Thames Water

0844 248 2562

Call 0844 248 2562 to contact Thames Water at the head office. Thames Water Utilities Ltd is the largest water and wastewater service provider in the UK. The company supplies around 2.6 million litres of water throughout London and the Thames Valley. With over 15 million customers, Thames Water is the provider for over a quarter of the population. Ofwat fined Thames Water multiple times for leakage and pollution. The Customer Challenge Group exists to help improve the company’s performance.

Thames Water Contact Numbers

Connect to the Thames Water head office by dialling the numbers below. If none of the departments is the right one, call the head office main line instead. Contact them during these business hours. The offices close on weekends and public holidays.

Department
Phone Number
Opening Times
Head Office
0844 248 2562
(Mon – Fri) 8.30am – 5.00pm
(Sat – Sun) Closed
Human Resources
0844 453 0213
(Mon – Fri) 8.30am – 5.00pm
(Sat – Sun) Closed
Press Office
0843 290 7106
(Mon – Fri) 8.30am – 5.00pm
(Sat – Sun) Closed
Charities Committee
0843 218 9683
(Mon – Fri) 8.30am – 5.00pm
(Sat – Sun) Closed
Investors
0843 218 9684
(Mon – Fri) 8.30am – 5.00pm
(Sat – Sun) Closed
Suppliers
0843 218 9685
(Mon – Fri) 8.30am – 5.00pm
(Sat – Sun) Closed

Head Office

Call 0844 248 2562 when you wish to speak to somebody at the Thames Water head office. They can answer general queries or put you in touch with the specialists when you require more information. Call if you have already spoken to customer services about a problem and they did not resolve it. You can ask for the complaints resolution team to review your case and provide a new response. If this is still not satisfactory, escalate the issue to the Water Redress Scheme, which can help with the dispute.

Human Resources

While the head office is the base of corporate operations, there are different roles at various locations with Thames Water. Call 0844 453 0213 to discuss careers with the water company. Ask to speak to the HR team about recruitment, from availability to application to interviews. There are opportunities for graduates, trainees, apprentices, and even higher apprentices. Find out if there is a role for you in the area you wish to develop in. This could be engineering, customer services, IT, finance, or lab work.

Press Office

Reporters can call the press office on 0843 290 7106 with media enquiries about Thames Water. The media relations team can provide all the facts and figures for an article or essay. They can also supply high-quality images of Thames Water operations for digital or print use. Contact the Press Office if you have a photography request to shoot or film at a Thames Water operational site. Speak to any of the media relations officers, or e-mail the media relations manager at stuart.white@thameswater.co.uk.

Charities Committee

As part of its commitment to corporate responsibility, Thames Water gives back. The charities committee approves donations to charitable organizations. Thames Water employees also work in local communities to improve them. Call 0843 218 9683 to find out how to apply for support for your charitable group or community project. The charities committee only meets quarterly to review the funding requests, so call to check the next deadline. You can print off an application form to send to the head office.

Investors

Investors in Thames Water or financial analysts should call 0843 218 9684 if they require corporate information about the company. The investor relations team at the head office can supply documents for finances and taxes, including annual and interim reports. Keep up to date with developments in governance, or changes amongst the board and the executives. Debt investors or those with an enquiry about Thames Water Bonds can send an e-mail to stephen.wheeler@thameswater.co.uk.

Suppliers

To supply tap water and remove and treat sewage for millions of people requires a network of suppliers. They provide the necessary equipment, operations, and maintenance services. Call 0843 218 9685 if you are a builder or developer hoping to work with Thames Water. If you are a plumber, call to ask about the Approved Plumbers scheme. Prospective and current suppliers can both call for assistance, whether with registration or invoices. New suppliers can also submit an online form.

Other Ways to Contact Thames Water

Customers with a problem can contact Thames Water online 24/7 through Facebook or Twitter messages. They can also send complaints by e-mail to customer.feedback@thameswater.co.uk. Alternatively, there is a PO Box address to write specifically to the Thames Water complaints resolution team. Customers should include their account number. To contact Thames Water by post for business purposes, write to the head office address. Include your contact details and wait 5-10 working days for a reply.

Department
Address
Customer Services
Thames Water
PO Box 436
Swindon
SN38 1TU
Head Office
Thames Water
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB