SSE

0843 178 3791

Contact SSE by calling 0843 178 3791 when you need to connect to the SSE head office. SSE was formerly Scottish and Southern Energy, and is one of the Big Six energy suppliers in the UK. As the UK’s second largest supplier of electricity and natural gas, SSE incorporates several subsidiary brands. These include Scottish Hydro Electric, Southern Electric, SWALEC, Airtricity, and Atlantic Electric and Gas. In 2018, SSE intends to merge retail operations with Npower. Normal business will continue until further notice.

SSE Contact Numbers

Connect to the SSE head office using one of the contact numbers in the following helpful table. Call the primary head office line if you do not know who to contact directly at SSE. Assistance should be available during the business opening hours shown below.

Department
Phone Number
Opening Times
Head Office
0843 178 3791
(Mon – Thurs) 8.00am – 5.00pm
(Fri) 8.00am – 4.30pm
(Sat – Sun) Closed
Complaints
0843 178 3792
(Mon – Thurs) 8.00am – 5.00pm
(Fri) 8.00am – 4.30pm
(Sat – Sun) Closed
Investors
0843 178 3793
(Mon – Thurs) 8.00am – 5.00pm
(Fri) 8.00am – 4.30pm
(Sat – Sun) Closed
Media
0843 178 3794
(Mon – Thurs) 8.00am – 5.00pm
(Fri) 8.00am – 4.30pm
(Sat – Sun) Closed
Suppliers
0843 178 3795
(Mon – Thurs) 8.00am – 5.00pm
(Fri) 8.00am – 4.30pm
(Sat – Sun) Closed
Careers
0843 178 3796
(Mon – Thurs) 8.00am – 5.00pm
(Fri) 8.00am – 4.30pm
(Sat – Sun) Closed

Head Office

Dial 0843 178 3791 if you need to speak to a person in the head office at SSE. This is the first point of contact for any general business enquiries or initial corporate correspondence. The head office can serve as a switchboard for all of its departments, and transfer you to one of them if you require. As a very busy company, it is likely that the senior staff may not be there when you call. If this happens, simply leave your contact details with the head office. They will pass them on to arrange a call back.

Complaints

The first step when you have a complaint about SSE is to discuss your concerns with customer services. If they fail to provide a solution to your problem, call 0843 178 3792. You can then escalate the issue to the complaints management team. An internal review can take several working days to complete. If you reach a deadlock with no appropriate action from SSE after six weeks, contact the relevant Ombudsman. They can make a binding decision requiring SSE to take specific steps to fix things for you.

Investors

Investing in SSE is investing in the future of reliable and renewable energy in Great Britain and Ireland. Call 0843 178 3793 to ask the SSE Investor Relations team any questions about the company. They can provide or direct you to information, such as events on the financial calendar and current share prices. Contact SSE for access to quarterly and annual financial reports. Investors can also call for assistance regarding dividends. Keep up to date with the latest corporate developments, like the Npower merger.

Media

Anybody working in the media who has an enquiry for SSE should call the press office on 0843 178 3794. Get further details on press releases and business developments for your articles and news stories from the direct source. Upon request, the team can supply SSE logos, images, and video footage to broadcast, print, and digital press. Ask for official statements regarding company events, from community work to service failures. The team can also respond to enquiries sent by e-mail to media@sse.com.

Suppliers

The supply chain at SSE has a value of over £2 billion. If your company can help develop a safe and sustainable supply network, call 0843 178 3795. Get help with the online systems for registration and contract tendering. Call this number to speak to the Procurement team to find out if you are suitable to become a supplier. If you are already a supplier, you can also call with any questions. If you have a query about payment and invoices, send an e-mail to the Accounts Payable team at sse.ap@sse.com.

Careers

Considering a career with a responsible company like SSE? Call 0843 178 3796 and ask to speak to HR about recruitment at SSE. From smart-metering to digital marketing, there are many different roles across the business. Learn about opportunities for apprentices, trainees, and graduates in engineering and IT. You can even follow SSE on Twitter for updates on all of the latest vacancies. Please note that SSE prefers to receive CVs directly and will not hire employees through paid recruitment agencies.

Other Ways to Contact SSE

If you are a customer with SSE or a member of the public, look them up on social media. There are ways to message the SSE online teams on Twitter and Facebook. Otherwise, submit an online form for general enquiries. Business customers can do the same with an online form for queries relating to SSE Enterprise. Alternatively, if you have the time to wait for a reply, contact SSE by post. Address your letter to the customer services PO Box or directly to the head office, depending on the reason for writing.

Department
Address
Customer Services
SSE
PO Box 7506
Perth
PH1 3QR
Head Office
SSE
Inveralmond House
200 Dunkeld Road
Perth
PH1 3AQ