Tesco Mobile

0843 557 3624

Contact Tesco Mobile on 0843 557 3624 if you wish to buy a phone, or if you are already a Tesco Mobile Customer. In the UK, O2 operates the Tesco Mobile network, so it has 99% coverage. O2, Lucid CX, and A Novo UK Ltd run customer care, technical support, and device repairs for Tesco Mobile. Tesco Mobile also runs its mobile virtual network in Ireland, Slovakia, Hungary, and the Czech Republic. Some of these use other carriers such as Vodafone, Three, and Telefónica. At present, Tesco Mobile does not offer exclusive phone services for businesses. Tesco offers other services for customers, including Tesco Bank.

Tesco Mobile Contact Numbers

Whether you want to join Tesco Mobile or contact them regarding your existing account, these are the numbers to call. The helplines are available seven days a week, but please refer to the following opening times before you actually call them.

Department
Phone Number
Opening Times
Customer Care
0843 557 3624
(Mon-Fri) 8.00am – 9.00pm
(Sat) 8.00am – 8.00pm
(Sun) 10.00am – 6.00pm
Pay As You Go
0844 826 0544
(Mon-Fri) 8.00am – 9.00pm
(Sat) 8.00am – 8.00pm
(Sun) 10.00am – 6.00pm
Pay Monthly
0843 178 3439
(Mon-Fri) 8.00am – 9.00pm
(Sat) 8.00am – 8.00pm
(Sun) 10.00am – 6.00pm
Accounts Management
0843 178 3440
(Mon-Fri) 8.00am – 9.00pm
(Sat) 8.00am – 8.00pm
(Sun) 10.00am – 6.00pm
Technical Support
0843 178 3441
(Mon-Fri) 8.00am – 9.00pm
(Sat) 8.00am – 8.00pm
(Sun) 10.00am – 6.00pm
Complaints
0844 248 2642
(Mon-Fri) 8.00am – 9.00pm
(Sat) 8.00am – 8.00pm
(Sun) 10.00am – 6.00pm

Customer Care

There are plenty of great value deals available with Tesco Mobile, so call them on 0843 557 3624 and sign up. The Customer Care team will help you choose a phone and tariff and place an order. You can call them back to track your delivery if it takes longer than expected. Change your delivery date or choose Click&Collect if it’s easier. Call for help with keeping your number if you’re transferring to or from Tesco Mobile. Enquire about Trade-Ins and Trade-Ups and locate your nearest Phone Shop.

Pay As You Go

If you are a new customer unhappy with Pay As You Go, call 0844 826 0544 to return or cancel. You can call if you are an ongoing customer needing to top up. You can switch bundles between Rocket Packs, Triple Credit, and Lite as you choose. Should you wish to leave completely, Tesco Mobile will suggest great offers you could get if you stay with them. If you want to switch to Pay Monthly, you have to call up and allow 24 hours for the change. Call to learn how to use the Ping Me A Pound service.

Pay Monthly

If you want to return or cancel your new Pay Monthly phone and contract, call 0843 178 3439. Check, change, or upgrade your monthly tariff for the best price and option that suits you. You can buy one-off data bundles added to your Pay Monthly bill if you want to. If you need to adjust your bill and payment dates around your job’s payday, call and ask. Always call Tesco Mobile for advice if your financial situation leads to overdue bills. Keep track of your data usage so you don’t go over the limit.

Accounts Management

If you have multiple contracts on your Tesco Mobile account, it’s easy to get help managing them. Just call the Tesco Mobile team on 0843 178 3440. Regardless of whether you pay as you go or pay monthly, you can call to set up contract caps. The safety buffer will help you to control your spending. In addition, Family Perks gives you free extras for each pay monthly contract on your account. Call for help choosing or changing your monthly Perk. This could be free extra data, minutes, or Clubcard points.

Technical Support

If you are experiencing difficulties with your Tesco Mobile phone, call 0843 178 3441. Before you do this, run some checks. For example, look up the O2 network status in your area. Clean your SIM card and try again or test it another phone. If the SIM card won’t work at all, you can call to order a free replacement with your current number. If it works in another phone but yours, your phone may be faulty. You can call to book a repair for your phone. Call for help with using wifi or the Tesco Mobile apps.

Complaints

Tesco Mobile hopes to deliver excellent service to customer, but sometimes things can fall short. Call 0844 248 2642 to make a complaint about Tesco Mobile products or services. The advisors will do their best to resolve the complaint while you are on the phone. If it requires further investigation, they will agree on a course of action and update you on their progress. Tesco Mobile has dedicated teams to escalate complaints depending on their nature. After 8 weeks of no resolution, contact Ombudsman.

Careers

If you want to work specifically for Tesco Mobile, you can search Tesco’s careers website for jobs. Other than Tesco Mobile, there are plenty of areas you could work in at Tesco. You could work in stores as retail staff or management, or distribution in warehouses and deliveries. Or you could work for a range of departments for the office side of things. There are opportunities for interns, apprentices, and graduates as well. Tesco employees have a range of benefits, including flexible working hours.

Other Ways to Contact Tesco Mobile

You can speak with the Tesco Mobile Customer Care team online during the same hours as the phone line above. Send a message on Facebook or Twitter and they will respond to you as quickly as possible. Please do not include sensitive personal information unless it is in a private message. If you want to send an e-mail, you have to do it through their online contact system. Select your reason for contacting Tesco Mobile from the drop-down menus and fill out the resulting form. Tesco Mobile aims to respond to e-mail contact forms within 48 hours.

Outside of phones and the internet, you have the option of writing a letter. This is a common practice for complaints, but you can send written queries too. Of course, this does take a while longer than other contact methods. To reach Tesco Mobile by post, send your letter to the office address in Bury shown below. If you have a complaint with Tesco in general, you can send it to the company’s head office in Hertfordshire. Do not send Tesco Mobile customer queries to this address, as they won’t have access to your Tesco Mobile accounts.

Department
Address
Tesco Mobile
Tesco Mobile Limited
Dumers Lane
Radcliffe
Bury
BL9 9QL
Tesco Plc Head Office
Tesco House
Shire Park
Kestrel Way
Welwyn Garden City
AL7 1GA