Subway

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A Few Extra Useful Subway Contact Numbers:

While the number above will take you straight through to the Subway Head Office customer care team, it’s possible that you may need to contact other departments within Subway than simply the head office. More specialised lines like customer service, complaints, and recruitment are available – here are the numbers you’ll need to get in touch with them whenever you need to.

Subway plc. Phone Number
Subway Head Office 0844 826 8484
Subway Customer Services and Complaints Agency 0844 826 8484
Subway Recruitment Department 0844 826 8484

Subway Head Office Contact Line Opening Hours:

Day Opening Hours
Monday to Friday 9 am – 5.30 pm
Saturday and Sunday 10 am – 3 pm

Subway UK Head Office Postal Address:

You may need more than just a phone number to resolve your issue with Subway – whether that be a complaint, a query or a grievance. In some cases you will need to post physical correspondence or materials to the Subway head office, or go there in person, in which case you can use the following address as either the destination for your letters or the destination for your Sat Nav.

Head Office Address
Subway Chaston House
Mill Court
Hinton Way
Great Shelford
Cambridgeshire
CB22 5LD

Why might I need to contact the Subway Head Office?

  • To find the location of your nearest Subway store
  • To enquire about prices of various items found in Subway
  • To make a complaint about anything you found unsatisfactory: customer service, the conditions in-store, or the quality of food or drink you were given
  • To find out if the store can cater for special dietary requirements for members of your party (diabetes, allergies or intolerances, coaliac disease)
  • To enquire about a career at Subway
  • To arrange preparation of a large order for collection ahead of time
  • To talk limited-edition sandwiches and food available in-store

 

Alternative Ways to Contact the Subway Head Office

subway head office contact storefrontAs we’ve stated already on this page, the fastest, simplest and most straightforward way to get in touch with the Subway head office is by using the dedicated customer service line found on this page; 0844 826 8484This phone line is manned by dedicated customer service staff working in the Subway UK head office in Cambridgeshire, between the hours of  8am in the morning and 5.30pm in the evening from Monday to Friday, and regrettably operates reduced operating hours of 10am to 3pm on Saturdays and Sundays. However, despite the shame that their reduced operating hours brings to their honour, they maintain it as a means to contact them even during the weekend, allowing customers the chance to work through problems or get answers to questions even outside of normal office hours.

Because the phone lines are located in the head office, too, then in the unlikely event that your trained customer service expert can’t answer your question or resolve your issue, the fact that they are already based in the head office means they can pass your call up to more experienced, higher-up members of the company until you reach someone with the power and knowledge to resolve your issue satisfactorily. If you need to keep transferring from call to call until you reach the CEO of Subway UK, so be it – it’s an option for you when you call the contact line.

However, it is not always possible, convenient or desirable to call a phone line and talk to staff – in which case, you might be well advised to use alternative contact methods.

Web Contact Form

One of the recommended ways to contact the Subway head office is to go to their official web page and use the customer contact form embedded there. The form is divided into small, necessary pieces of information such as your name, email address, reason for contacting, and comment, which means your contact can be sorted more readily into a category handled by a relevent expert, making the process, in theory at least, faster and easier for you.

In practice, unfortunately, these web contact forms provide no way of letting you know that your contact message has been successfully received, and completed the way they need to be to trigger a response. Once sent, your control over the interaction is gone, and if you need to follow-up because your message has been lost or the customer service staff have been swamped and unable to respond, you won’t be able to.

Facebook

Subway maintains many active social media accounts across multiple platforms. One of the best to catch their attention on is Facebook, which allows you a choice of contact style – wall posts and direct messages.

Wall posts are a very visible, public way of getting attention from Subway and applying pressure as you do it, as they are publicly visible and may show up on the newsfeeds of anyone who looks that company up or follows it. The world is watching these exchanges – a large company like Subway can expect hundreds of page views every minute, and each minute the customer contact sits unanswered is more damning than the last. When they do respond, they will try to do so as well as they can, so as to take advantage of any possible good publicity – being seen to go the extra mile is worth a lot for a company online.

Direct message is a more private way to reach a company, and while it lacks that edge provided by the gaze of the entire internet, it is secure and you can see when your messages have been seen by customer service staff.

Twitter

Like Facebook, Twitter provides a quick, easy way to contact a company, which has two modes: public and private. The private option is the same: direct message, providing a discreet, secure way to contact a company. The privacy provided is a double-edged sword, however. Without the pressure of the public’s scrutiny, you might not get the most prompt reply possible.

That leaves the public option: tweeting at them. Tweeting at Subway works much like a wall post – it’s publically visible and much more likely to get a rapid response as a result.

Post

If you’d rather eliminate the social media middleman in favour of a literal actual middle man, whos job it is to carry letters from one place to another, then this last option is the one for you!

With the advent of the stamp, the ability to send physical mail from one location ot another, entirely different location is at your finger tips. Simply apply one of these “stamps” to the letter you wish to send to the Subway head office and label it with the following address:

Chaston House
Mill Court
Hinton Way
Great Shelford
Cambridgeshire
CB22 5LD

And you’re ready to send it! Good luck!

More about Subway

Subway is an American sandwich restaurant specialising in quick, takeaway “subs”, 6- or 12-inch sandwiches which are made to order in store, and can be customised in a technically unlimited number of ways. The fastest, easiest and least stressful way to get in touch with the Subway head office, say, for example, to complain about a poor quality sandwich, is by calling their dedicated customer service phone line, manned between 9am and 5.30pm on week days and between 10am and 3pm on the weekends.

This customer service line can be reached on 0844 826 8484.