Screwfix

0844 249 0908

Contact Screwfix on 0844 249 0908 with any queries or complaints about the tool supplier. Screwfix is part of the international home improvement company Kingfisher plc, which operates in Europe, Russia, and Turkey. In the UK, Screwfix sells over 16,000 products across 550 stores. The full range of 29,000 products is available to buy online, over the phone, or instore. On weekdays Screwfix takes orders for next day delivery as late as 7pm. Screwfix is all about convenience and affordability.

Screwfix Contact Numbers

Call the Screwfix department you need to reach using the number in the following table. Screwfix has staff available to answer the primary helplines 24 hours a day, seven days a week. Some areas close at the weekend. Bank holiday restrictions apply.

Department
Phone Number
Opening Hours
Customer Services
0844 249 0908
(Mon-Fri) 24/7
(Sat-Sun) 24/7
Complaints
0844 249 0919
(Mon-Fri) 24/7
(Sat-Sun) 24/7
Trade Suppliers
0844 249 0952
(Mon-Fri) 24/7
(Sat-Sun) 24/7
Business
0843 208 7658
(Mon-Fri) 9am – 5pm
(Sat-Sun) Closed
Press Office
0843 208 7659
(Mon-Fri) 9am – 5pm
(Sat-Sun) Closed
Careers
0843 208 7660
(Mon-Fri) 9am – 5pm
(Sat-Sun) Closed

Customer Services

Call 0844 249 0908 to reach the Screwfix support team, on hand to take your call at any time. This is the helpline providing answers to queries covering many areas. You can call to locate a store, check stock, or request a catalogue. Call for information about the Screwfix Card, gift cards, or even the mobile app. Get updates on your orders, from Click & Collect to delivery to returns. Get health and safety information and find out how to get safety data sheets for products.

Complaints

“True To Our Trade” is Screwfix’s commitment to its customers. However, sometimes delays happen, or products turn out to be faulty. Call 0844 249 0919 if you have a complaint to make about Screwfix. This could be concerning the website, such as technical issues or misinformation. You may have had a problem with customer services or other members of staff. Call if you experienced poor standards in a store. Sort out a refund or replacement for a faulty product within 30 days.

Trade Suppliers

While Screwfix products are available to the public for DIY, there are ranges exclusively for tradespeople. Plumbfix meets the needs of plumbers and heating engineers. Electricfix does the same for electricians and electrical contractors. Joining Plumbfix or Electricfix allows you to check stock online and order for express collection or free next day delivery. Call 0844 249 0952 for help with signing up for these trade supplier services. The Trade Account comes with up to 60 days free credit.

Business

With Key Accounts, large companies and organizations can use a bespoke service to manage procurement. Business customers can call 0843 208 7658 for more information or assistance with Key Accounts. The benefits of a Key Account include a dedicated management team, central ordering and back order facilities. You will also have access to professional knowledge and Trade Account facilities. Screwfix will even provide promotional activity for your company.

Press Office

Screwfix attracts 2.6 million unique visitors every week, and that’s only online. Are you a tradesperson or writing about the trade, and want more information about Screwfix? Call 0843 208 7659 to connect to the Press Office. Request images and product details from the Media Centre. Call to discuss the latest developments from Screwfix, such as corporate news, store openings and competitions. You can even arrange a deal for product placement or feature testing.

Careers

From Trade Counters to the Contact Centre to the Head Office, there are many roles on offer with Screwfix. These include service assistants, store management, eCommerce, and marketing roles. The company prides itself on having great products and great people. Could you see yourself fitting in here and contributing to the growth of the business? Call 0843 208 7660 to enquire about careers at Screwfix, from current vacancies to employee benefits and development.

Branded For Me

In the near future, Screwfix will be launching Branded For Me online. This is a professional printing and embroidery service for tradespeople. You can have your company name and logo on a range of standard and premium quality clothing. Various colours and sizes are available, so there is an option for every tradesperson. To find out when you can place an order, contact Branded For Me by e-mail at enquiries@brandedforme.com.

Other Ways to Contact Screwfix

Screwfix is an easily contactable company if you know where to look. Aside from calling on the phone, the easiest way to get a quick reply is to use social media. Message Screwfix on Twitter or Facebook with casual queries. For a more serious enquiry, send an e-mail to online@screwfix.com. While you wait for a response, you might want to check out the community forum. Even if you don’t find the answer you need, there’s a lot of advice available from fellow customers.

To contact Plumbfix or Electricfix online, send an e-mail to either online@plumbfix.com or online@electricfix.com. The final option to contact Screwfix is to write a letter. You can send written queries or complaints to the Screwfix head office. Screwfix bases the company operations in Somerset. Businesses can also send any correspondence to this address.

Department
Address
Head Office
Screwfix Direct Ltd
Trade House
Mead Avenue
Houndstone Business Park
Yeovil
Somerset
BA22 8RT