Sainsbury’s

0843 557 3614

Contact Sainsbury’s on 0843 557 3614 to get answers to your queries about products, stores, the website, or the business.

Sainsbury’s Contact Numbers

Connect to the department you’re looking for by calling the helpline number during the opening hours shown in this table.

Department
Phone Number
Opening Times
Customer Services
0843 557 3614
(Mon-Fri) 8am – 10pm
(Saturday) 8am – 7pm
(Sunday) 10am – 4pm
Head Office
0843 218 9678
(Mon-Fri) 8am – 7pm
(Saturday) 9am – 5pm
(Sunday) Closed
Online Store
0843 218 9679
(Mon-Fri) 8am – 11pm
(Saturday) 8am – 11pm
(Sunday) 8am – 11pm
Nectar Scheme
0843 218 9680
(Mon-Fri) 8am – 8pm
(Saturday) 8am – 7pm
(Sunday) 10am – 4pm
Business Direct
0843 218 9681
(Mon-Fri) 8am – 7pm
(Saturday) 9am – 5pm
(Sunday) Closed
Sainsbury’s Jobs
0843 218 9682
(Mon-Fri) 8am – 10pm
(Saturday) 8am – 7pm
(Sunday) 10am – 4pm

Customer Services

You can connect to the line for general queries like locating Sainsbury’s stores on 0843 557 3614. Customer services can provide any information you need relating to the brand or its services, or pass you through to the separate Bank or Energy departments. Find out about store facilities before you visit, such as Cafes, Pharmacies, disability access or if they offer Food to Order. Call to pass on feedback about your experience shopping with Sainsbury’s. If you make a complaint about any issue, customer services will aim to resolve it as quickly as possible for you.

Head Office

Contact Sainsbury’s head office with any important queries that customer services can’t field. If you have a severe complaint, it’s best to take it to senior management for a more satisfactory resolution. You can call the head office with press or marketing enquiries on 0843 218 9678. Call if you have any questions about Sainsbury’s Magazine, such as a product it advertises which you might not be able to find in stores or on the website. If you want to contact Sainsbury’s about working for the company, use the recruitment helpline further down the page instead.

Online Store

Many Sainsbury’s customers shop online using the website. Sometimes online prices and product stock can differ from what’s in a physical store. If you have any questions or problems shopping online, call 0843 218 9679. Online store support covers everything from the website itself to delivery or store collection of the items in your order. You might want to call if you have a concern about an existing Delivery Pass, or if you have an interest in purchasing one. If you want to place a bulk order for party supplies or any other event, call this number to discuss your needs.

Nectar Scheme

Are you one of the 16 million Nectar cardholders who shop with Sainsbury’s, or do you want to become one? Call 0843 218 9680 if you have questions about the Nectar scheme, or if as an existing member you have an issue with your account. Find out which brands you can earn and redeem points with – there are over 500 of them! You can get advice on where and how to spend your points according to what you’re looking to save money on. Call to report if you’ve lost your Nectar card and need a replacement, or to order a convenient smaller Nectar key tag.

Business Direct

Sainsbury’s Business Direct helps companies to tailor incentives and rewards for employees and loyal customers. No matter the size of your company, get in touch on 0843 218 9681 to see what Business Direct can do for you. Corporate gifting has never been easier, especially when you can save money with discounts on bulk orders of gift cards. Business Direct can help you with business gifts, staff motivation, promotions, and member benefits. Whatever your situation, Sainsbury’s gift cards offer a range of purchasing solutions for every target group.

Sainsbury’s Jobs

Contact Sainsbury’s on 0843 218 9682 for recruitment enquiries if you’re looking for work. Call to find out about specific local opportunities you can apply for. You could work in logistics, stores, store support, head office or Sainsbury’s Bank. Become a store supervisor, or fulfil deliveries for online orders. If you’re just starting your career, look into internships or direct entry for graduates. There are even apprenticeships in software development if customer service isn’t your thing! Sainsbury’s is looking for help developing digital technology for their website and mobile apps.

Other Ways to Contact Sainsbury’s

If you want to call Sainsbury’s to pass on feedback, save time and money by completing an online survey instead. You can answer a few questions about either an inexperience in a store or shopping online. Customer services will also answer your questions if you send them to @Sainsburys on Twitter. Other than these options, you can put your reason for contacting Sainsbury’s into writing. Then address your letter to the head office address in London and send it there through the post.

Department
Address
Sainsbury’s
Head Office
Sainsbury’s Supermarkets Ltd
33 Holborn
London
EC1N 2HT