Plusnet

0843 557 4830

Contact Plusnet by calling 0843 557 4830 any day of the week. Despite the BT Group acquiring the business back in 2007, Plusnet still operates separately. Some may consider Plusnet to be a small company as it has less than a million customers. However, Plusnet has higher customer satisfaction ratings than many larger internet service providers.

Plusnet Contact Numbers

Plusnet prides itself on its availability when you need to get in touch. Nearly all the Plusnet helplines are open every single day. The helplines are primarily for customers already using Plusnet services, but potential customers can call the Sales number. New Business customers may not be able to join over the weekend, but existing customers have a 24/7 support helpline.

Department
Phone Number
Opening Times
Customer Sales
0843 557 4830
(Mon-Fri) 8am – 8pm
(Sat) 9am – 7pm
(Sun) 9am – 6pm
Customer Support
0843 557 5241
(Mon-Fri) 7.30am – 10pm
(Sat-Sun) 7.30am – 10pm
Complaints
0843 218 4780
(Mon-Fri) 7.30am – 10pm
(Sat-Sun) 7.30am – 10pm
Business Customer Sales
0843 218 4787
(Mon-Fri) 9am – 5.30pm
(Sat-Sun) Closed
Business Customer Support
0843 218 4790
(Mon-Fri) 24/7
(Sat-Sun) 24/7
Legal
0843 596 4173
(Mon-Fri) 7.30am – 10pm
(Sat-Sun) 7.30am – 10pm

Customer Sales

Plusnet is fast, cheap, and reliable, so why not join today? Call 0843 557 4830 for sales enquiries or general questions about what Plusnet has to offer. Standard or fibre broadband, bolt-ons or a SIM, there’s a deal and a package to suit your needs. You can even pay to access BT Sport with Plusnet. Flexible contract lengths are available to choose from, and the Line Rental Saver makes your phone bill cheaper. Please ensure you have your payment details on hand if you intend to place an order.

Customer Support

Call Plusnet on 0843 557 5241 for customer support with phones, Broadband, mobiles, or TV and YouView. Plusnet can help you switch from another mobile network or broadband provider. You can easily transfer your phone number. Call to track your order or to receive guidance on setting things up when it arrives. You might want to check your bills, or change, upgrade, or renew your package. If you move house and want to take Plusnet with you, you’ll need to call to update your details.

Complaints

The quickest way to resolve your complaints about Plusnet is to call 0843 218 4780 with your account details ready. When you contact them by other methods, Plusnet aims to respond within five working days. Speaking to a person on the phone is much more direct. They will be able to help with complaints about broadband and home and office phones or services immediately. However, mobile complaints may take longer. You’ll receive regular updates if they need to investigate further.

Business Customer Sales

Call 0843 218 4787 to join Plusnet for affordable broadband and phone packages for your business. Whatever the size of your company, you can find a contract option to suit you. You’ll also get a free router and setup, plus free webspace with a .co.uk address. Additionally, you can sign up to become a Business Partner or Business Dealer. These programmes will help you grow your business. You can sell or recommend Plusnet broadband to your clients and customers, and earn commission.

Business Customer Support

As an existing Plusnet Business customer, call 0843 218 4790 if you require assistance. Even if there’s a service fault in the middle of the night, support is available 24/7. Call for advice if you are looking into changing your Business broadband payment plan. If you want to cancel your Business services, you must call between 9am and 5.30pm from Monday to Friday. You may also want to get in touch regarding referrals. You’ll get a discount for every person you recommend who joins Plusnet.

Legal

In the event that you need to know more about Plusnet’s policies and terms and conditions, call 0843 596 4173. You should always review these fully before committing to a contract. However, understandably, you might need to check some details of your service agreement. You can also find out more information about price guides. If you wish to challenge extra charges or an unfair usage claim from Plusnet, you should make sure you are obeying the terms you agreed to when you signed up.

Press Office

If you are a member of the press, you can contact Plusnet with media enquiries by e-mail. The team will respond as quickly as possible if you e-mail a press query to pressroom@plus.net. You can also send press enquiries by post to the Plusnet head office address at the bottom of the page. Just specify on the first line that the letter is going to the Press Office. If you are a Plusnet customer, please do not contact the Press Office. They will not be able to help you with your questions or complaints.

Careers

Whether it’s HR, business projects, marketing, IT, or finance, you may want a role with Plusnet. Even if you’re just stepping onto the career ladder, Plusnet hires trainees, interns, apprentices, and graduates. Jobs are available in Sheffield and Leeds, depending on your desired department. If you can’t find the role you want online, send an e-mail to Plusnet registering your interest for future vacancies. Send your CV and a covering letter with details of the role you’d prefer to careers@plus.net.

Other Ways to Contact Plusnet

For general queries and problem resolution, contact Plusnet on social media websites. The Plusnet team is available on Facebook and Twitter every day from 7.30am to 10pm. If you want to make a Business sales enquiry out of business hours, then fill out an online form. Check out the Plusnet Community forum for help and information from fellow Plusnet customers.

If you can’t get assistance online due to a fault with your Plusnet broadband, don’t worry. If you can’t call either, you can still write a letter with a query or complaint, even if takes longer. The original Plusnet head office still resides in Sheffield. In 2013, an office specifically for Customer Sales and Support opened in Leeds. The Sheffield head office houses the Engineering & Operations, Finance, Legal, and Marketing departments. Choose the relevant address listed below to contact Plusnet by mail.

Department
Address
Head Office
Plusnet plc
The Balance
2 Pinfold Street
Sheffield
S1 2GU
Customer Services
Plusnet Customer Support
17 Marlborough Street
Leeds
LS1 4PG