Thames Water

thames water head office contact number

Thames Water Other Contact Numbers

Thames Water Phone Number
Head Office 0844 453 0213
Emergencies 0844 248 2562
Complaints 0843 557 3409

Thames Water Head Office Opening Hours

Department Opening Hours
Head Office 9am-5.30pm, weekdays

Thames Water Head Office Address

Department Address
Head Office Clearwater Court, Vastern Road, Reading, RG1 8DB

Thames Water is a water supply company based in the UK.

Reasons to call the Thames Water head office contact number:

  • To report an issue with your water supply.
  • To find out about ongoing work in your area.
  • To find out more about working for Thames Water or the recruitment process.
  • To contact HR or payroll as an employee.
  • To find out more about the wastewater treatment process.
  • To make a complaint about a Thames Water service.

Where is the Thames Water meter?
How Thames Water calculates bills
AreThames Water responsible for blocked drains?
How to pay your Thames Water bill
Where to send your Thames Water cheque

Thames Water

Thames Water is the larger water supply and wastewater management company in the UK. Thames Water services customers across London and the Thames Valley. The company removes and treats over four billion litres of sewage and supplies 2,600 million litres of drinking water.

Thames Water Moving Home

If you are moving home, it’s simple to inform Thames Water. You can fill in an online form up to 28 days before you move or call Thames Water. If you’re a new customer moving into an area which is served by Thames Water, they will set you up with an online account. If the new house has a water meter, you will most likely receive your first bill within six months of moving in. If the property doesn’t have a meter, the bill will be sent within the first week of you moving in. You can set up a Direct Debit to pay your bill in manageable instalments. Lastly, if you are moving out of the area served by Thames Water, you’ll need to close your account. If the house is metered, you’ll need to provide a final meter reading.

Thames Water Login

Your Thames Water online account means that you can switch to no paper bills. You will have instant access to all your bills and be notified when a new one is available to view. You can pay your bills online, submit a meter reading and manage your contact details.

Thames Water Freebies

You could take advantage of a range of freebies to help you save water, courtesy of Thames Water. They include:

  • A showerhead to save water without reducing the performance of your shower.
  • Showersave- a gadget which screws onto your showerhead to save water.
  • Kitchen swivel taps to let you direct water where you want it to go.
  • Tap inserts to mix air into the running water
  • Save a flush- saves up to one litre per flush
  • Shower timer- cut your shower time to four minutes

All of the gadgets come free of time as long as you live in a Thames Water area. You can order them from the website.

Thames Water Jobs

Thames Water is always on the lookout for talented people to join the team. The company is also recruiting for staff to oversee the Thames Tideway Tunnel project which is London’s new ‘super sewer’ and is one of Europe’s largest construction projects. There is every kind of role available from engineering to the contact centre. If you are a graduate, you can apply for the Thames Water graduate scheme, an 18-month programme designed to shape you into a leader of the future. There is also an apprentice scheme where you can learn the technicalities of engineering on the job. If you have limited education and are not in employment/education, you could embark on a traineeship which could end with a job.

Popular questions about Thames Water

Where is my Thames Water meter?

Your water meter can usually be found outside near the stop tap- under a small cover on the driveway or at the end of the garden. If the meter is inside, it’s usually under the kitchen sink next to the stop tap.

How are Thames Water bills calculated?

The way that your bill is calculated depends on whether you have a meter or not. If you do have a meter, the amount you pay is based on how much water you use, plus a fixed charge for the service. If you don’t have a meter and your house was built before 1989, bills are based on the chargeable value of the property. If you have asked to have a water meter fitted but this hasn’t been possible, for example, if you live in a flat, you will be put on the assessed household charge, depending on how many people live in your house and the type of property that it is.

Are Thames Water responsible for blocked drains?

Thames Water is responsible for the pipes which carry wastewater from your street to the treatment works. You’re responsible for the pipes in your home and the ones that you connect to the sewer, so if you have a blocked pipe, call the Thames Water emergency number and they will visit to confirm who is responsible for the pipe.

How to pay Thames Water bill?

There are several different ways to pay your Thames Water bill. You can set up a monthly Direct Debit, pay with a credit or debit card online, pay over the phone, set up a payment plan, send a cheque in the post, pay at your local Post Office, or through online/telephone banking.

Thames Water: where to send cheque?

To pay your bill via cheque, make it payable to Thames Water Utilities Ltd, write your account number on the back and post it to:
Thames Water
Customer Services
PO Box 234
Swindon
SN38 3TW

About Thames Water

Thames Water was founded in 1989 following the privatisation of the Thames Water Authority. The company is regulated by the Water Industry Act 1991 and is headquartered in Reading.

For more information about Thames Water services, call the Thames Water head office contact number.

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