Paypal

Paypal Logo

 

 Paypal Contact Numbers

Paypal Phone Number
Head Office 0843 557 4395
Payment Disputes 0843 557 3387
Customer Services 0800 358 7911

Paypal Opening Hours

Department Opening Hours
Head Office 8am-5.30pm, weekdays

Paypal Head Office Address

Department Address
UK Head Office Whittaker House
2 Whittaker Avenue
Richmond
Surrey
TW9 1EH

Are Paypal funds available immediately?
Paypal protection for sellers
Paypal Credit
The Paypal dispute process

Why would I need to call the Paypal head office contact number?

  • To dispute a payment which has been taken from your account.
  • To chase up a refund that you were expecting.
  • To close your Paypal account.
  • For more information about the buyer and seller protection scheme.
  • To make a complaint about a Paypal service.

Paypal UK

Paypal lets you pay swiftly and securely for purchases using an email address and password. It prevents the need for having to enter your card details each time that you check out. You can pay for items in over 202 countries, in 25 currencies. Using Paypal stops your financial details from being shared with online sellers. There is also a Buyer protection scheme which means that if your goods turn up not as described or don’t arrive at all, you’ll receive your money back. If you sell items, you can set up a business account to get paid securely.

Paypal Login

There are two types of Paypal account. A personal account allows you to shop securely online, receive money into your account or transfer an amount to a friend. A business account lets you get paid both online and offline- people who buy from you don’t need a Paypal account. You can sign up just by using your email and setting a password before linking your card details securely.

If you are a charity or not-for-profit, Paypal can help you manage donations online, on a mobile or in person. You’ll receive a discount on the transaction fees and there are no fees for setting up, withdrawing or cancelling the account. Some of the top charities in the UK such as Comic Relief and Children in Need use Paypal services to collect donations. You will be able to download statements on a monthly basis and each donation will be automatically scanned for fraud.

Paypal Charges

paypal charges
paypal charges

It’s free to buy something using Paypal unless it involves a currency conversion. It’s also free to send money to friends and family unless you use a credit card or required a change in currency, in which case a small fee is charged to the sender. For sellers, transaction fees are based on the total volume of sales, so the more items you sell, the fewer fees you will pay.

Paypal Fee Calculator

If you are unsure how much fees you will be charged on a transaction, there are several online calculators which you can use to get an estimate. The most popular calculator tool comes from the website Cloth Nappy Tree. 

Paypal App

You can use the Paypal app to send money around the world in a matter of seconds. You can send money to people using a mobile number or email address, even if the person doesn’t have a Paypal account (although they will have to create one to withdraw or use the money). You can use the app to keep track of your spending, so whenever you buy something or receive any money you will get a notification.

Paypal Live Chat

Paypal doesn’t have a live chat facility so instead you can email them. You have to log in to the Paypal website in order to access the email form. Alternatively, you can contact Paypal on the phone number above in the table without logging in to the website.

Paypal Scam Emails

Sadly, Paypal is one of the most targeted websites for fraudsters and as such, you may receive scam emails claiming to be from Paypal from time-to-time. Paypal will never send you an email asking for you to disclose your full bank details, physical address, name or Paypal account details. You’ll never be asked to open an attachment or install an update. Scam emails generally try to provoke you into taking action immediately- such as clicking a link to dispute a transaction- so be vigilant and consider that Paypal won’t ask you to click a link unless you have requested a password reset. If you spot a phishing email, send it to spoof@paypal.com who will investigate.

Popular questions about Paypal

Are Paypal funds available immediately?

To ensure the safety of both sellers and buyers, sometimes Paypal funds are not available immediately. Instead, they’ll be shown in your pending balance and should be moved to your available balance within 21 days.

How Paypal protects sellers

If you are ever sent a payment from an unauthorised account or someone claims that they didn’t receive their item, the Paypal seller protection policy will cover you for the full amount. You must have proof that the item was both sent and delivered by the delivery company. You can also become a verified seller to encourage more customers to buy from you.

Where Paypal credit is accepted?

Paypal Credit is currently a USA-based service. It is essentially the Paypal version of a credit card, but if you are ever late for a payment, this won’t affect your credit score. However, Paypal charges hefty fees for late balances.

How Paypal dispute works

Initially, you should use the resolution centre to report a problem to a seller. If you don’t hear back, you can escalate the claim within 20 days of raising the initial dispute. Escalating a claim means that you agree that Paypal can make a decision in line with the Paypal User Agreement.

About Paypal

Paypal was established in 1998 under the name Confinity. One year later, Paypal was developed as a money transfer service for Confinity and the service became a business and was taken public in 2002.

The worldwide headquarters is based in San Jose, California. There are almost 16,000 Paypal employees around the world.

To find out more about Paypal products and services, call the Paypal head office contact number on this page.

Summary
Review Date
Reviewed Item
Paypal Head Office
Author Rating
5