Npower

0843 596 4185

Contact Npower by calling their head office on 0843 596 4185. Npower Limited is part of Innogy SE and is one of the largest six energy suppliers in the UK. This “Big Six” group controls most of the UK market in gas and electricity. Npower has been around since 2000, but it has had its share of controversies in that time. The company is stepping up its customer service and corporate social responsibility to improve its standing. Since 2016, Npower only operates with renewable hydroelectric and wind energy.

Npower Contact Numbers

Contact Npower during their office opening hours, as shown in the following table. There are many reasons you might need to reach the Npower head office. If you cannot find the relevant department below, then call the main head office number for help.

Department
Phone Number
Opening Times
Head Office
0843 596 4185
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 6.00pm
(Sun) Closed
Complaints
0843 596 4186
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 6.00pm
(Sun) Closed
Press Office
0843 596 4187
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 6.00pm
(Sun) Closed
Marketing
0843 596 4188
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 6.00pm
(Sun) Closed
Recruitment
0843 596 4189
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 6.00pm
(Sun) Closed
Foundation
0843 596 4190
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.00am – 6.00pm
(Sun) Closed

Head Office

To connect to the Npower head office, call 0843 596 4185. Whether you have corporate, consumer, or press questions, the head office can direct your call. Ask to speak to the Investor Relations team at Innogy, or the Energy Management Services team about business partnerships.  This is the first place to go with the queries that Npower customer services just can’t answer. Depending on staff availability, you may have to arrange for them to contact you back at a later time. The head office staff will assist you.

Complaints

Sometimes the Customer Services team are unable to resolve a complaint to your satisfaction. The Specialist Complaints Team can then take up to 28 working days to further investigate and provide a new solution. If you are still unhappy with this, the Escalated Complaints Team will take another look and give you a final response. Call 0843 596 4186 to escalate a complaint or check the progress of an issue with Npower. You can also e-mail the director, Chris Thewlis, at christhewlis@npower.com.

Press Office

The Public Relations team for RWE Npower plc are available to answer media enquiries if you call 0843 596 4187. The team will handle corporate and consumer PR as well as external and operations communications. Whenever you, as a journalist, write articles about Npower, call this number for more information about the company. This could be about anything from charitable activities to the executive board, or the subject of a press release. Ask for a statement from the UK spokesperson, Kelly Nye.

Marketing

Call 0843 596 4188 and ask for the Npower marketing team if you need to get in touch with them. If you have a proposal for a marketing partnership or want to be an Npower affiliate, call this number. The marketing department is also responsible for product development and rebranding. Contact them if you have suggestions for Npower’s advertising and sales channels. The approach needs to focus on Npower customers and the community. You must align with the Npower brand to be a partner.

Recruitment

To find out how you can be a part of bringing energy to 5.1 million customers, call 0843 596 4189. Ask to speak to someone in HR at Npower about the recruitment process. The main areas you can work in at Npower include customer services, sales, business support, and engineering. Register your interest and learn about current opportunities, whether they are in smart-metering or procurement. There are graduate training schemes and internships in many areas, so call Npower to get your foot in the door.

Foundation

Fuel poverty is a serious issue in the UK, especially in winter when temperatures plummet. Npower does its best to help out with charitable initiatives so people don’t have to choose between heating or food. Call 0843 596 4190 to talk to Npower about their Energy Fund or Fuel Banks. You can call if you need help from the Npower Foundation, or if you want to help with fundraising. You don’t have to be a customer with Npower to benefit from Fuel Banks, but you do in order to apply for an Energy Fund grant.

Other Ways to Contact Npower

It is very easy for Npower customers to send messages to Npower through their online accounts. Other than that, customers have the option of contacting Npower on social media sites. Customer services teams monitor the Facebook and Twitter pages to provide assistance through the week. Anyone can use these as a primary contact to pass their enquiry on to the right people at Npower. Failing this, you have the option of writing a letter. Choose the appropriate Npower address below for your enquiry.

Department
Address
Customer Services
npower
PO Box 177
Houghton le Spring
DH4 9AQ
Head Office
npower Group Ltd
Windmill Hill Business Park
Whitehill Way
Swindon
SN5 6PB