Tesco Mobile

  • Business Name: Tesco Mobile
  • Head Office Number: 0843 557 4587
  • Opening Times: 8am – 6pm, Monday – Friday
  • Head Office Address: New Tesco House, Delamare Rd, Cheshunt EN8 9SL
  • Website: http://www.tescomobile.com/

tesco mobile head office contact number


Tesco Mobile Connection Numbers

Tesco Mobile Number
Tesco Mobile Head Office 0844 248 2642
Tesco Mobile Customer Service 0843 557 3858
Tesco Mobile Complaints 0843 557 3624
Tesco Mobile Contracts Helpline
Tesco Mobile Accounts Management Line
Tesco Mobile Helpline

By calling the above numbers, we can connect you to those Tesco Mobile departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Tesco Mobile is a mobile phone network based in the UK.

Tesco Mobile Head Office – 0844 248 2642

The Tesco Mobile head office is distinct from the head office of the greater Tesco conglomerate, by clever design. It is possible for a system to become too complex, to have too many moving parts, too much internal organisation and too many fingers in too many pies. Inevitably, this overcomplexity is catastrophic, leading to the collapse of either a part of the system, or the entirety of it. To avoid this overcomplexity, Tesco has divided its head office into multiple sections, each of which is dedicated to a particular aspect of the business. Therefore, when you call the Tesco Mobile head office, you can be sure that you’re being put through to the specialists in telecoms and mobile service – not the guys that run the fish counter.

Tesco Mobile Customer Service – 0843 557 3858

Tesco Mobile customer service is the strong backbone of their good reputation with customers – a company that has good customer service is always going to do well, and Tesco Mobile is no exception. With their dedication to customer service made clear through their investment in the departments, you can be confident that when you call the Tesco Mobile customer service line, you’ll be talking to people who can resolve your problems, answer your questions, and deal with your hassles in a way that will leave you smiling, wandering out into the sun with a new lease on life and a new lease on Tesco Mobile customer service.

Tesco Mobile Complaints – 0843 557 3624

In the unlikely event that you find something to complain about in the Tesco Mobile experience, you can redress the issue speedily and without hassle or strife by calling the number listed there, by the title of this very paragraph – 0843 557 3624! You’ll be able to effectively communicate your complaint this way, as most Tesco Mobile complaints that are delivered by letter, email or online complaints form have a much longer response time than a phone call would – through no fault of Tesco’s but rather the fault of those media and communications methods themselves. With a letter, the company can only respond as fast as the postman can carry it and the mail room can process it. With an email or a contact form, Tesco Mobile can only respond as quickly as the emails can be sorted and replies drafted; but with a phone call to the Tesco Mobile complaints line, you’ll be able to speak quickly and easily to a member of complaints staff and get your answers when you need them: immediately. There’s no need for a lengthy back and forth with a phone call, so your complaint can be dealt with that day, easy as pie.

Tesco Mobile Contracts Helpline – 0844 248 2642

If you need help with you mobile contract from Tesco Mobile, whether to upgrade it, downgrade it, alter it, cancel the contract, apply for a new contract, add bolt-ons or remove unnecessary baggage, deal with bugs or issues, remove niggling doubts, discuss payment methods, challenge an incorrect bill, resolve issues with roaming contract charges, discuss a renegotiated fee or an extended contract duration, transfer away from Tesco Mobile or transfer to Tesco Mobile from another provider. In any case, regardless of your reasons for calling the Tesco Mobile head office, you can call to be rapidly connected to staff that can help you with whatever your problem is, in a specialised environment that will help you avoid any unnecessary waiting or hold times, and prevent you from being passed to someone who can’t help you.

Tesco Mobile Accounts Management Line – 0843 557 3858

While you are a customer of Tesco Mobile, your account acts as your company face, the means by which all of your interactions are linked to your real-world persona and made tangible in your life. By altering the account, you can alter what happens to you, changing your address, identification details, passwords, billing information, contracts, preferred contact methods and settings of your account – and more! You will also be able to update your account to reflect your current circumstances, such as if you move home, change your name, or undergo plastic surgery in order to go on the run. Whatever your reason for making account changes with Tesco Mobile, you can call the string of identification numerals shown above and enjoy your new account details!

Tesco Mobile Helpline – 0843 557 3624

The Tesco Mobile helpline is a generalist customer service line lacking the technical capabilities of the other more specialist lines, but with a deeply satisfying ability to repair the vast majority of generic customer problems, answer the majority of questions and resolve the majority of issues. Thankfully, this line exists to make sure that the more elite lines such as the complaints line and head office contact line are left free and clear, able to respond adequately to more important threats, the way emergency flood gates aren’t kept open every time it rains. They are for much more important events, like floods. Well, specifically just floods.

