Royal Bank of Scotland

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Royal Bank of Scotland Connection Numbers

Royal Bank of Scotland Number
Head Office Contact 0844 453 0259
Customer Services Contact 0843 557 3401
Complaints Service 0843 557 3401

By calling the above numbers, we can connect you to those RBS departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Royal Bank of Scotland Head Office opening Hours

Department Opening Hours
Head Office 24 Hours, seven days a week

Royal Bank of Scotland Head Office Address

Department Address
Head Office Gogarburn
175 Glasgow Road
EH12 1HQ

Reasons to Call the Royal bank of Scotland Head Office

  • I want to report unusual activity in my account
  • I want to set up a new account with RBS
  • I want to close my RBS account
  • I would like to transfer some money between my RBS accounts
  • I would like to transfer money to another RBS account
  • I would like to set up a direct debit or standing order
  • I have gone withdrawn in my RBS account
  • I have forgotten the passwords to my RBS online banking
  • I want to complain about customer service I received from an adviser at RBS
  • I want to locate my nearest RBS branch
  • I want to get some foreign currency from RBS
  • I would like to apply for an overdraft
  • I would like to go private with RBS
  • I have lost my credit or debit card
  • I have had my credit or debit card stolen

Royal Bank of Scotland Personal Banking

When you bank with the Royal Bank of Scotland there are a number of personal options you can choose so that your finances are tailored to you and your lifestyle. You can compare the different bank account options on the RBS website and decide which one is best for you. The bank accounts range from the basic account, the platinum account, the silver account and the black account. All have different perks such as the silver account offering a £10 interest-free threshold and European travel insurance included and the more advanced black account offering a £500 interest-free threshold and worldwide airport lounge access. Please note that all applicants for a Royal Bank of Scotland current account must be a UK resident and aged 18 or over. Online banking is available on all current accounts and is a quick and easy way to transfer money, pay bills and set up direct debits and standing orders without having to go into a branch or call the bank. You will be asked to log into your online banking using a username and password that was created by you when the account was first set up. Online banking is extremely secure and if you have forgotten any of these login details please call the contact number and you can confirm your identity by answering security questions before you can gain access to your account. Other products that are available to RBS customers RBS online bankingwith their personal banking are overdraft facilities and you can apply for an overdraft either by visiting the Royal Bank of Scotland website or calling the head office contact number. If you already have an overdraft with RBS, you can apply for a new kind online and also understand and compare overdraft costs. Types of overdraft available from the RBS are basic overdrafts, student overdrafts and graduate overdrafts. If you have paid off an overdraft and would like to remove it from your account, you can also do this. Unsure of which overdraft to apply for? Why not use the overdraft calculator. If you have decided that you would like to switch your current account over to the Royal Bank of Scotland you can also read their helpful guide on what happens when you switch accounts. If you would like to make the switch but are unsure of what will happen then please call the contact number for further information and advice.

Royal Bank of Scotland Private Banking

The Royal Bank of Scotland also offers customers the opportunity to bank privately with them, with a slightly more exclusive service. The idea behind a private banking service is to ‘expect more’ from the service. As a customer, your account experience will be tailored to you. It allows you to review your financial goals with promised commitment from RBS in helping you to achieve them as well as having access to exclusive products and services that regular bankers do not. These services include earning rewards when you spend your credit cards in certain supermarkets and earning a percentage of your household bill payments back in rewards. There is also a separate 24/7 helpline available only to private banking customers. Please call the contact number at any time of day to be put through to this. For more private banking information or a full list of current accounts and benefits please visit the RBS website or call the head office contact number.

Royal Bank of Scotland Rewards

The Royal Bank of Scotland like to thank their customers for banking with them and as a result, there are a number of rewards that customers can benefit from when opening a current account with RBS, whether that be personal or private. Reward accounts are available to UK residents aged 18 or over. Rewards can simply be earned on seven types of household bills that are paid out of your account by direct debit or if you have made a purchase in a store that participates in the scheme. To sign up to rewards you will be charged a monthly account fee a £3 and must be 18 or over. They are extremely easy to change which often makes them worth having. As soon as your available rewards balance reaches a total of £5 they can be changed for real money, and the great thing is that they grow quickly. It is thought that on average, Royal Bank of Scotland customers earn around £120 in rewards each year and these can even go towards paying off any credit card balances. If you need any help in earning rewards or would like to know a bit more about how the rewards system works then please call the contact number.


Can I take out a mortgage with the Royal Bank of Scotland?

Yes, there are a range of mortgages on offer whether you are moving home, are looking to re-mortgage or are a first-time
Royal bank of Scotland mortgage buyer. The Royal Bank of Scotland will even allow you to borrow more if you are struggling. You can log into the RBS website to see your current balance and how much you have remaining to pay at any time making paying off a mortgage with RBS extremely easy to use. If you have applied for a mortgage and have still not heard back from the bank, your application is probably still being reviewed over, you can track the progress of your application using the RBS website or by calling the contact number. You can also find out how much you are entitled to borrow from the RBS with their online agreement in principle. This basically means that you will hand over your details to the mortgage lender and they will come up with a mortgage agreement based on them. It’s a great way of showing that you’re serious about buying a property.

I have forgotten my online login, what should I do?

If you have forgotten your login you can call the head office contact number or visit your local branch and explain the situation. You will have been given a number of security questions to back up your account so once these are answered you should be able to log straight back in.

What are the Royal Bank of Scotland opening times?

The general opening times of the Royal Bank of Scotland Monday – Friday are 9.45 am – 4.45pm, they are closed at the weekends. Please note that these opening hours may vary from branch to branch and so it is always best to ring the contact number to check the times of your local branch.

About the Royal bank of Scotland

The Royal Bank of Scotland is a subsidiary of The Royal Bank of Scotland Group along with Natwest and Ulster Bank. It has around 700 branches mainly in Scotland but also in England and Wales where there are major cities. It is thought that the Royal Bank of Scotland created the overdraft which is now seen as an extremely important and useful element of banking. The Royal Bank of Scotland announced in September 2014 that they would move their headquarters to London if the Scottish referendum resulted in a yes. The referendum resulted in a no vote and so the headquarters of RBS remains in Glasgow.



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