ocado head office contact number

Ocado is an online supermarket in the UK.

Ocado Numbers:

Ocado Phone Number
Head Office 0844 248 2636
Delivery Enquiries 0844 248 2636
Complaints 0844 248 2636

Ocado Opening Hours

Department Opening Hours
Head Office 8am-6pm, weekdays

Ocado Head Office

Department Address
Ocado Titan Court, 3 Bishop Square, Hatfield Business Park, Hatfield, AL10 9NE, UK

Why would I call the Ocado Head Office Contact Number?

  • To track a delivery.
  • To cancel an order.
  • To change your delivery slot.
  • To reserve a permanent delivery slot.
  • To get a voucher for the price difference of your shopping.
  • To report an issue with a voucher code.
  • To enquire about special dietary products.
  • To make a complaint about a substitution, late delivery or overall shopping experience.

Ocado delivery charges

Are Ocado and Waitrose the same company?

How do I cancel a smartpass?

How do I pay for my Ocado order?

Where are the Ocado depots?

Working for Ocado

Ocado Shop

Ocado is an online supermarket retailer which is designed to make your weekly food shop easier. There are three different ways to find items: search, multi-search for several products or just browse. If you’ve shopped online at another supermarket before, you can simply copy across your shopping list to import your favourites. Each week at Ocado, there are great new offers such as meal deals and multibuys. Ocado also has a low price promise, which means that if your comparable shop would have cost less at Tesco.com, you’ll be sent a voucher for the difference up to £10. You’ll be covered for own brand equivalents as well as big brands. Lastly, you can see what other shoppers think of products by looking at reviews and ratings.

Ocado Delivery

ocado head office contact number
Ocado depot

Ocado has revolutionised online shopping. On Wednesdays, you can have your shopping delivered free of charge when you spend £75 or more. Once you have ordered, you’ll be sent handy updates via text with a reminder the day before the shopping is due and regular updates on the day of delivery. Deliveries are available in a one-hour slot, both on the hour and half-hour to suit you.

Ocado Voucher

You may occasionally be able to find voucher codes for Ocado on the likes of HotUKDeals.com, VoucherCodes.co.uk and from Ocado themselves. The most popular voucher tends to be £20 off your first shop, which Ocado will offer to new customers at periods throughout the year. You may also get free delivery or other benefits.

Ocado App

You can use the Ocado app to shop anywhere at any time, even if you don’t have an internet connection. You’ll get up-to-date delivery information, find out more about dietary and nutritional information, and you can start an order on your computer and finish it on the app. The app is available from the App store, Google Play store and on the Amazon Kindle Fire.

Ocado Smart Pass

The Ocado Smart Pass means that you won’t have to pay for delivery charges. You’ll also save at least 10% on big brands, get priority access to Christmas deliveries and receive samples, gifts, a subscription to the Ocadolife magazine and more.

Ocado Reserved

Get access to the same delivery slot every time you order- simply sign up and the same slot will be reserved for you every week or fortnight.

Other Ocado Products

As well as a huge range of groceries, Ocado has a home and garden range where you can find everything from tableware to socks. You’ll also find a wide range of own brand products in the grocery range.

Ocado Special Diets

If you have a special diet, you still want tasty food. Ocado has a large range to choose from, including vegetarian, Kosher, vegan, gluten free, organic and wheat free.

You’ll also find a selection of 2,500 recipes online and on the app, including recipes for special diets.

Popular questions about Ocado

What are Ocado delivery charges?

Ocado delivery charges will vary widely, depending on when you want to have your order delivered. Early morning (6am-7am) and evening (9pm onwards) slots are usually the cheapest. You can also get free delivery on a Wednesday when you spend over £75.

Are Ocado and Waitrose the same company?

No, Ocado and Waitrose are not the same company, however, Ocado does stock some of Waitrose’s own brand products.

Ocado: How to cancel smartpass?

You can cancel the Ocado smartpass by calling the contact number at the top of this page. Be aware that the smartpass is automatically renewed on a monthly, 6 monthly or annual basis.

Ocado: How to pay?

Ocado takes payment for an order when the groceries have been delivered, rather than at the point of ordering. You can pay with usual payment methods such as Visa and Mastercard.

Where are Ocado depots?

Ocado has four distribution centres in the UK which are known as customer fulfilment centres. They are located in Hatfield, Dordon, Andover and Erith.

Are Ocado good to work for?

You can find out more about what Ocado are like to work for by looking at the online review site Glassdoor. On that website, Ocado has a score of three out of five stars. Comments include: “good hourly pay rate”, “the workload is high” and “great management team”.

About Ocado

Ocado was founded back in 2000 by three former Golden Sachs merchant bankers. The concept was born in January of that year and the company began working in partnership with Waitrose in 2002. The company has a unique business model- it is purely warehouse based and does not have any retail stores. There are 22 warehouse depots and four customer fulfilment centres. One of Ocado’s directors says that Ocado stands for ‘order cat food and doughnuts only’ as those were some of the first items available to purchase from the site.

One of Ocado’s directors says that Ocado stands for ‘order cat food and doughnuts only’ as those were some of the first items available to purchase from the site.

Today, the Ocado headquarters can be found in Hatfield. In 2015, the company had an operating income of over £21 million.

The Ocado group is listed on the London Stock Exchange; the floatation occurred in 2010. The group is also a member of the FTSE 250 index.

For more about Ocado, call the head office contact number on this page.


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