Royal Mail

0843 557 3406

Contact Royal Mail by calling 0843 557 3406 to have your questions answered, from postage prices to delivery methods. History can trace Royal Mail back hundreds of years to Henry VIII creating a Master of the Posts. Eventually, over the years Royal Mail became a national delivery service across the UK. Britain introduced the first prepaid postage stamps in the world. Since 2011, Royal Mail became privatized instead of being a government or public service. Royal Mail delivers the post every day of the week except Sunday, using well-known red vans bearing the crown logo.

Royal Mail Contact Numbers

Use the relevant phone number from the following table to get in touch with Royal Mail. The offices operate during regular business hours throughout the week, with limited opening hours on weekends. All helplines will close if it is a Bank Holiday.

Department
Contact Number
Opening Hours
Customer Services
0843 557 3406
(Mon – Fri) 8am – 6pm
(Saturday) 8am – 1pm
(Sunday) 9am – 2pm
Complaints
0843 557 5144
(Mon – Fri) 8am – 6pm
(Saturday) 8am – 1pm
(Sunday) 9am – 2pm
Royal Mail Shop
0844 826 8010
(Mon – Fri) 8.30am – 5pm
(Saturday) Closed
(Sunday) Closed
Business
0844 248 2391
(Mon – Fri) 8am – 6pm
(Saturday) 8am – 1pm
(Sunday) 9am – 2pm
Corporate
0844 248 2392
(Mon – Fri) 8am – 6pm
(Saturday) Closed
(Sunday) Closed
Affiliates
0844 248 2393
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 5pm
(Sunday) 9am – 5pm

Customer Services

Call 0843 557 3406 with any general enquiries you might have about Royal Mail services. Locate your nearest Post Office or Delivery Office for sending or collecting mail. Receive information and advice on Royal Mail’s postage costs, methods, and delivery times. Call to track your mail or arrange a redelivery. Find out how to redirect your mail if you change address.

Complaints

Royal Mail handles millions of items, especially around the Christmas season. The service does its best to deliver to the correct address on time, but sometimes things can go wrong. Call 0843 557 5144 to make a complaint about Royal Mail, and they will try to resolve your problem. This could be missing, delayed, or even damaged mail, or you could report staff misconduct.

Royal Mail Shop

The Royal Mail online shop sells everything a person might need for sending different types of mail. As well as envelopes, boxes, stationery, and regular stamps, you can buy special collectable stamps. Anyone can buy these, whether you rarely send mail or you are an online seller. Call 0844 826 8010 to check on stock details or enquire about an order from the Royal Mail Shop.

Business

Royal Mail business services help out small businesses whose products require delivery and returns. With discounts on postage, businesses and online sellers can easily meet demand and expand into new markets. Business customers can call 0844 248 2391 for assistance with signing up. Get advice on how to use your new Online Business Account, including paying invoices.

Corporate

Larger businesses with huge volumes of mail can take advantage of Royal Mail’s corporate services to save time and money. Call 0844 248 2392 whether you are a private company or running an electoral campaign. Royal Mail has many corporate schemes available, such as Early Extraction, Selectapost, Relay, security screening, franking, and Marketreach for marketing and data.

Affiliates

Call 0844 248 2393 to find out how to become a Royal Mail affiliate and a Door to Door Reseller or Referrer. With Door to Door, Royal Mail delivers the advertising materials for companies directly to households with the daily post. As well as boosting business and exposure, companies can earn commission. Call Royal Mail for help and support with a Door to Door campaign.

Other Ways to Contact Royal Mail

For a quick online response without having to make a call, tweet @RoyalMail during opening hours. If the subsidiary Parcelforce is responsible for your delivery, tweet to @Parcelforce instead. Don’t worry if you don’t have a Twitter account. You can just send an e-mail to customer.service.team@royalmail.com. Royal Mail will answer within 10 working days.

If you prefer to stick to traditional methods like the post, below are the addresses you might need. Royal Mail accepts post addressed to customer services for free, since it is delivering them to itself. If you want to escalate a complaint or make a corporate query, you can write to the head office. However, you will have to pay any postage costs to do so.

Department
Address
Customer Services
Royal Mail
FREEPOST
Royal Mail Customer Services
Head Office
Royal Mail Group
100 Victoria Embankment
London
EC4Y 0HQ
United Kingdom