- 1 TalkTalk Contact Numbers
- 2 TalkTalk Head Office Opening Hours
- 3 TalkTalk UK Head Office Address
- 4 About TalkTalk
- 5 Why Would I Call The TalkTalk Head Office Contact Number?
- 6 What Advantages Can TalkTalk Offer Me?
- 7 Alternative ways to contact TalkTalk
- 8 A Brief History of TalkTalk
- 9 October 2015 Cyber-Attack
TalkTalk Contact Numbers
|Head Office||0843 557 3768|
|Customer Services||0843 218 9635|
|Complaints||0843 218 9636|
TalkTalk Head Office Opening Hours
|Head Office||Monday to Saturday 8am to 9pm, Sunday 9am to 7pm|
TalkTalk UK Head Office Address
|Department||Head Office Address|
|TalkTalk UK Head Office||TalkTalk
11 Evesham Street
TalkTalk is a UK mobile phone network provider, internet service provider, TV broadcaster and telecommunications company headquartered in London. It was founded in 2003 as a subsidiary of Carphone Warehouse and emerged as a company in its own right in 2010.
While originally TalkTalk was simply a provider of landline telephone services, the company now offers both landline and mobile phone services to customers with both Pay-as-You-Go and contract mobile services on offer, while the seperately-established TalkTalk Business brand offers telephone services and broadband network connection to businesses. In August 2012, TalkTalk became the UK’s second “quadruple play” network and telecomms service alongside Virgin Media, as it branched out to offer mobile, telephone, broadband and TV services.
Also like Virgin, and a number of other UK internet service providers, TalkTalk is busily extending and investing in their own broadcasting infrastructure – in their case, a project called local-loop-unbundling (or “LLU”) with 92% of all TalkTalk customers using local loop unbundling at time of writing.
Why Would I Call The TalkTalk Head Office Contact Number?
There are dozens of reasons to call the Talktalk Head Office phone number. They might include:
- Making an enquiry for your bill, line or contract
- Resolving problems with your broadband or modem
- Arranging TV service installation and broadcast reception
- Arranging roaming data and coverage or enquiring about travel allowances
- Enquiring about TalkTalk broadband or arranging its installation
- Seeking advice about TalkTalk Business accounts and packages
- Registering a complaint or reporting a problem
- Flagging an issue with broadband connectivity or supply
- Cancelling your contract, your home broadband or your phone package
- Negotiating a better deal on your contract
- You want to sort out switching to TalkTalk for mobile, landline, television or broadband services.
- You are having trouble with your TalkTalk SIM.
- You are interested in TalkTalk TV or have an issue with your transmission.
- You need to arrange roaming allowances for a TalkTalk mobile device.
- There’s a problem with your TalkTalk landline or you’d like to change your contract.
- You need to discuss business communications with the TalkTalk Business Team.
- Reporting a problem to customer service, registering a complaint.
- You are having trouble with your TalkTalk broadband connection.
- You wish to change or cancel your TalkTalk communications package.
What Advantages Can TalkTalk Offer Me?
TalkTalk is one of the fastest-growing telecomms providers in the UK, and is the only one outside of Virgin to offer “quadruple play” services – namely, television, broadband, mobile phone services and landline telephony.
In addition to mobile and landline telephone services and broad coverage, with fast reliable internet, TalkTalk offers a cost-effective TV package available to any of its customers. In the wake of the 2015 Talktalk cyber attack, the company has also vastly stepped up its security efforts to make sure the personal information of its customers is kept safe, no matter what.
To discuss the advantages of partnering with TalkTalk, you can call their head office contact number on 0843 557 3768 to be connected directly to their customer service experts, who will be able to answer all your questions.
Alternative ways to contact TalkTalk
The fastest, most efficient and least stressful way to get in touch with the TalkTalk Head Office is via their dedicated head office contact number, 0843 557 3768. This line is open for more than 12 hours per day, every day of the year, so when you find yourself needing to call the TalkTalk head office, you’ll be able to get in touch. However, it is not always possible, practical or convenient to call the head office phone lines, so you may wan tto use alternative methods.
These methods include:
Sending an email to the TalkTalk head office email address, found on their official website;
Using the direct instant chat service on that same website;
Contacting them via wall post, tweet or direct message on their Twitter or Facebook.
Alternately, you can contact the TalkTalk head office by mailing them a letter via traditional mail, sending it to:
11 Evesham Street
A Brief History of TalkTalk
Talktalk began as a subsidiary of Carphone Warehouse in 2002, after the latter purchased Opal Telecomms, giving it the opportunity to establish its own broadcasting network for the first time. After a brief test in Manchester, the company launched its TalkTalk division after only three months of preparation.
Despite controversies surrounding truth in advertising, customer service and connectivity, TalkTalk continued to grow and saw its customer base boosted significantly by the purchases of AOL and Tele2 by Carphone Warehouse.
However, in 2009, the company elected to split from its parent and become a separate listed company, finalising the demerger in 2010 after TalkTalk bought and consumed further rival, Tiscali, bringing its total customer base to 4.7 million people.
October 2015 Cyber-Attack
In October 2015, TalkTalk was hit by a “significant and sustained” cyber-attack, over the duration of which over 4 million customers had their personal details and banking details stolen. TalkTalk later claimed to have received a ransom demand from the people responsible, but it was too late to try to repair any damage done.
A number of customers reported being made the victims of particularly targeted criminal activity before TalkTalk disclosed that they had been hacked, with the Chair of the Home Affairs Select Committee ultimately saying that “suggestions that TalkTalk has covered up both the scale and duration of this attack … must be thoroughly investigated.”
While the initial statement was that all customers may be affected, in a statement released on 24th October, the company explained that the amount of information stolen was actually “materially lower” than originally estimated, and that the stolen information was not enough to result in access ot bank accounts.
On 6th of November, TalkTalk explained that the impact of the hacking was “much more limited than originally believed”, adding that only 156,959 customer accounts were involved. Of these, 15,656 sort codes and bank account numbers were stolen, which ultimately amounts to 4% of Talktalk customers having their financial data lifted. In addition, 28,000 partial credit and debit cards were taken, but they were partial numbers which were obscured, making them useless to the attackers.
Talktalk finally announced that the stolen data had not been encrypted in any way, but also that they were not legally required to encrypt it, which is fair enough to those who trusted the company with their financial security and had that trust shattered by a massive cyber-attack.