Pretty Little Thing Contact Number


Due to the high call volumes PLT receive, it is often quite hard to find the contact number for them. Call the directory enquiries below and they can attempt to connect you.

118 057

Calls cost £1.50 per minute plus your phone provider’s access charge. Minimum charge £1.50. Bill payers permission required. This is a Directory Enquiry Service provided by NewVenture2014. Customer Service Number 0333 009 5159. Please note this is not the Pretty Little Thing telephone number.

Pretty Little Thing Head Office Contact Number Opening Hours

Department Opening Hours
Head Office 9am-5.30pm, weekdays

Pretty Little Thing Head Office Address

Department Address
Head Office 49-51 Dale Street, Manchester, England, M1 2HF

What courier do Pretty Little Thing use?
How much is Pretty Little Thing delivery?
What are Pretty Little Thing sizes like?

Why would I need to call the Pretty Little Thing Head Office Contact Number?

  • To request a refund or chase up an existing order that you have refunded.
  • To find out when an item will be coming back in stock.
  • To get information on how to care for a garment.
  • To find out more about careers at Pretty Little Thing.
  • To make a complaint about a product or customer service experience.

Pretty Little Thing Clothing

Pretty Little Thing clothes tend to be fashion-focused, trendy and affordable. The website is regularly updated with new stock as items are taken from the catwalk and celebrity worlds and re-designed for the fashion-forward young woman who is price conscious. There are several different collections available, such as going out, premium, activewear, basics and petite. You’ll find everything from casual tops to cosy coats, warming knitwear to lingerie. The basics collection starts from just £4 and consists of skirts, jersey dresses and tops. In contrast, the premium selection starts from £10 up to £65 and uses luxurious textures such as lace and embellishment to create a range of dresses, jackets and co ords. If you need to look smart for work, the workwear collection has you covered with crepe trousers, oversized coats and power statement shirts.

Pretty Little Thing Dresses

Whether you wish to look glamorous for a night out with the girls or need a casual everyday piece to see you through the week, PLT has you covered. You can shop dresses by categories, such as party, prom, midi, maxi, skater, bodycon, wedding guest, jumper, shirt or little black/white dresses. You’ll find something for every occasion with an affordable price- dresses start from just £5. If you’re really stretched on your budget, you can search for dresses that are £10 and under. If you’re looking for a similar dress to Kim Kardashian, Beyoncé or another celeb, the celeb dresses section will set you on your way to stardom, with dresses inspired by the street style of the rich and famous. You may not have their money, but you can have their style from as little as £10.

Pretty Little Thing Returns


Pretty Little Thing has a returns policy in place. Items have to be returned within 14 days of the date shown on your despatch note, in an unworn and unwashed condition with tags attached. For swimwear, the hygiene strip must still be in place. Returns are free but you must obtain a proof of postage just in case the item is lost en route to the returns centre. During busy periods, it can take up to 21 days for your return to be processed- if it has been more than 30 days, contact Pretty Little Thing who will look into the issue for you. It can also take 3-5 working days after processing for the refund to show in your account. Exchanges are not available, so if you wish to change the size or colour of an item, follow the usual returns process and place another order. If you receive a faulty item, you have 30 days to return it.

Pretty Little Thing Discount

If you are a student, you can get 20% discount at Pretty Little Thing by signing up to Unidays, an online student discount service. You’ll have to verify that you are a student, usually by using your student email address. Discount is only available for full priced items and can’t be used alongside any other promotion. Besides student discount, Pretty Little Thing regularly runs flash discount, short-term codes where you may get free delivery or discount on a certain type of item. To be the first to hear about such promotions, it’s usually advised to follow Pretty Little Thing on social media and sign up to the mailing list.

Pretty Little Thing Reviews

On the review site TrustPilot, Pretty Little Thing has a rating of 5.8 out of 10 stars. Reviews are relatively mixed, with customers complaining of sending items back and never getting refunded, incorrect items being sent and poor quality garments. The positive reviews praise fast delivery, good fitting products and value for money.

Popular questions about Pretty Little Thing

What courier do Pretty Little Thing use?

The courier that Pretty Little Thing uses depends on the delivery method you choose. For most deliveries, the courier is Hermes. For international deliveries, it is usually UPS. Check the tracking information enclosed with your confirmation email to see who your courier is.

How much is Pretty Little Thing delivery?

There are several delivery options available when you order from PLT. Saver delivery takes 3-5 working days and costs £3.99, next day (order before 10pm) costs £4.99, next day evening delivery costs £5.99 and international delivery costs £6.99 and can take anywhere between 5-14 days, depending on where in the world you are.

What are Pretty Little Thing sizes like?

The sizing of Pretty Little Thing items can vary, but most customers say that the sizes can be on the smaller side. Follow the online size guide before you order.

About Pretty Little Thing

Pretty Little Thing was founded in January 2012, originally as an accessories website, by two brothers from Manchester. Their father owns Boohoo, so they had experience in the field and saw a gap in the market for a trend led website, starting to sell vest tops and leggings before moving on to a full fashion range. In 2013, sales shot up following the brand’s first TV advert and TV advertising is still important for the company today.

The brand recently launched a US venture, with reality star Kylie Jenner appearing at their launch party in Los Angeles wearing a £20 dress from the site which immediately sold out.

For more information about Pretty Little Thing, call the head office contact number on this page.