Snow and Rock

0843 208 2608

Contact Snow and Rock on 0843 208 2608 if you have a question or complaint about the popular retailer. Snow and Rock is a leading provider of sportswear and equipment for winter sports in the UK. The launch of the Snow and Rock catalogue every year symbolises the start of winter. Snow and Rock was the first company of its kind in the UK to introduce boot fitting. The company Outdoor and Cycle Concepts Ltd owns Snow and Rock, among other subsidiaries such as Cotswold Outdoor.

Snow and Rock Contact Numbers

Find the helpline you need to call to reach Snow and Rock below. Check the opening hours before you try to call, as they vary from standard business hours. While helplines close on Sundays, Snow and Rock will still respond to e-mails on Sundays.

Department
Phone Number
Opening Times
Customer Services
0843 208 2608
(Mon-Fri) 8.00am – 7.00pm
(Sat) 9.00am – 5.30pm
(Sun) Closed
Complaints
0843 208 2736
(Mon-Fri) 8.00am – 7.00pm
(Sat) 9.00am – 5.30pm
(Sun) Closed
Group Sales
0843 208 2737
(Mon-Fri) 8.00am – 7.00pm
(Sat) 9.00am – 5.30pm
(Sun) Closed
Affiliates
0843 208 7661
(Mon-Fri) 8.00am – 7.00pm
(Sat) 9.00am – 5.30pm
(Sun) Closed
Careers
0843 208 7662
(Mon-Fri) 8.00am – 7.00pm
(Sat) 9.00am – 5.30pm
(Sun) Closed

Customer Services

Call the primary helpline 0843 208 2608 to speak with a person at Snow and Rock customer services. They are the number one source for answering your product and order enquiries. Find out more about in-store services like Custom Ski Boot Fitting and the Kids Buyback scheme. Track an order for delivery or collection, or get assistance with returns, replacements, or exchanges.

Complaints

In the event that you have a negative experience with Snow and Rock, call 0843 208 2736 to make a complaint. Snow and Rock will try to sort out any faults in their service and make amends. You might want to complain about stock issues, the website, price differences, or products themselves. Let Snow and Rock know about customer service standards at a particular store.

Group Sales

For corporate and group sales, call 0843 208 2737 to connect to the Snow and Rock Business to Business team. Snow and Rock have been working with corporate businesses, schools, the military, charities and organizations for over 40 years. The team can tailor the service to fit your needs, including account management, competitive bulk order prices, and industry knowledge.

Affiliates

Members of the Snow and Rock Affiliate Programme earn money by directing traffic to the website. It’s free to join, easy to do, and there’s no cap on earnings. Call 0843 208 7661 to enquire about joining the Affiliate Programme. Start earning commissions when you generate sales for Snow and Rock today! You must have a suitable website to host Snow and Rock advertisements.

Careers

Outdoor and Cycle Concepts Ltd manages recruitment for all its brands, including Snow and Rock. Call 0843 208 7662 to express interest in a career with Snow and Rock and find out how to apply for vacancies. As well as retail assistants and managers in stores, the company has various roles at the head office. You could have an exciting career in digital marketing or eCommerce.

Other Ways to Contact Snow and Rock

To fire off a quick question or to initiate problem resolution, take to the Snow and Rock social media pages. They will usually reply fairly quickly on Twitter or Facebook. If they can’t resolve it there and then, they might ask you to send an e-mail with the details. You can bypass the first step if you want to and simply send an e-mail straight to manager.direct@snowandrock.com.

Other than online or on the phone, you can rely on good old-fashioned post. Send any letters you write to “The Rock,” as the Snow and Rock head office is known. Remember that postal correspondence will take much longer than other contact methods.

Department
Address
Head Office
Snow and Rock Ltd
2 Thornberry Way
Slyfield Industrial Estate
Guildford
GU1 1QB