It can be difficult to find the contact number for Pretty Little Thing, which is hidden due to the high volume of customer contact. If you call the directory enquiries number below, they will try to connect you to Pretty Little Thing’s customer services team.
NewVenture2014 provides this Directory Enquiry service. Calls require the bill payer’s permission as they incur a minimum charge of £1.50. Each call costs £1.50 per minute, plus the standard access charge for your phone provider. Call 0333 009 5159 for Directory Enquiry customer services. Please note that these are not direct contact numbers for Pretty Little Thing.
When you place an order with Pretty Little Thing, they begin to process it immediately. This means you can’t contact them to cancel or amend your order. You will have to wait until you receive it and then return any items you don’t want for a refund. Please verify you have everything in your basket and refer to the size guide before buying to avoid mistakes in your order.
Once Pretty Little Thing dispatches your order they’ll send you updates when it’s out for delivery with the courier. You can track your order through your account on the Pretty Little Thing website using your order number, which can also be found in your confirmation e-mail. Bear in mind that Next Day delivery becomes 48-hour delivery over busy holiday periods like Christmas.
Unfortunately Pretty Little Thing does not offer exchanges, so if you need another size, you’ll have to return the wrong size item and place a new order. Pretty Little Thing doesn’t accept some items back, but generally you have 14 days to make a return. This is free within the UK using return labels provided with your order. Please retain proof of postage and allow 30 days for a refund.
Take advantage of fast fashion anywhere and everywhere by downloading the Pretty Little Thing app on your smartphone. App members can enjoy exclusive offers that you can’t get with an account on the main website. The app sends sale notifications so you can snap up those bargains. If you experience any glitches using the app, you should notify Pretty Little Thing.
With websites in the UK, Ireland, France, Australia, and the US, Pretty Little Thing needs affiliates to promote the brand around the world. Affiliates can earn up to 10% commission on sales they generate. Contact Pretty Little Thing to find out more about affiliate benefits and how to apply. Send e-mails about the affiliate programme to firstname.lastname@example.org.
Without being an affiliate, you can still refer people you know to Pretty Little Thing and get rewards. For every friend you refer who makes a purchase, both of you will receive a code for a 25 percent discount. After five successful referrals, Pretty Little Thing will give you a £20 voucher as well. To sign up for referral codes you need to get in touch with Pretty Little Thing.
Pretty Little Thing markets primarily to young women, but bloggers with wider demographics are welcome to collaborate too. Submit a Press/Marketing enquiry to Pretty Little Thing, including a link to your blog. Pretty Little Thing will get back to you if you seem like a good match for the brand’s products and image. See below for an e-mail address to contact Pretty Little Thing.
Looking for an innovative career with an expanding fashion retail brand? Since its inception in 2012, Pretty Little Thing has been recruiting passionate and creative people to help the brand grow as big as possible. You could work in merchandising, social media, software development, design, or as a buyer. Keep up with Pretty Little Thing careers on LinkedIn.
Make a Supplier Enquiry to Pretty Little Thing in order to express your interest in supplying products or services. You don’t need to make a full pitch, just state your position offer initially. You could be a designer, manufacturer, or transportation business. Working with Pretty Little Thing means that you could be supplying for millions of people who shop with the popular brand.
Other Ways to Contact Pretty Little Thing
If you have social media accounts, you can find Pretty Little Thing on Facebook and Twitter. Leave comments and send messages on these websites. For Pretty Little Thing customer services, tweet to @OfficialPLT_CS. Since hundreds of people contact Pretty Little Thing on social media every day, it might take a while for them to respond.
Other than this, you can send an e-mail to email@example.com. Due to this being Pretty Little Thing’s primary e-mail address, most enquiries go to this account. This high volume could also mean a longer wait for a reply. Make sure to specify the contents of your e-mail in the subject line, such as “Refund” and your order number. If you require assistance as quickly as possible, you could include “URGENT” in the title to make sure your e-mail isn’t overlooked.
Pretty Little Thing advises all customers who wish to make a complaint to put it in writing and send it in the post. You can do this by addressing it to Pretty Little Thing’s head office in Manchester. This will require some patience for complaints resolution.
49-51 Dale Street