TFL (Transport for London)

 0843 557 3455

Call the TFL head office on 0843 557 3455 to find out about transport times, rail strikes and different routes around the London transport network.

TFL Head Office Contact Numbers

TFL Number
Head Office 0843 557 3455
Recruitment   0844 453 0120
Complaints 0844 248 1862
Customer Service 0843 208 4501
Payroll 0844 248 1863

Head Office

To contact the TFL head office please call 0843 557 3455. Once you have dialled the number, you will be connected to an automated switchboard which will thank you for calling TFL and guide you through the menu options. If you are calling about ticket fares and prices please call 1) and state the area of London in which you wish to travel. Press 2) to find out about transport times, 3) to plan your route through London and 4) to make a complaint to TFL.


TFL are always on the lookout for new members of their team. Being such a big company, there are various different roles available at Transport for London and if you call 0844 453 0120 you can find out about anything that might suit you. Because of the vast amount of departments, there is a menu which will help you find the role you are looking for. Please press 1) for marketing 2) for head office, 3) for train operators/driver positions, 4) for HR and recruitment roles 5) for complaint handling  and 6) for engineering jobs and apprenticeships.


Please call 0844 248 1862 to voice your issues and complaints to a complaint handler at Transport for London. The number will take you directly through to someone who will ask you about the details of your complaint and will also ask for your full name and contact details in case your complaint needs to be escalated. If you are told that you can expect to receive a call back then please ensure you give the correct details and give a time and date when you will be available to answer to phone to continue the complaints process. If you are unsure of the stages of escalating a complaint, don’t worry, the complaints handler will talk you through everything.

Customer Service

The customer service department is available on 0843 208 4501 and by dialling this number you will speak directly with a committed member of the Transport for London team. You can ask anything from when the next strike date will occur, what time the trains and tubes are running during public holidays and how you should go about finding lost property on a tube. If you have spotted an incident on London transport, then you can report it to this number. You will be asked the date and time the incident occurred as well as in what area and on what form of transport (bus, train or tube) so please have this information to hand.


If you are a member of staff at TFL and have a question  or query about things such as hourly rates, salaries, pay slips and sickness then just call 0844 248 1863. The payroll department is available Monday-Friday and you will be connected directly with an expert who will be ready to answer your questions. Please ensure you give your full name so that the call handler can find you on the employee database.

Other ways to contact TFL

Contact TFL or read their travel alerts through their Twitter account or send them a letter to their head office.