NFU Mutual

0844 257 5840

NFU Mutual is the trading name of the National Farmers Union Mutual Insurance Society. Policyholders own the company rather than shareholders, making it a mutual business. NFU Mutual underwrites a variety of insurance policies for rural communities. This includes home, motor, equine, farming, and business insurance. They also offer life cover and can help with pensions and investments. Since establishing in 1910, today NFU Mutual has a network of more than 300 offices with almost 4,000 employees.

NFU Mutual Contact Numbers

Contact NFU Mutual on these phone numbers for assistance from the insurance company’s head office from Monday to Friday.

Department
Phone Number
Opening Times
NFU Mutual Head Office
0844 257 5840
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
NFU Mutual Complaints
0844 257 5841
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
NFU Mutual Charity
0844 257 5842
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
NFU Mutual Recruitment
0844 257 5843
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
NFU Mutual Media Centre
0844 257 5844
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
NFU Mutual Legal Policy
0844 257 5845
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed

NFU Mutual Head Office

Contact NFU Mutual by phoning their head office on 0844 257 5840. You can call to find out more about what NFU Mutual offer. Enquire about insurance services for specific elements such as risk management, family protection, or smallholding. Call to get help with locating your nearest NFU Mutual office branch and get direct contact details for the local agency. If you are an existing NFU Mutual insurance customer, you can call for advice on making a claim. This could be for any policy, from travel to dogs or cats to commercial vehicles. They will put you in touch with the right department. You can also ask about their With-Profits Fund.

NFU Mutual Complaints

If there is a mistake or problem with any product or service from NFU Mutual, call 0844 257 5841 to complain. You will need to provide a reference number, explain the case, and include the date and name information if possible. The reference number would normally be your policy or claim number. They will confirm acknowledgement of your complaint and investigate it. A complaints handler will try to resolve the issue and inform you of the outcome. This could take 4-8 weeks depending on the situation. If it takes longer than this or you disagree with the outcome, contact the Financial Ombudsman Service for a review.

NFU Mutual Charity

Back in 2005, the company set up the NFU Mutual Community Giving Fund, which now helps around 70 charities a year. They will donate up to £250 to help eligible causes. Or they can donate promotional products and prizes, or purchase equipment instead. Call 0844 257 5842 if you would like to apply for a donation from NFU Mutual. There are some things they are not able to fund, but otherwise, the Corporate Social Responsibility team will be happy to help you with an application. If it is successful, they will expect a supporting statement on the use of the donation. There is also the Charitable Trust, established 1998, for rural causes.

NFU Mutual Recruitment

In 2017, NFU Mutual won the Gallup Great Workplace award for the second year in a row. The company also won the Essence of Engagement award from Gallup. Would you like to work for an award-winning mutual insurance group? Then call 0844 257 5843 to discuss potential careers with the NFU Mutual recruitment team. NFU Mutual operates seven regional centres and more than 300 local agency offices. You could work in customer services, sales, marketing, IT, or corporate. The latter includes departments such as HR and Procurement. Call to discuss graduate and apprentice opportunities, and employee development and rewards.

NFU Mutual Media Centre

You can find news and stories relating to the company on NFU Mutual’s website. They post about developments in their industry sector, their own product launches, and relevant advice. There are also infographics and reports which they share. If you have any questions about the content you read from them, call the NFU Mutual Media Centre on 0844 257 5844. Ask to speak to the Media Relations Manager, Rural Affairs Specialist, or High-Value Home and Equine Specialist. The right person should be able to assist according to your specific query. If you are a reporter or blogger, you can call with press enquiries or a collaboration pitch.

NFU Mutual Legal Policy

To contact the legal department at NFU Mutual, call 0844 257 5845. They only provide services for residents living in the United Kingdom. You can call to discuss their policies regarding the provision of certain products or the collection of information. For example, they may pass claims information on to other insurers to prevent fraud. They may also monitor and record telephone calls and e-mails for security purposes. You have the right to opt out of direct marketing if you do not want NFU Mutual to use your personal data this way. Simply call with your name, address, and policy number to request unsubscription from marketing.

Other Ways to Contact NFU Mutual

NFU Mutual does not share public direct e-mail addresses. Instead, there are several contact forms you can submit through the website. Here is the form for general enquiries. If you have an unresolved problem, you may want to e-mail the Chief Executive at Lindsay.Sinclair@nfumutual.co.uk. To speak to customer services online and get a response within a few hours, visit the NFU Mutual social media accounts. They monitor Twitter and Facebook during business hours. Or you can write a letter to the office.

Department
Address
Head Office
NFU Mutual
Elmcroft House
Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