Southern Water

0844 257 1079

Southern Water is a utility company which collects and treats wastewater and supplies clean water across several regions in Southern England. These include Hampshire, Kent, West Sussex, East Sussex, and the Isle of Wight. The company headquarters are in Worthing in West Sussex. Southern Water operates 83 treatment works and supplies over 500 million litres of drinking water every day. It is a private company under Greensands Investments Limited, which is made of infrastructure and pension funds. Southern Water does extensive community, education, and charity work. They work to prevent environmental pollution.

Southern Water Contact Numbers

Contact Southern Water head office by calling these phone numbers below. The office will close on Sundays and bank holidays.

Department
Phone Number
Opening Times
Head Office
0844 257 1079
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm
Complaints
0844 257 2181
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm
Media Team
0844 257 1081
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm
Careers
0844 257 1100
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm
Stakeholders
0844 257 1992
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm
Investors
0844 257 2155
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm

Head Office

Contact Southern Water on 0844 257 1079 to connect to their head office. Contact them to find out about current works and problems in your area. Call with enquiries about your account if you have an issue with your bill or you are moving house. The team can offer support to developers, retailers, and landlords. You can also contact Southern Water regarding their corporate practices. This includes their sustainability policies, environmental management, and conservation. Or you can enquire about the company’s community work with education and sports, or charity donations. Or ask to transfer to a specific department.

Complaints

Southern Water aims for a high standard of customer service in all areas of the business. They have customer charters for water supply, wastewater, and customer support to show their commitment. If they do not reach the minimum standards in any of the charters, then call 0844 257 2181 to complain. The complaints team will investigate and resolve any problems that you report to them, whether you are a home or business customer. You can complain about your bill, your supply, or public works. You could also complain by sending an e-mail. If they don’t reply to a written complaint within 10 days, you can get a guaranteed payment.

Media Team

Journalists can call 0844 257 1081 to contact the Southern Water media team with press enquiries or interview requests. They run the company news side of the Southern Water social media accounts. Contact them with further questions about updates they post online. They report on things like the effect of weather on water usage, saving water, and innovation to help prevent problems with water distribution. They will also discuss the company’s work in communities, with volunteer talks at schools and other charity work. Call if you have a question or an issue with a Southern Water publication, such as a leaflet, policy, or report.

Careers

There are more than 500 positions across the business, in many different areas. Southern Water employs almost 2,000 people in South East England. Call 0844 257 1100 if you would like to join them and work for Southern Water. You can discuss the training, benefits, and career development possibilities with the recruitment team. Find out more about roles in engineering, project and programme management, infrastructure, health and safety, and more. They also need people in communications, accounting, and customer service. E-mail your CV to careers@southernwater.co.uk to see if you are suitable, or ask about apprenticeships.

Stakeholders

Southern Water stakeholders help to develop and deliver current and future business plans to meet customer priorities. They help to engage with regulators, representatives, and community groups. There are 3 regional stakeholder managers who are experts in specific county issues. To contact one of them, or to ask for the Head of Public and Regulatory Policy, call 0844 257 1992. Call with enquiries about stakeholder panels in each county for consultations on strategies. Southern Water also hosts regional workshops for stakeholders. Call if you have a question about a past or future workshop or your own participation.

Investors

Southern Water restricts access to investor materials for investment professionals and current or prospective holders of bonds. To obtain a username and password for the locked area of their website, call 0844 257 2155. You need to provide evidence that you are a bondholder or an investment professional. Without proof, Southern Water will not allow you to access their financial reports and information. You can e-mail investors@southernwater.co.uk or investors.swsgreensands@southernwater.co.uk if you have forgotten your login details. New investor enquiries could also go via e-mail to steveM.collins@southernwater.co.uk.

Other Ways to Contact Southern Water

It is easy to reach Southern Water online. Their social media teams are active on the Southern Water accounts from Monday to Friday. You can expect replies to messages on Facebook or Twitter between 9am and 5pm. Otherwise, you can send messages directly by e-mail to customerservices@southernwater.co.uk. There are also different online forms to fill out and submit. This includes general feedback, water meter applications, reporting leaks, and bereavement notifications. If you would prefer to write a letter to Southern Water, send it to the customer services PO box first. You can then escalate issues to the head office address.

Department
Address
Customer Services
Southern Water
PO Box 41
Worthing
BN13 3NZ
Head Office
Southern Water Services Ltd
Southern House
Yeoman Road
Worthing
West Sussex
BN13 3NX