TalkTalk

0843 557 3768

Contact TalkTalk on 0843 557 3768 to speak to a member of staff about TalkTalk services. This helpline is open seven days a week to assist potential and existing TalkTalk customers. Initially a subsidiary of Carphone Warehouse formed in 2003, TalkTalk demerged in 2010. Since then, TalkTalk became the second quadruple play service in the UK after Virgin Media. Other telecoms and entertainment brands have since expanded into selling TV, broadband, and mobile and landline telephony as well.

TalkTalk Contact Numbers

In the following table, you will find the phone numbers you will need to connect to TalkTalk. Look for the department you want to reach to locate the appropriate helpline number and opening times. Business customers can only contact TalkTalk during business hours from Monday to Friday. Other than this, the phone helplines are open every day of the week.

Department
Phone Number
Opening Times
Sales
0843 557 3768
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 6.00pm
(Sun) 10.00am – 5.00pm
Account Management
0843 557 5139
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 6.00pm
(Sun) 10.00am – 5.00pm
Complaints
0843 596 3134
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 6.00pm
(Sun) 10.00am – 5.00pm
Business
0843 218 9635
(Mon-Fri) 8.00am – 6.00pm
(Sat) Closed
(Sun) Closed
Technical Support
0843 557 3768
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 6.00pm
(Sun) 10.00am – 5.00pm
Accessibility
0843 218 9636
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 6.00pm
(Sun) 10.00am – 5.00pm

Sales

The front line of customer contact for TalkTalk is the sales team, reachable by calling 0843 557 5139. They are trained to answer all your queries and can transfer you to a specialist advisor if needed. It’s a good idea to know what you want to purchase in advance, but the team can still help you find the products you’re looking for if you don’t. Whichever plan you choose, you’ll get a fixed price for your contract length. TalkTalk is the only internet services provider to offer unlimited broadband for all of its packages. There are no usage caps or hidden costs. You can call up to ask about any promotions, extras, or combination deals available. Let TalkTalk know if you are switching from another provider and you could be up and running within 15 days.

Account Management

Existing TalkTalk customers can call 0843 557 5139 if they need help managing their TalkTalk account. If you need to change your name or change the owner of your account, contact TalkTalk. They will have to send you a form for you to fill in and return. This will include providing copies of proof of ID documents. If you would rather pay your bill in cash, call to request a payment key fob. When you receive these from TalkTalk, you can use them at any Payzone or Paypoint shop or the Post Office. Call if you want to pay over the phone, or if you think TalkTalk charged you incorrectly. You can ask to change your bill’s due date if you need to. In the event that you move house and want to cancel or take your TalkTalk services with you, call this number.

Complaints

The fastest and most direct way to complain to TalkTalk is to call 0843 596 3134. If the advisor you speak with doesn’t resolve your issue satisfactorily, ask to speak with a manager instead. A manager may not be available at the time you call, but they will call you back within 2 days. If the manager can’t appropriately solve your problem either, ask to escalate the complaint to the CEO’s office. TalkTalk will keep you updated on the progress of your complaint if it takes longer to fix. Generally, they will try to arrange a solution during your initial conversation with an advisor. If you want to know what information TalkTalk keeps about you in your account notes, contact them to find out how to request this. It will involve a £10 fee for administration costs.

Business

Like many telecoms companies, TalkTalk offers services specifically for businesses. Small to large businesses can save money and get reliable broadband, mobile, data networking, and voice services. Call 0843 218 9635 if you want to sign up as a Business customer, or if you already are. TalkTalk can help you find the best value package for your business needs. Call if you have issues relating to billing, or need to change billing information for your business account. You can call for help managing or making changes to e-mail, domains, IP addresses, Worksafe settings, or calling features. Whether you want to upgrade your products or discuss cancellation, get in touch with the Business team. Report any service problems or changes of business address.

Technical Support

Call 0843 557 3768 in the event that you are experiencing a technical problem and need help to fix it. Whether you need assistance getting started or have to report a fault, technical support is here for you. You might need guidance connecting wireless devices to your broadband, or navigating the TV service. If you need to add or remove a Boost to your package, call to find out how. Homesafe and Callsafe give you extra security against internet and phone scammers. If these programs wrongly block a person or website, call to let TalkTalk know. Report any spam that does get through. For TalkTalk mobile owners, you can call if your phone is lost or gets stolen. Call for help with your TalkTalk account such as registering, verifying, or password resets.

Accessibility

Contact TalkTalk on 0843 218 9636 if you or a family member are interested in the dedicated Accessibility Hub. TalkTalk has a range of features to support people with disabilities so they can use the service easily. If you have a landline, you can make free directory enquiries, get priority fault repair, and access the text relay service. With TalkTalk TV subtitles, audio description, and sign language translation are available. If you require an alternative bill format, TalkTalk can send bills to you in large print, braille, or audio. Call this number to appoint a Nominated User or request Power of Attorney to manage a TalkTalk account. You can call to receive guidance on adjusting your TalkTalk product, for example changing your TV screen to high contrast colours.

Careers

Interested in a career in technology, business, finance, or customer services? TalkTalk might have the perfect role for you in their constantly growing company. Create an account on TalkTalk’s careers website to track your applications.

Press Office

TalkTalk has made headlines in recent years for less-than-stellar reasons, but there are good things to report on too. If you are a member of the media looking for a press release or interview, then send an e-mail to press.office@talktalkplc.com.

Investor Relations

If you have a general enquiry about investing in TalkTalk, send an e-mail to mal.patel@talktalkplc.com to reach the Investor Relations team. Current investors can use their existing contacts for any questions that might come up.

Other Ways to Contact TalkTalk

TalkTalk’s customer services team will be available to help you on Twitter and Facebook if you can’t call. They will reply from 8am to 10pm on weekdays and 9am to 5.30pm on weekends. In case you don’t have social media accounts, you can write an e-mail. Send complaints to concerns@talktalkplc.com, following the same rules as below. You should receive a response within 72 hours. If you would rather find a solution without contacting TalkTalk yet, search through the TalkTalk Community. It’s likely that somebody else has already experienced your issue and posted about it here. Other community members are also likely to have provided responses with tips and solutions. If not, make your own post and wait for help from your fellow TalkTalk customers.

Failing all of the above, you can stick to tradition and handwrite a letter. You can send letters to the customer correspondence PO Box, or step things up and write to the head office directly. If you are escalating a complaint, address it to “Head of Complaints – CEO’s Office TalkTalk (CEO)” – but only if a manager has already failed to resolve it. TalkTalk aims to respond to letters within 10 days. When you send a letter or e-mail to TalkTalk, you must include some information for identification and security purposes. You must include your full name, phone number, and signature. In addition, you should include one of the following: your TalkTalk account number, the 3rd and 6th character of your password, your personal security answer, or the last 4 digits of your payment card. Do not include all of this information at once to reduce the risk of identity fraud.

Department
Address
Customer Services
TalkTalk Correspondence Dept.
PO Box 675
Salford
M5 0NL
Head Office
TalkTalk Group PLC
11 Evesham Street
London
W11 4AR