On The Beach

on the beach head office contact number

On the Beach is an online travel agent.

On the Beach Connection Numbers

On the Beach Number
Head Office 0844 4530 244
On the Beach Holidays 0844 826 0543
On the Beach Hotels  0844 248 2256
On the Beach Deal Finder  0844 248 2258
Manage Your Booking 0843 557 5218
Refunds  0844 248 2259

By calling the above numbers, we can connect you to those On the Beach departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

On the Beach Opening Hours

Department Opening Hours
Head Office 9am-6pm

On the Beach Head Office Address

Department Address
Head Office Park Square, Bird Hall Lane, Cheadle, SK3 0XN.

Why is On the Beach so cheap?
ATOL protection
Who owns On the Beach?
On the Beach paperwork
Changing the date of your booking
Reconfirming On the Beach return transfers

On the Beach Head Office – 0844 4530 244

The On the Beach head office is based in Cheadle, Manchester. All of the company’s major departments are based here such as HR, marketing, advertising and customer service. If you wish to make a formal complaint to On the Beach, you can do so in writing by using the address above.

On the Beach Holidays – 0844 826 0543

On the Beach helps over one million customers book a holiday each year. The company is ATOL protected and you can pay off your holiday in instalments for up to two weeks before you fly. You’ll find every type of holiday from all inclusive to family-friendly to a range of popular destinations including:

  • Malta
  • Croatia
  • Cape Verde
  • Italy
  • Spain
  • Florida
  • Cuba
  • Jamaica
  • Cancun
  • Goa
  • Thailand
  • Canary Islands

By operating as an online travel agent, On the Beach don’t sell package holidays. Instead, they allow you to build your own holiday choosing flights and hotels which suit you and adding on extras such as transfers as necessary.

You can also book airport hotels, lounges and parking to kick off your holiday in style, as well as car hire if you wish to drive around your destination independently.

On the Beach Head Office Contact NumberOn the Beach Hotels – 0844 248 2256

When you book with On the Beach you can search a database of over 26,000 hotels. You’ll find everything from luxury five-star resorts to budget self-catering apartments. If you have little ones, you can search for hotels with kids clubs or water parks. You can book a hotel with a low deposit per person with the full balance due two weeks before you fly, allowing you to budget effectively for a pocket-friendly beach break.

On the Beach Deal Finder – 0844 248 2258

If you don’t have a specific destination in mind, the On the Beach deal finder can be a great way to book a low-cost holiday at the last minute. You simply search by the region of your departure airport, for example ‘North West airports’, your desired departure month and how long you wish to go for and the deal finder will suggest some options to you. The usual destinations are the likes of Spain, Portugal and Tenerife and you can expect to pay anywhere between £100-£300 per person for a 4/5 night break.

On the Beach Manage Your Booking – 0843 557 5218

You can use the On the Beach website to manage your booking online. You can make payments, print boarding passes, add extras such as car hire/transfers and suitcases as well as view your itinerary. You can sign into the On the Beach website with Facebook or by making an account with your email address.

On the Beach Reviews

On the Beach has a score of 1.5 out of 10 on the review website TrustPilot. Regular complaints from customers include changing the holiday a few days before departure, a lack of in-resort help, a long wait for confirmation of the holiday booking and a hotel not being as advertised. The company was also featured on BBC Watchdog back in 2012 where three disgruntled customers shared their experiences of booking a holiday with On the Beach.  However, some reviewers on TripAdvisor state that they have never had problems with On the Beach and found them to be good value for money, as long as you read the booking conditions first and double check prices using travel search engines.

On the Beach Refunds – 0844 248 2259

Unfortunately, if you need to cancel your booking, you will need to pay the full cost of your flight and this is non-refundable. For hotels, it’s slightly different as the majority of hotels will allow you to cancel if it is over a month until you travel. If you need to cancel, On the Beach will try to get back as much of the money as possible, but this is down to the individual hotel’s cancellation policy.

Popular questions about On the Beach

Why is On the Beach so cheap?

On the Beach is able to list low-cost holidays because they liaise with hotels, airlines and suppliers directly to negotiate the best price.

Are On the Beach ATOL protected?

Yes, On the Beach was one of the first online travel agents to become ATOL-protected. The company was first approved back in 2011 and now financially protects over one million holidays per year.

Who owns On the Beach holiday company?

On the Beach is an independently owned company, so it isn’t owned by a parent company or holding group.

What On the Beach paperwork do I need to take with me?

You’ll need your flight voucher, hotel voucher and any transfer vouchers that you may have booked- On the Beach will email these to you either at the point of confirmation or just before your departure date.

Can I change the dates of my On the Beach booking?

You may be able to change the dates of your booking, depending on flight and hotel availability. You can submit a change request by going to manage my booking- unfortunately, On the Beach says that it cannot process change requests over the phone.

How to reconfirm On the Beach return transfers?

Pick up times may be confirmed when you arrive at your resort by your arrival transfer provider. If not, look at your transfer voucher which will tell you about the departure process. It may be that your hotel needs to call on your behalf to confirm the transfer times.

About On the Beach

On the Beach was founded by entrepreneur Simon Cooper in 2004. The idea of a beach-orientated travel agent came from Cooper’s already successful business, On the Piste, which provided ski holidays for students. Thomson purchased On the Piste in 2008, leaving Cooper to concentrate on his newer venture.

Since then, the company has invested in several other companies such as Resort Taxis and On the Beach Beds, to secure better prices for customers.

In 2012, the company relocated its head office to Cheadle which is near Stockport. This was due to an increasing need for more space for recruitment.

For more information about On the Beach services and functions, call the On the Beach head office contact number.