Who provides the Tesco Mobile network?
What happens when my contract ends?
Are contract phones locked to the Tesco Mobile network?
When will my Tesco mobile be delivered?
Where are Tesco Mobile shops?

Tesco Phone Shop

Tesco has a range of phones which are available on a pay monthly, pay as you go or SIM only basis. You can choose from models such as:

  • Alcatel Pixi 6
  • Apple iPhone 6
  • Doro Liberto
  • HTC Desire 530
  • LG K8
  • Microsoft Lumia 950
  • Motorola Moto G4
  • Samsung Galaxy S6 Edge
  • Sony Xperia X

The phones vary in terms of upfront cost, contract length and price. For all pay monthly orders, you’ll get free DPD delivery.

Tesco Pay As You Go

For Tesco Mobile pay-as-you-go customers, there are several different types of tariffs to choose from. They are:

  • Rocket packs- Rocket packs come as standard with pay as you go phones. They include 4G data, minutes and texts. You can choose from a £5-25 rocket pack, depending on how much you top up.
  • Triple Credit- Get free credit when you top up. If you top up over £15, as well as getting more credit you can choose from free minutes, data or texts.

You can change tariffs at any point in the My Account section of the Tesco website or by calling 242 free from your mobile.

Tesco Mobile Top Up

There are many different ways to top up your mobile phone. You can top up over the phone, using your credit/debit card, by using a voucher, online, at a cash machine or with an e-top up card. If you’re a new SIM only customer, you are unable to top up over the phone for security reasons.

Tesco Mobile Pay Monthly

If you opt to pay for your phone as a pay monthly contract, there are several tariffs that you can choose from, depending on how much data you think you will use and the number of minutes and texts. You can choose an Anytime Upgrade contract and you’ll be able to upgrade to the latest smartphones with low early upgrade fees. If you decide to keep your phone once the contract is up, your monthly bill will be reduced.

Tesco Mobile Home From Home

The Tesco Mobile Home from Home service means that you can use your phone in 31 European countries as you do at home- use data, make calls and texts out of your usual monthly allowance. If you go over, don’t panic as you’ll pay the standard UK rate. The Home from Home service runs until the 3rd September, so if you’re heading off on your summer holiday you can take full advantage of it.

Capped Contracts

If you’re worried about going over your monthly bill, Tesco Mobile allows you to set a cap so that you don’t need to worry about this. You can set a safety buffer, i.e. the most that you want to spend on extras, from £2.50 to £40. Tesco Mobile will then make sure that your bill is never any higher than your monthly cap and safety buffer.

Tesco Mobile Clubcard

You can collect Clubcard points for every £1 that you spend on your pay monthly bill or top up. You can then use these points to collect rewards. To register your Clubcard to your Tesco Mobile account, call 282 free from your phone and follow the instructions.

Popular questions about Tesco Mobile

Who provides Tesco Mobile phone network?

Tesco Mobile piggybacks off the O2 network, acting as a virtual network operator.

What happens when Tesco Mobile contract ends?

Your contract will keep rolling and you will most likely be contacted to upgrade. If you want a new phone, you can upgrade. If you’re happy with the phone you have, you can swap to a SIM-only deal or keep your contract with a lower price.

Are Tesco Mobile contract phones locked?

Most Tesco Mobile phones will be locked to the network. If you purchase a SIM-free phone, it may work with other networks. Other than that, you will generally find that the phones only work on Tesco Mobile.

When will my Tesco mobile be delivered?

Tesco uses DPD to deliver from Monday to Saturday. If you order before 4pm Monday-Friday, you will get it within two working days. If you order after 4pm or at the weekend, you’ll get it within three working days.

Where are Tesco Mobile shops?

Tesco Phone Shops can be found in the majority of larger Tesco stores, such as Tesco Extra.

About Tesco Mobile

Tesco Mobile is a mobile virtual network operator in the UK. The network also operates in Ireland, Hungary, Slovakia and the Czech Republic. Tesco Mobile uses the O2 network, except in Ireland, where the operator is Three Ireland and Hungary where it is Vodafone. The network was first established in 2003 and is estimated to have 99% coverage in the UK thanks to O2.

In 2014, the network became one of the first operators to offer 4G data for no extra cost. The customer care branch is outsourced to O2 in Bury, whilst technical support is based in Bristol.

The venture into Ireland came in 2006 when it was announced that Tesco Ireland would partner with O2 Ireland as a mobile network. When Three purchased O2 in 2015, the Irish network was moved from O2 Ireland to Three Ireland.

For more information about Tesco Mobile, call the Tesco Mobile head office contact number at the top of this page.