Passport Office

0844 375 3126

Contact the Passport Office, formally known as Her Majesty’s Passport Office, on 0844 375 3126. HM Passport Office is the only government service issuing UK passports on behalf of the Crown. Since establishing in 2006, the Identity and Passport Service became HM Passport Office in 2013. The office provides passports to British nationals living in the UK and overseas, issuing over 5 million passports each year. The General Register Office joined HM Passport Office in 2008, and administers civil registration in England and Wales. HM Passport Office is one of the operations which are part of the Home Office.

HM Passport Office Contact Numbers

The following table contains all the phone numbers you might need to contact the Passport Office. Call the direct Passport Office advice line if you aren’t sure which helpline to call. All helplines are open seven days a week, except for the separate General Register Office. Check the specific opening hours before you try to call. Scroll down the page for more contact method options.

Department
Phone Number
Opening Times
HM Passport Office
0844 375 3126
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 5.30pm
(Sun) 9.00am – 5.30pm
First Passport Application
0844 248 1754
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 5.30pm
(Sun) 9.00am – 5.30pm
Renewal or Replacement
0844 248 1755
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 5.30pm
(Sun) 9.00am – 5.30pm
Child Passports
0844 248 1768
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 5.30pm
(Sun) 9.00am – 5.30pm
Collective Passports
0844 248 1769
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 5.30pm
(Sun) 9.00am – 5.30pm
Cancel a Passport
0844 248 1772
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 5.30pm
(Sun) 9.00am – 5.30pm
Premium and Fast Track
0843 816 6087
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 5.30pm
(Sun) 9.00am – 5.30pm
Accessibility
0843 816 6088
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 5.30pm
(Sun) 9.00am – 5.30pm
Complaints
0843 816 6089
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 5.30pm
(Sun) 9.00am – 5.30pm
General Register Office
0843 816 6091
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 4.00pm
(Sun) Closed

HM Passport Office

Contact the Passport Office on 0844 375 3126 if you have any questions or problems. You can get help with checking your eligibility for a UK passport or finding your nearest Passport Office branch. Call to ask about passport application fees and how to pay them. You can also ask about any guidelines if you need clarification, such as passport photo standards or countersigning. Depending on the area of your questioning, you could be transferred to another office which can assist you more efficiently.

First Passport Application

British nationals over 16 years old (or those turning 16 within 3 weeks) can apply for an adult passport, which will be valid for 10 years. It can take 6 weeks for the office to issue your passport after they receive the application. The office will contact you if you have to attend an interview to prove your identity. If the office has to interview you, they won’t process your application until afterwards. Call 0844 248 1754 if you need help completing your application, including how to get the necessary documents.

Renewal or Replacement

When your passport expires, or it gets damaged, lost, or stolen, you will need to apply for a new one in order to travel abroad. Renewal or replacement costs the same as a first passport application, but only takes 3 weeks. Call 0844 248 1755 to find out how to renew your existing passport or apply for a replacement. There are different rules depending on any changes that have taken place, and the Passport Office might ask you to attend an interview. You may need countersignatures on your new photos.

Child Passports

There are different rules for children under 16 when it comes to applying for passports. They are cheaper, get issued faster, and only last for five years. Call 0844 248 1768 for help if you are applying for a child’s first passport or renewing an existing child passport. The child must have British nationality, and a parent must sign the form – as well as either the child themselves or a countersignatory, depending on their age. Call to find out which supporting documents you have to send and how to do it.

Collective Passports

Organized groups of young people under 18 can travel to certain European countries using a group passport. Collective passports are for use by schools, sixth form colleges, and recognized youth organizations only. They are for between 5 and 50 people in a group, who must all be British nationals. Call 0844 248 1769 for assistance with applying for a collective passport. You must abide by all of the rules for the passport to be valid, so check the requirements and fill the application out completely.

Cancel a Passport

Call 0844 248 1772 to cancel your passport and report it lost or stolen if you are in the UK. This will prevent someone else from using your passport or committing identity fraud. If you need another passport, you will have to apply for a replacement and pay the full fee. You can’t use the Premium service if you are replacing a lost or stolen passport. If your passport is lost or stolen while you are abroad, you must contact the British embassy or consulate in the country you are currently in for help.

Premium and Fast Track

In the event that you need a new passport urgently and you are in the UK, call 0843 816 6087 for advice. The Premium service allows you to pick up your passport the same day. The office will send your passport in the mail within one week if you use the Fast Track service. You have to book and attend an appointment at a Passport Customer Service Centre and provide all the required documents to apply. Outside of the UK, you will need to apply for an emergency travel document instead.

Accessibility

Call 0843 816 6088 for help with applying for a passport if you have a disability. Find out what your options are if you can’t sign the form, meet the photo rules, or attend an identity interview due to your condition. Usually, you will need to provide proof from a doctor or consultant. If you are in a wheelchair, you can call to check the facilities at your nearest Passport Office. Call to make special arrangements for assistance for those who are deaf, blind, hard of hearing, or partially sighted.

Complaints

Staff aim to be polite and helpful, and the Passport Office aims to issue correct documents in line with published standards. They will try to return supporting documentation to you as quickly as possible. However, if you are unhappy with the service you received, call 0843 816 6089 to make a complaint. You should provide all the relevant details about your application or appointment. The Passport Office will get back to you within 15 days to let you know the outcome of their investigation.

General Register Office

The General Register Office can provide copies of birth, death, and marriage certificates in England and Wales. Usually, you will need these as proof of the event, or identity documentation when applying for jobs or government services. Register on the GRO website to order certificates, where you can also research your family tree. Call the office on 0843 816 6091 for information about services and fees. You can also call to arrange special delivery if you need certificates sent the next working day.

Other Ways to Contact HM Passport Office

The fastest method to get in touch with the Passport Office is to call on the phone. However, if you would prefer to write a message, you can submit an online form. This form is for enquiries or complaints only, and you cannot book an appointment this way. Remember to include your phone number and/or e-mail address if you are expecting a response.

You can also write a letter to send in the post if the subject isn’t time-sensitive. All applications for passports must be sent by post, as you cannot submit them any other way. You can send any letters regarding passport services to the PO Box address below. Generally, you should only write to the head office in London if you are making a Freedom of Information request.

Department
Address
Customer Services
HM Passport Office
PO Box 767
SOUTHPORT
PR8 9PW
Head Office
Her Majesty’s Passport Office
Globe House
89 Eccleston Square
London
SW1V 1PN