NHS Head Office

0844 248 1715

Contact the NHS on 0844 248 1715 for health advice and more information about regional services. The NHS is funded by public taxation and was the first single-payer healthcare system in the world. Since the Labour government established a unified British NHS in 1948, the UK countries took control of their own public health systems in 1999. Northern Ireland has a Health and Social Care service in place of the NHS. In England, the NHS provides free or cheap healthcare to the majority of legal residents.

NHS Contact Numbers

In the event of a medical emergency, please call 999 to request an ambulance. If you require medical advice but it is not an emergency, call 111. These helplines operate 24/7. Otherwise, you can contact various areas of the NHS using the phone numbers below. If you do not see a helpline relevant to your concern, call the main NHS contact number for assistance.

NHS
Phone Number
Opening Times
NHS Helpline
0844 248 1715
(Mon-Fri) 24/7
(Sat) 24/7
(Sun) 24/7
NHS England
0844 248 1716
(Mon-Fri)* 8.00am – 6.00pm
*(Wed) 9.30am – 6.00pm
(Sat-Sun) Closed
NHS Scotland
0844 248 1719
(Mon-Fri) 8.00am – 10.00pm
(Sat) 9.00am – 5.00pm
(Sun) 9.00am – 5.00pm
NHS Wales
0844 248 1721
(Mon-Fri) 24/7
(Sat) 24/7
(Sun) 24/7
Carers Direct
0844 248 1723
(Mon-Fri) 9.00am – 8.00pm
(Sat) 11.00am – 4.00pm
(Sun) 11.00am – 4.00pm
Help with Health Costs
0844 453 0224
(Mon-Fri) 8.00am – 6.00pm
(Sat) 9.00am – 3.00pm
(Sun) Closed
Bursaries
0843 208 1466
(Mon-Fri) 8am – 6pm
(Sat) 9am – 3pm
(Sun) Closed
Pensions
0843 208 1066
(Mon-Fri) 8am – 6pm
(Sat) Closed
(Sun) Closed

NHS Helpline

To reach the NHS switchboard, call 0844 248 1715. You can call to request general information, which the team will find for you. This information could be details about local GPs, hospitals, or other providers of healthcare services like dentists and opticians, and even pharmacies. NHS advisers can transfer you to a specific department for more detailed advice if necessary. They are trained to recognize if you need an ambulance or to book an emergency face-to-face appointment if they think you need one.

NHS England

Contact NHS England on 0844 248 1716 for information about health services in England. This helpline is for providing advice on primary care services commissioned by the NHS. These include GPs, pharmacies, dentists, and opticians. If you need to call about secondary care such as hospitals or mental health services, call 111 for help. They can direct you to your local Clinical Commissioning Group which is responsible for these services. Call this number to give feedback about the NHS in England.

NHS Scotland

If you are unwell, NHS Scotland advises you to call your GP or call 111 if the GP isn’t open. In Scotland, you can call 0844 248 1719 to use NHS Inform. This helpline is not for providing medical advice. Only call NHS Inform if you have enquiries about general health or local health services. NHS Scotland can provide guidance on finding treatment, healthcare support, and your legal rights. The team can let you know what to expect from a service, and tell you how to apply for the service or access it.

NHS Wales

The NHS Direct Wales helpline functions in the same way as 111. This means that you can call 0844 248 1721 for non-emergency medical advice as well as general queries, at any time of any day. When you call the number, a voice message will tell you the services available to you. Hold the line to speak to an NHS adviser. All calls are recorded, but you can remain anonymous if you wish. You may have to provide personal details in order to receive accurate medical advice about symptoms or a condition.

Carers Direct

Call Carers Direct on 0844 248 1723 for advice and support if you are a carer living in England. Carers Direct can help carers and the people they care for with assessments, benefits, budgets, and education. The staff can advise on how to make complaints about services and help to find local resources. The helpline is open seven days a week, and you can arrange a callback at a time that is convenient for you. Carers Direct does not provide medical, financial, or legal counselling or advocacy to individuals.

Help with Health Costs

Most NHS treatment is free, but people still have to pay for things like prescriptions and dental costs. Call 0844 453 0224 for advice on health costs and how to apply for support. People on certain benefits automatically receive help with the costs of things like sight tests, glasses, dental treatment, and necessary travel. Call to find out if you are eligible for an exemption certificate or the Low Income Scheme. If you don’t need to speak to a person, the automated order line is open from 5am – 2am.

Bursaries

The NHS provides financial support to some medical, dental, and social work students in the form of bursaries. Call 0843 208 1466 if you are a healthcare student to see if you are eligible for help with study costs. You can call to find out how to apply and check the deadline for the academic year. If you are already a bursary recipient, call for help managing your payments and your online BOSS account. You can also call this number to find out how to make an appeal or to report someone for bursary fraud.

Pensions

Contact the NHS Business Services Authority on 0843 208 1066 if you have any queries about the NHS Pension Scheme. Check your eligibility and discuss your options if you decide to join the scheme. Call for help with existing memberships, whether you are an employee or employer. Members can also call to complain about any part of the scheme. The Business Services Authority will resolve the complaint, if possible. You can call for more information about estimates, transferrals, or leaving the scheme.

Other Ways to Contact the NHS

On weekdays, the NHS monitors its Twitter account @NHSChoices. However, you’re not likely to receive a response if you tweet them. E-mails are the next best option for efficiency. In England, you can e-mail the NHS at england.contactus@nhs.net. In Wales, send e-mails to general.enquiries@wales.nhs.uk. Meanwhile, the NHS in Scotland has an online form for enquiries.

If your issue isn’t urgent or you are making a written complaint, you can send the letter to one of the following addresses. Bear in mind that if your complaint is about a specific service or provider, you should write to them directly. Call the relevant number above to find out if there is a local health board you could write to instead, to ensure that you receive an appropriate response.

Department
Address
NHS England General Address
NHS England
PO Box 16738
Redditch
B97 9PT
NHS Wales General Address
Public Health Wales
2 Capital Quarter
Tyndall Street
Cardiff
CF10 4BZ
NHS Scotland General Address
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
NHS Bursaries
NHS Student Bursaries
Ridgway House
Northgate Close
Middlebrook
Bolton
BL6 6PQ
NHS Help with Health Costs
NHS Help with Health Costs
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN