- 1 OVO Energy Contact Numbers
- 2 Ovo Energy Opening Hours
- 3 Ovo Energy Head Office Address
- 4 About Ovo
- 5 Why would I call the Ovo Head Office?
- 6 Calling the Ovo Head Office
- 7 Alternative Contact Methods
- 8 Ovo FAQs
OVO Energy Contact Numbers
|Ovo Energy||Phone Number|
|Customer Services||0844 453 0201|
|Head Office||0843 208 2312|
|Complaints||0843 208 2313|
Ovo Energy Opening Hours
|Head Office||Monday – Saturday: 8am – 8pm
Sunday: 10am – 5pm
Ovo Energy Head Office Address
|Head Office||OVO Energy
Ovo is a small energy company founded in 2009 in Bristol, England. Unlike other power companies, it does not exclusively generate its own electricity – in fact, Ovo do not operate any power generation plants. Instead, this independent company runs by buying and selling electricity at the best possible prices from other companies, relying on the unreliable feast-and-famine nature of much electricity production to provide the best possible deals to its customers.
If you are an Ovo customer, you can get in touch with the company head office by calling 0844 453 0201. It may be necessary to do so for a number of reasons, outlined on this page.
Why would I call the Ovo Head Office?
You may need to call the Ovo head office for any one of a number of reasons. As an electricity supplier, they are pivotal to the day-to-day lives of their customers, and therefore may need to be called in the event of any disruption, or simply as a result of a customer needing more information, to renegotiate a tariff, or to ask about a specific product.
Due to the importance of electricity, it is likely that every Ovo customer will have to call the head office at some point – some perhaps more than once! – as even slight changes to routine electricity provision can have huge ripples through customers’ lives.
You may need to call the Ovo head office to:
- To pay a bill
- To get a quote for an electricity tariff
- To find out about the benefits of being with Ovo
- Get more information on renewable energy and what Ovo is doing to save the planet
- Find out what’s wrong with your online account
- To report an outage or a problem
- To find out how to switch to Ovo
- To compare Ovo’s tariffs to your current situation
- To enquire about the origin of the name “Ovo”
Calling the Ovo Head Office
The fastest, least stressful and most direct way to get in touch with the Ovo Head Office is by calling the contact number on this page, 0844 453 0201. This number is available from 8am to 8pm, from Monday to Saturday, providing a generous window of opportunity to any caller needing to contact the head office.
On Sunday, the head office contact line runs a reduced operating schedule, open from 10am to 5pm. This considerably diminished period of operations may not be the 12-hour stints you’re used to, but it is still an ample seven-hour window in which you can contact the Ovo head office.
You may want to call the Ovo head office for any number of reasons, from feeling out the possibility of transferring to the company to reporting problems and outages or registering complaints. This is all facilitated by the head office customer care teams, who man the contact line during its hours of operation.
These staff teams are dedicated to resolving customer problems and providing any information needed by customers and are trained and equipped specifically for that role. As a result, they are uniquely able to handle any issues you might have concerning your electricity and energy provision, billing or accounts. Also, since they are already situated in the head office, they will be able to pass your call up through the ranks of Ovo staff if they cannot resolve your problem themselves – someone with more authority and more agency within the company may be able to sort your issue out where regular staff couldn’t.
Alternative Contact Methods
As mentioned above, the contact method that is fastest, most efficient and least likely method to result in you pulling out all your hair and screaming at the uncaring sky is calling the Ovo head office contact number on 0844 453 0201. Once you’ve called, you’ll be put directly in contact with a team of head office customer service aces who can quickly and effectively resolve your problem or answer your queries. These staff are on call from 8am to 8pm every day of the week barring Sunday, when they operate reduced opening hours of only 10am to 5pm.
Despite this, you should still be able to get in touch on Sunday, although with only 7 hours in which to place your one phone call, it may come a little close.
However, we understand that it may not always be possible, convenient or desirable to call a contact line, and in such rare and extreme cases it is necessary to employ alternative contact methods. These alternative methods include the use of the internet and physical mail.
You can get in contact with Ovo by email, which is an instantaneous electronic version of regular mail, carried by the internet. Their official email address can be found on their official website (this isn’t it).
If you’d rather cut out the electronic middleman and replace it with a literal middle man who carries post, you could send a physical letter instead. If you’d like to do so, just stamp your envelope and address it to:
What is the Ovo PAYG meter?
The Ovo Pay As You Go (PAYG) meter is an electricity meter that is set up to allow customers to pay for electricity as they use it, rather than simply sending them an extrapolated, estimated bill at the end of the month. However, because you pay for what you use before you’ve used it, if you don’t keep it topped up with credit, you may be temporarily cut off.
Where will be PAYG meter be installed?
If at all possible, your PAYG meter will be installed outside your home, so it can be easily read in a non-intrusive manner by Ovo meter reading executive engineers. If it can’t be installed outside, it will instead be installed inside the house, so you’ll need to be there for readings to let the engineer in.
Wha happens if I don’t want a PAYG meter?
Unfortunately, it is not guaranteed that you’ll be able to stay on your old meter, even if you set up a direct debit with Ovo and pay your debt off immediately. It is simply possible that Ovo’s hand will be forced and they will need to install a PAYG meter no matter what you do.