Student Loans Company Head Office

0844 248 1773

Contact the Student Loans Company on 0844 248 1773 for more information about student loan applications, payments, and repayments. The government set up the SLC in 1989 as a non-profit organization. It provides loans and grants to students in the UK attending college or university for higher education. Students can apply for loans to cover tuition fees and maintenance loans to cover study and living costs. HMRC collects repayments for these loans through the PAYE tax system. The Student Loans Company has over 6 million customers, with student debt now totalling more than £100 billion for the first time in its history.

Student Loans Company Contact Numbers

Use the relevant phone number in the following table to contact the Student Loans Company. The helplines are available throughout the week, with shorter opening hours on Saturdays. You can’t call on Sundays, since the offices close then.

Department
Phone Number
Opening Times
Head Office
0844 248 1773
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 4.00pm
(Sun) Closed
Student Finance
0844 248 1774
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 4.00pm
(Sun) Closed
Loan Repayment
0844 248 1775
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 4.00pm
(Sun) Closed
Complaints
0844 248 1778
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 4.00pm
(Sun) Closed
Press Office
0844 248 1779
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 4.00pm
(Sun) Closed

Head Office

Call 0844 248 1773 to reach the Student Loans Company at their head office. The central Glasgow office is home to the customer contact centre, the corporate offices, and the communications technology department. Call for more information on student loans and the company’s operations. You can ask for advice, or contact details for student loan support in specific UK countries.

Student Finance

New and continuing students, full-time or part-time, can call 0844 248 1774 for help with their Student Finance. Students studying abroad or from EU countries can also take out loans. Those with children or disabilities can get extra financial support from the government. Students from Wales, Scotland, and Northern Ireland should call their respective Student Finance agency.

Loan Repayment

Residents in the UK can call 0844 248 1775 to speak with the Student Loans Company about their loan repayments. If you have received a letter from the SLC, you can call to ask why and what you need to do. You can find out when to start repaying, how much you will repay, and how to make repayments. Check the interest rate on your loan, or get help with completing any forms.

Complaints

If you are unhappy with the service from the Student Loans Company, call 0844 248 1778 to complain. A dedicated adviser will try to put things right for you. If they are unable to resolve the issue to your satisfaction, ask to register a formal complaint. The team will investigate and give you a response within 15 working days. You can escalate the complaint if you are still not happy.

Press Office

Journalists who have media enquiries for the Student Loans Company can call the Press Office on 0844 248 1779. The SLC publishes its internal news online. Press outlets can request further details or statements from the SLC regarding current news stories and developments. Customers should not contact the Press Office, as they cannot access customer accounts.

Careers

The Student Loans Company operates four business centres with over 2,300 employees. Two locations are in Glasgow, while the others are in Llandudno and Darlington. The company places high value on training, development, and use of digital technology. If you want to work for a friendly and professional organization, check out the various roles available on SLC iRecruitment.

Stakeholders and Partners

Funding Information Partners will have a regional Account Manager to contact directly. If you have lost the contact details, find your regional Account Manager here. If you are an FI Partner with feedback for the SLC, e-mail it to partner_services@slc.co.uk. Suggest improvements on student finance services, or share your knowledge on the wider environment of higher education.

Accessibility

Some students might need the Student Loans Company to send correspondence in a more accessible format. Letters are available in large font and braille upon request. Send an e-mail to braille&largefontletterrequests@slc.co.uk. You must include your name, Customer Reference Number, and full address. If necessary, include the font size and type you prefer.

Other Ways to Contact the Student Loans Company

If you are unable to use the phone, you can send an e-mail to customer_complaints@slc.co.uk. For more casual enquiries about Student Finance, you can message Student Finance England on Twitter or Facebook. Unfortunately, the SLC has no other online contact method for student loan repayment issues. You can check repayment details yourself using your account on the website www.studentloanrepayment.co.uk. Otherwise, you can write a letter to the Student Loans Company head office.

Department
Address
Head Office
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
Complaints
Customer Relations Unit
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD