Pret a Manger

0844 257 5828

Pret a Manger or “Pret” is a British chain of sandwich shops. The name is French for “ready to eat” taken from the idea of ready-to-wear clothing. Since its founding in 1983, and first shop opening in Hampstead the following year, there are now more than 500 shops across 9 countries. Almost all the shops have kitchens to freshly prepare convenience snacks and meals with natural ingredients. The brand heavily emphasises handmade natural food. However, there have been controversies over ingredients.

Pret a Manger Contact Numbers

Contact Pret a Manger head office using the phone numbers in this table. Staff at Pret a Manger can provide help via telephone.

Department
Phone Number
Opening Times
Pret a Manger Head Office
0844 257 5828
(Mon – Fri) 8am – 6.30pm
(Sat – Sun) 9am – 5.30pm
Pret a Manger Complaints
0844 257 5829
(Mon – Fri) 8am – 6.30pm
(Sat – Sun) 9am – 5.30pm
Pret a Manger Media Centre
0844 257 5830
(Mon – Fri) 8am – 6.30pm
(Sat – Sun) 9am – 5.30pm
Pret a Manger Careers
0844 257 5831
(Mon – Fri) 8am – 6.30pm
(Sat – Sun) 9am – 5.30pm
Pret a Manger Partnerships
0844 257 5832
(Mon – Fri) 8am – 6.30pm
(Sat – Sun) 9am – 5.30pm
Pret a Manger Properties
0844 257 5833
(Mon – Fri) 8am – 6.30pm
(Sat – Sun) 9am – 5.30pm

Pret a Manger Head Office

Contact Pret a Manger on 0844 257 5828 to connect to the Pret a Manger head office and make general enquiries about the chain. You can ask questions about their coffee, to find out their sources and whether it is organic. Or enquire about their food, from the menu to the ingredients. Call to discuss nutritional information and allergens if you have any concerns about these. Request assistance with Pret Cards, whether you are trying to buy, register, or use one. You can ask about hygiene and safety in shops or the overall sustainability of Pret. Or learn about the Pret Foundation Trust and how you can help them to fight poverty.

Pret a Manger Complaints

Pret a Manger takes customer feedback seriously. If your experience in a shop or consuming a product was a negative one, call 0844 257 5829 to report the issue. This could be about problems with labelling on shelves or products, the conditions of store or behaviour of the staff, or the quality of the food itself. If you notice something wrong while instore, you should ask to speak to the senior staff about it before you leave. Complain if you become unwell after consuming their products or obtain an injury in a store. You should call for help if you find that you were overcharged for something or were unable to use a voucher.

Pret a Manger Media Centre

The company publishes their annual reports, financial statements, and news stories online for the public. Stories include new product and menu launches, employee and customer initiatives, business partnerships, and new store openings. Should you have a question about any information or events, call 0844 257 5830. The PR team will take media enquiries from consumers and members of the press. You can contact them for official comments on current news, such as the controversies surrounding allergen mislabelling and vegetarian foods containing meat or fish. Or e-mail press@pret.com to speak to someone on the team.

Pret a Manger Careers

Would you like to work at Pret a Manger? In retail, you could be a team member, barista, or manager. At the head office (75B) you could work in a variety of support roles, including customer communications. Working at Pret comes with benefits, such as free food when you’re working and 50% off when you’re not. The Pret Academy offers training so that team members can gain qualifications in their areas of work. Pret also offers apprenticeship programmes allowing anyone 16+ to work for fully-funded higher qualifications. Call 0844 257 5831 to discuss current vacancies and opportunities with Pret a Manger’s recruitment team.

Pret a Manger Partnerships

For a long time, Pret a Manger emphatically would not franchise. However, now that stance has changed, and potential business-owners can run their own Pret location. Call 0844 257 5832 if you have an interest in becoming a Pret a Manger franchisee. They also welcome pitches from suppliers who would like to provide products for their stores. Other partnerships may be possible as well, such as promotional collaborations. You can also contact Pret a Manger head office regarding such opportunities by e-mail. Write to franchise@pret.com concerning franchises. Or e-mail newbusiness.enquiries@pret.com if you want to be a supplier.

Pret a Manger Properties

More than 300 of Pret a Manger’s shops are in the UK alone, including 4 branches of Veggie Pret. The company is always looking to expand in new suitable locations. They tend to look for corner units with up to 3,000 square feet of space and possibilities for outside seating. If you own or know of such a property, call 0844 257 5833 to recommend it to Pret. Discuss prime or secondary locations to look out for suitable properties. Contact the Head of Acquisitions by e-mail at julyan.oconnor@pret.com regarding opportunities in London. Or e-mail the Regional Acquisitions Manager at robert.mellor@pret.com for anything outside London.

Other Ways to Contact Pret a Manger

Contact Pret a Manger customer services online if you need to reach Pret a Manger another way. Their social media team will generally respond to messages within a few hours on Facebook and Twitter. Otherwise, you can send an e-mail directly to the customer services team at cs@pret.com. When you contact them with a complaint, you should specify the date and the branch location of the negative occurrence. You can contact Pret a Manger at their head office by writing letters to the address below.

Department
Address
Head Office
Pret a Manger (Europe) Ltd
75B Verde
10 Bressenden Place
London
SW1E 5DH