Royal Mail

Royal Mail Head Office Contact Number

Royal Mail Contact Numbers

Department Contact Number
Customer Services 0843 557 3406
Head Office 0843 557 5144
Lost Items 0844 826 8010
Parcel Tracking 0843 557 3406
Complaints 0844 826 8010

Royal Mail Opening Hours

Days Opening Hours
Monday- Friday 9am-5.30pm
Saturday Closed
Sunday Closed

Royal Mail Head Office Address

Department Address
Head Office (UK) Royal Mail Group
100 Victoria Embankment

Why would I contact the Royal Mail head office?

  • For issues with sending/receiving a parcel or letter.
  • For a question relating to logistics.
  • If you are an employee and need to get in touch with HR
  • If you have a corporate enquiry relating to a Royal Mail company.
  • To make a complaint about a Royal Mail product, service or employee.

Royal Mail

Royal Mail is the UK’s provider of postal services, allowing businesses to connect with customers across the country. Royal Mail has a six days a week postal service which reaches over 29 million different addresses in the UK. Royal Mail provides several different services including first and second class post, same day and special delivery, signed for, international delivery and services through the Post Office. Customers can also benefit from international delivery thanks to Parcelforce Worldwide, a subsidiary of the Royal Mail Group. For customers wishing to receive mail, there are several services provided by Royal Mail including redelivery, keep safe, redirection, delivery to a PO Box and collection from a local depot. Royal Mail will always aim to help customers ensure their mail gets to where it is supposed to go, so there is plenty of guidance around weight and size restrictions which can be found on the Royal Mail website. Royal Mail also provides services that are specifically tailored to businesses, whether the businesses are small to medium size or a large corporation.

Royal Mail Special Delivery

If you’re sending something which is very important or is worth a lot, you want to be reassured that it is safe every step of the way. The Royal Mail Special Delivery Guaranteed service is designed to ensure that your item arrives safely and on time, and in the event that it doesn’t, you will be given your money back. The service is ideal for sending important documents, jewellery, cash or event tickets. There are two special delivery services – one that is guaranteed to get there by 1 pm and another which is guaranteed to get there by 9 am – both are for the next working day. As well as full tracking, you will get compensation cover – you can even extend the level of compensation for particularly valuable items. You can also add Saturday delivery for an additional fee.

Royal Mail Parcel Prices

Royal Mail Post
Royal Mail Post

Royal Mail parcel services are provided by Parcelforce. There are four services available for sending parcels within the UK: express AM, Express 24, Express 48 and Express 48 Large. For Express AM, you can choose from delivery by 9 am, 10 am and 12 pm the next working day. Express 24 guarantees delivery by the close of business on the next working day, Express 48 promises delivery within two working days and the large option is for larger parcels, whether that is in weight or height. You can also send a parcel internationally with services such as global express, global priority, global economy and global value. You can use the Parcelforce website to get an instant price for your parcel, as the rate you pay depends on the service that you choose and the weight/size of the parcel.

Royal Mail Postage Rates

The rates of postage for sending letters/parcels by Royal Mail depends on which service you choose and the weight/size of the item. Here is a basic guideline of the rates for the different services:

  • 1st class – letter weighing up to 100g – 64p, large letter – from 96p, small parcel – from £3.35, medium parcel – from £5.70.
  • 2nd class – letter weighing up to 100g – 55p, large letter – from 75p, small parcel – from £2.85, medium parcel – from £4.95.
  • Same day courier service – Price based on mileage between pick up and drop off.
  • Special delivery – Guaranteed by 1 pm – starts from £6.45, guaranteed by 9 am – starts from £18.36.

You can purchase Royal Mail services in advance online or by visiting your local Post Office.

Royal Mail Fee to Pay

There are two reasons why you might have a fee to pay before you can receive a parcel/letter. The first is because the sender didn’t pay the full postage and the fee will be at least £1.50. The second reason is because HMRC applied a customs charge to the parcel – the fee is at least £8.01. Once you have paid the fee, your item will be delivered. You can pay the fee online using your debit/credit card.

Royal Mail Redelivery

Occasionally, Royal Mail might not be able to deliver an item for a number of reasons. It could be because no one was there to provide a signature, or because it wouldn’t fit in your letterbox. There are four options for redelivery – free redelivery to your house, free redelivery to an alternative address, arrange redelivery to a Post Office for a small fee or you can pick it up from your local delivery office – the address will be on your card. Items will be held for 18 days before they are returned to the sender. If you collect from a delivery office, you’ll need the card posted through your letterbox and a form of ID with the recipient’s name on.

Royal Mail Track

If you are waiting for an item to be delivered, whether you’re the sender or the recipient, you can use the Royal Mail track and trace service to check its progress. The service is available via the Royal Mail website and you will need your reference number which can be found either as a barcode or as a reference number.

Royal Mail Postcode Finder

If you know an address, but you don’t know the postcode, Royal Mail can help you to find it. All you have to do is go to the Royal Mail website, visit the postcode finder page and type in the details of the address that you already know.

About Royal Mail

The Royal Mail can trace its origins back to 1516 when Henry VIII founded a position called ‘Master of the Posts’. The Royal Mail service was first made into a public service in 1635. For more about Royal Mail products and services, call the Royal Mail head office contact number.