0844 826 1930

If you have a query relating to one of Tesco’s products or services, you can contact the Tesco head office by calling 0844 826 1930.

Tesco Contact Numbers

Department Contact Number Opening Hours
Customer Services 0843 596 3325 Monday- Friday, 9am-6pm
 Tesco Complaints 0843 320 9671 Monday- Friday, 9am-6pm
Tesco HR 0843 557 4354 Monday- Friday, 9am-6pm
Tesco Marketing 0844 826 1930 Monday- Friday, 9am-6pm
Tesco Bank 0843 557 3623  Monday- Friday, 9am-6pm
 Tesco Mobile 0843 557 3624  Monday- Friday, 9am-6pm

Customer Services

If you need to speak to Tesco regarding a product or service that you have purchased, it is best to contact the customer service team on 0843 596 3325. When you call this number, you will be presented with a range of menu options relating to customer services, such as grocery purchases, online purchases and returns. The Tesco customer service team will do their best to answer your query there and then, and advise you of any next steps that you need to take such as visiting your local store. When you call, you will hear an automated message which will inform you that the call will be recorded. To get through to customer services, you need to press 2.

Tesco Complaints

If you are unhappy with a product that you have purchased from Tesco, or part of Tesco’s service, you need to contact the Tesco complaints team. You can contact them by calling 0843 320 9671. By calling this number, you will be put in touch with Tesco’s complaints team who will be able to help you with any issues that you have. The team will do their best to resolve the complaint whilst you are on the phone, but occasionally they might need to call you back with a solution. When calling this number, you’ll be presented with various departments i.e. grocery, travel money and Tesco Direct, so select the department you wish to complain about to get through to the appropriate team.


Tesco employees may occasionally need to contact the HR department. This could be to get a reference if you’re leaving the company, or to ask a question about your payslip. If you need to contact the HR department of Tesco, you can do so by calling 0843 557 4354. When you call this number, you will be able to speak to the HR department at the Tesco head office in Welwyn Garden City, and they will assist you with your query. To speak to the HR department, press 3 when you hear “if you are a current or former colleague”.


Journalists can contact the Tesco Marketing department, located at the head office, by calling  0844 826 1930. You can contact this department for several reasons – to find out more about an advertising campaign, to ask for permission to use Tesco’s images or to feature Tesco in the press. The marketing department will do their best to help with your query. When you call this number, press 7 for ‘anything else’ to speak to the marketing department, or alternatively if you know the name of who you wish to speak to, press 1.

Tesco Bank

Tesco Bank is the name of the financial services department of Tesco. It offers services such as current accounts, credit cards and loans. If you are experiencing problems with your Tesco Bank account, or you wish to sign up for a new service, you can do this by calling Tesco Bank on  0843 557 3623. When you call this number, you will be able to speak to a member of the Tesco Bank customer service team, and you can use it to check your account balance or report a card as lost/stolen.

Tesco Mobile

As a Tesco Mobile customer, you may need to speak to the customer service team to get assistance. This could be because you are experiencing difficulty with the network, or because you want to switch to a different network or upgrade your existing handset. Whatever the reason, you can speak to the customer service team by calling 0843 557 3624. The Tesco Mobile team will do their best to resolve your query whilst you are on the phone.

Other Ways to Contact Tesco:

You can contact Tesco via their social media. On Twitter, their handle is @Tesco.

You can also contact Tesco online by filling out their customer service form.