Post Office

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Post Office Contact Numbers

Post Office Phone Number
Head Office Contact 0843 208 2388
Customer Services Contact 0845 611 2970
Complaints Service 0843 557 3722

Post Office Head Office Address

Department Address
Head Office Exchange Tower
London
E14 9SR

Post Office Head Office Opening Hours

Department Opening Hours
Head Office Monday – Friday: 8.15 am – 6pm
Saturday: 8.30 am – 6pm
Sunday: CLOSED

Reasons to call the Post Office:

  • I have not received a parcel on time
  • I have received a note to say that my delivery has been returned to the post office
  • I would like to complain about a service I received from the post office
  • I would like to find out the current exchange rate
  • I would like to know the current price of stamps
  • I would like to locate my nearest post office
  • I am having difficulty tracking a parcel
  • I would like to know if my parcel is suitable to post

Post Office TrackingA British Post Box at the Post Office

Post Office track & trace is a way of putting your mind at rest when you have sent or are to receive an important parcel and you want to know its whereabouts. The track and trace system can be used online from  the Post Office website. When you post or order an item you will be given a 13-character  reference number either on your order receipt or within your proof of postage. Order numbers are unique to every parcel and so by typing the number into the tracking system, the web page will allow you to see whereabouts your parcel is and how long it will take to reach its destination. If you cannot see your parcel or the web page is failing to track it, then please call the contact number and the issue will be looked at. If your parcel is late and still looks like it will still take a few days to get where it needs to be, you can call the contact number and be transferred through to the complaints department. To ensure your item is trackable, you must use a specific kind of service, this includes; Royal Mail Special Delivery, Royal Mail Tracked, Royal Mail Signed For and standard packages with barcode labels. If you want to make sure you can definitely track your items, then you can ask to do so at the post office when you are posting them. Generally, proof of postage is enough to trace an item. If your item has already been delivered, this will be clearly marked on the tracking system. If your item has been marked as delivered but you have not received it, first check with a neighbour and then call the Post Office head office to resolve the issue.

Post Office Currency

The post Office is well known for providing travel money and offering a good exchange rate. You can either exchange your money in your nearest branch or you can do it online. When ordering your money online, you will have the option to collect it from your nearest branch or to have it delivered to your house using their next day delivery promise. Please note that someone must be in to collect this parcel. The Post Office does a huge range of 80+ currencies so it is likely that they will have the currency you need. If not, they will happily order it into the branch for you. If you are collecting an unusual currency and would like to check that your local post office has it, please call the contact number. During peak travel months, such as the summer season, the Post Office will offer sales and discounts on currencies which means you will get an excellent exchange rate  at this time. You can always check online at the Post Office website for the current exchange rate that they are offering if you want to check before you buy. Don’t want to wait around? Use their click + collect express service, you can order Euro’s and Dollars online and pick them up as soon as two hours after you have requested them. Please note that in order to collect these, photographic ID such as a passport or driving licence will be required. If you have ordered currency for delivery and it has not arrived when it said it would, please call the head office contact number.

Post Office Travel InsurancePost Office Travel Insurance

The Post Office’s award-winning travel insurance comes in three different forms; a single trip cover which can be bought for as many or as little days as you like and if the maximum amount is paid, this cover will protect you for 365 days. if you are planning a few holidays or trips abroad in the one year then the annual cover is probably what you are looking for, a multi-trip policy that will save you money and also time applying for travel insurance for each individual trip. Wanting to see the world on a gap year? If you are aged 18-60 and are planning the trip of a lifetime, the Post Office has you covered with a single trip cover for up to 18 months, definitely worth considering. To find out more about each insurance policy you can visit the Post Office website, and don’t forget to read the terms and conditions of each one before you decide which is best for you and your plans. All of the policies guarantee a 24/7 medical emergency helpline if you do find yourself in a sticky situation and any children travelling under 18 are covered for free on an adult’s policy.

Post Office Credit Card

If you want a credit card with 0% interest then the Post Office’s credit card option is definitely one to consider. You can also buy travel money for no fees so long as you purchase that money at a Post Office branch. There are three types of credit cards available from the Post Office which are; Matched Card, Balance Transfer Card, and Platinum Card each offering different perks and benefits to suit individual financial situations. Please call the head office contact number if you would like to discuss your credit card options with a professional. Please note that all Post Office Credit Cards are provided by the Bank of Ireland and that the Post Office is a broker and not a lender. If you do have a post office credit card, you can download the mobile app and manage your finances straight from your phone, particularly handy if you are travelling or on holiday and need to make a payment.

FAQ’s

What are the Post Office’s Christmas Opening Hours?

You are probably familiar with the rush to post things before the Christmas closure and you can find all of the Christmas last posting dates on the Post Office website. The recommended last posting date is usually around the 19th/20th of December if you want to make sure that your parcel reaches its destination before Christmas day. Please be sure to check this back just in case it changes. Dates are different if you are posting to anyone in the forces or UK services.

Where can I use my Post Office Gift Card?

If you have a One4all gift card, it can be used in a huge 22, 000 outlets, with many retailers being online so you don’t even need to leave the comfort of your home. Major retailers that accept the one4all gift card include Schuh, H&M, Argos, Amazon, John lewis and Boots. Please head to the Post Office website for a full list of places you can spend your card. To use it online, simply enter the code on the back of the card. If you would like to find our your balance simply call the contact number or check online. Gift cards are valid for 7.5 years. If, after the 31st month, you have still not used your giftcard, a fee of 24p will be applied to the card every month thereafter until the total balance expires completely.

About the Post Office

The post Office is a retail Post Office company in the United Kingdom which not only sends and receives parcels for the people of the Uk, it also acts as a bank and provides travel money and credit cards. There is a very wide network of post office branches and it is rare if there is not a local one in your area. To be precise, there are around 11, 500 Post Office branches in the UK. 300 of these are managed directly by the Post Office Ltd (crown services) but the rest have moved into shops, such as WH Smith. This move was thought to have lost the Crown Services around £40 million per year. The Post Office is currently undergoing a complete network modernisation.

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