoid any queues and delays when you arrive at the airport. For more details of the new and improved premium service from Thomas Cook please visit their website or call the head office contact number.
Thomas Cook Baggage Allowance
All passengers flying with Thomas Cook are entitled to 10kgs complementary hand baggage allowance as well as 15kg hold luggage per passenger. If you would like to add any extra baggage onto your booking, passengers can do so for a fee. If you would like more information about baggage allowances for things such as signature holidays and flying in premium please call the contact number or visit the Thomas Cook website. You can log into your account online to add any extra baggage to your booking. Please call the contact number for fee details.
Thomas Cook Cancellations
Please note that all Thomas Cook flights are non-refundable and the only way you will receive a refund for a cancelled flight is separately through your travel insurance. if you would still like to cancel your non-refundable flight please call the contact number and they will cancel your ticket. Thomas Cook flights are changeable whether that be a name or date change and all details of this can be found on their website, including a list of fees that will be in place when you change your flight, depending on the circumstances. Please note that once you have booked your flight, you are entitled to a 24 hour grace period where the booking can be cancelled for a full refund or any details can be changed. If you have already checked in for your flight then there can be no further changes made to the booking.
Where can I use my Thomas Cook voucher?
If you have a Thomas Cook gift card, you can use it across all Thomas Cook stores as well as in Co-Operative travel branches, whether it be an actual card or an e-giftcard. The voucher can be used to buy any products available except for travel money and you can even use it to contribute to certain holidays on the Thomas Cook and Airtours websites. If you are having any issues using your gift card please call the contact number for assistance.
What should I do if I have lost my luggage?
if you have gotten off a Thomas Cook flight and your suitcase has not appeared at the baggage collection point you should either visit a Thomas Cook desk at the airport, alert airport staff or call the head office contact number so that your missing luggage can be traced. It is likely that it has been put onto a different plane. If this is the case, the airport or airline will arrange for a free delivery of your missing items. If you have lost a baggage on board the flight you were on then please call the contact number and we can contact the plane that will have your lost bag.
When does Thomas Cook release their flights?
Thomas Cook have flight timetable overviews that are available to download from their website for different seasons of the year. This way you can see what flights are being released and when so that you can plan your trip at your own convenience. They also have a flight tracker on their website and so if you know anyone travelling you can check when their flight departs and when it will arrive. This is also handy if you are travelling and your flight is delayed. If you would like anymore delayed flight information, please call the contact number and you can be connected to an advisor that can give you all of the details of your delayed flight, and when you can expect to be in the air.
Can I book a seat on my Thomas Cook flight?
Yes. You can book a seat for your upcoming flight when you book your flight or you can add it on at a later date. The Thomas Cook website allows you to view a map of the plane’s interior and you can choose where exactly you would like to sit, depending on availability. There is also the option of adding things like extra leg room if you wish. Prices for seat reservation start at £7.50. Please note that if you are travelling in large groups and would like to sit together on the plane, then seat reservation is definitely recommended.
About Thomas Cook
The Thomas Cook group is a British travel company and the current Thomas Cook was founded in 2001 when the Thomas Cook AG group and MyTravel group merged together. The reason the two companies integrated was to make huge savings, amounting up to £75 million. Thomas Cook have 31 planes that they fly from 20 airports across the UK and fly to over 60 destinations. They have 2,500 employees with 10 staff centres in UK airports. Thomas Cook have big 2016/17 plans, including introducing 11 new As21 planes to their fleet, with premium services and refurbished cabins to be enjoyed by passengers.