Sky

0844 826 8666

Contact Sky by dialling 0844 826 8666 to reach Sky staff, who will then provide assistance as necessary. Sky support is available online anytime, and over the phone for at least ten hours every single day. The company provides TV, internet, and mobile and landline phone services to over 11 million customers in the UK.

Sky Contact Numbers

Use the helpline numbers below to contact Sky any day of the week, whatever your needs may be. The opening hours are also shown so you know when help is available. If a problem occurs late at night, you may have to wait until the next morning to call.

Department
Phone Number
Opening Times
Customer Support
0844 826 8666
(Mon-Fri) 8.30am – 11.30pm
(Sat-Sun) 8.30am – 11.30pm
Sky TV
0844 826 8012
(Mon-Fri) 8.30am – 11.30pm
(Sat-Sun) 8.30am – 11.30pm
Sky Broadband
0844 249 2653
(Mon-Fri) 8.30am – 11.30pm
(Sat-Sun) 8.30am – 11.30pm
Sky Mobile
0844 249 2654
(Mon-Fri) 8.30am – 11.30pm
(Sat-Sun) 8.30am – 11.30pm
Sky Talk
0844 249 2655
(Mon-Fri) 8.30am – 11.30pm
(Sat-Sun) 8.30am – 11.30pm
Accessibility
0844 249 2656
(Mon-Fri) 9.30am – 9.00pm
(Sat-Sun) 9.30am – 9.00pm
Sky Business
0844 249 2657
(Mon-Fri) 8.30am – 9.00pm
(Sat-Sun) 8.30am – 7.00pm

Customer Support

Your first point of contact for Sky is to call 0844 826 8666. The customer support team can take general enquiries from non-customers, too. New customers can find out about offers and track orders. Existing customers can call for account support, including updating your address if you move. You may need to call Sky to inform them of a bereavement if their account needs to be closed. Should you need to complain about a Sky service or programme, call to discuss it in detail so Sky can resolve it.

Sky TV

Call 0844 826 8012 if you want advice on the best Sky TV deal for you. If you already pay for Sky TV, you can call to ask about anything relating to the service. You might need help activating your viewing card or using your remote and planner. Learn how to set up Sky Go if you want to view Sky TV on the move. You can call to upgrade, downgrade, or cancel your Sky TV package depending on how your situation changes. Call this number if you need to reschedule a TV engineer appointment.

Sky Broadband

If you experience issues with your Sky Broadband or want to sign up, call 0844 249 2653. Switching from another internet provider is easy with Sky’s Switch Squad to assist you. Choose from four different packages with line rental and Sky Talk included in the price. There are often limited-time promotions to take advantage of. You can call to swap to a different package and find out if there are any additional charges. If you want to cancel, you need to give 31 days notice before the end of your contract.

Sky Mobile

With Sky Mobile, you can swap your phone for the latest model every 12 months or 2 years. You can also roll over unused data into your Sky Piggybank and keep it for up to 3 years. This will stop you ever running out and having to pay more. Sky Mix even lets you choose the amount of data, calls, and texts in your plan. Call 0844 249 2654 for more information, to check coverage, or change your Mix. Call if you want to arrange data roaming for going abroad, or to report a lost or stolen mobile.

Sky Talk

Landlines may not be as popular since the advent of mobiles, but you can still set one up with Sky. Call 0844 249 2655 for guidance on the three Sky Talk packages available, including line rental. You can combine Sky Talk with Sky Broadband or Sky TV packages, which could save you some money. With Sky Pay As You Talk, you would only have to pay for each call you make. Call Sky Talk on this number if you want to make any changes to your current plan, including cancellations.

Accessibility

Sky wants its products to be safe for everybody to use, including people with disabilities. A Sky box offers audio description and live or on-demand subtitles. You can also order an easy-grip remote with high visibility buttons by calling 0844 249 2656. Call to register with the Accessibility team and use services like braille, large print, or audio CD bills. You can even sign up for product accessibility testing. Family members can call to manage the accounts of customers with dementia or Alzheimer’s.

Sky Business

Call 0844 249 2657 if you are a Sky Business customer, or you want to join to benefit your business.  For pubs and bars, having Sky Sports draws customers in, who stay for longer and keep coming back. Having Sky TV in hotels and care homes drives customer loyalty and entertains residents. Even in offices, Sky News or music channels help workers stay informed and increase productivity. Call the Sky Business team for offers, or support with your Business package and marketing.

Sky Media

As the advertising sales section of the company, Sky Media represents all Sky channels and websites. Sky Media can help even small businesses to tailor an advertising campaign for a target audience and budget. This could be through traditional TV broadcasting or digital content. With AdSmart, Sky can show different adverts to different households watching the same programme. Contact Sky Media through the details on their website to register your interest in an ad campaign or sponsorship.

Careers

To apply for a job with Sky and track your application, visit their careers website. There are plenty of roles across several core departments. Sky prides itself on inclusivity, aiming for a 50/50 gender balance in leadership. There are employee networks for parents, LGBT people, and women for internal support. If you’re trying to get your foot in the door for a career, Sky has great opportunities for beginners. Start with work experience, a paid placement or apprenticeship, or join a graduate programme.

Other Ways to Contact Sky

If you have a Twitter account, you can reach out to @SkyHelpTeam. During the week they are online from 8am to 10pm, and 9am to 9pm at the weekend. Remember that you should not include personal information in public tweets, only in private messages. You can also turn to the Sky Community, and search the forums for anyone with the same problem as you. Somebody might have contacted Sky about it already and will then be able to tell you the most effective way to sort it out.

Written complaints are still common, even if the post takes longer. Don’t be afraid to contact Sky by other methods if they haven’t responded soon enough. Sky has a PO Box for Customer Services correspondence; you can also address Customer Complaints to this PO Box. If you wish to escalate an issue, write directly to the Sky head office at the address below.

Department
Address
Head Office
Sky plc
Grant Way
Isleworth
Middlesex
TW7 5QD
Customer Services
Sky Subscribers Services Ltd
PO Box 43
Livingston
West Lothian
EH54 7DD