Next head office contact number


 Next Contact Number:

Next plc. Phone Number
Next Head Office 0844 248 2681
Next Customer Services 0843 218 4726
Next Complaints 0843 208 1752

Next Opening Hours:

Day Opening Hours
Monday to Friday 9 am – 5.30 pm
Saturday and Sunday 10 am – 3 pm

Next  Head Office Address:

Head Office Address
Next Plc. Next Retail Ltd.
Desford Road,
LE19 4AT

Next is a clothing, footwear and homeware retailer based in Leicestershire, operating stores all over the UK, throughout Ireland and in continental Europe. Stocking a huge range of clothing, a diverse and high-quality footwear line and a stylish, classy home range, all of which contain numerous big designer names, Next puts its best foot forward to bring you the most cutting-edge styles and timeless classics, no matter what you’re looking for.

The Next head office customer contact line is available from 9am to 5.30pm on Monday through to Friday inclusively, and operates on reduced opening hours of 10am to 3pm on Saturdays and Sundays. Therefore even if you can’t call during the week, you’ll be able to ring during the window of opportunity on the weekend, so you can always resolve whatever problems you are having with the company and get any information you need quickly and easily from the dedicated staff at the Next Head Offices.

The Next customer contact line at the company head office is manned during its opening hours by a dedicated team of customer service experts, who know the products, company procedures and good service practice inside and out, letting them answer your questions with authority and allowing them to walk you through any complaints or problems in a way that will help reach a good result for all involved.

Why might I need to contact the Next Head Office?

  • To find the location of your nearest Next store
  • To enquire about prices of various items found in Next
  • To make a complaint about anything you found unsatisfactory: customer service, the conditions in-store, the facilities available, the quality of the clothing or the sizes available
  • To find out if the store stocks any speciality items or can make any alterations
  • To enquire about a career at Next
  • To discuss the range of homeware available in-store or arrange delivery
  • To talk about seasonal items or limited-edition clothing, footwear and homeware.Next Ranges

Next stock a huge variety of clothing, footwear and homeware, divided by age, label, functionality and type into the following categories:

  • Women
  • Lingerie
  • Men
  • Boys
  • Girls
  • Shoes
  • Home and Furniture
  • Label
  • Lipsy & Co.
  • Flowers

Alternative Ways to Contact the Next Head Office

As noted elsewhere on this page, the fastest, easiest and most efficient way to get in touch with the Next head office is to use the Next Head Office contact number on this page, 0844 248 2681. This number is open from 9am to 5.30pm every day of the week except for Saturdays and Sundays, when it operates a reduced opening time schedule. On Saturday or Sunday, the contact line for the Next Head Office can be reached between 10am and 3pm, giving customers a window of opportunity to contact the company out of standard operating days.

However, it is sometimes not possible to get in touch by phone, or it may be inconvenient or undesirable to do so; in which case you can use these alternative contact methods to reach the Next Head Offices:

Web Contact Form

The official Next website contains a contact form that can be used to send a direct message to the company. Optimised with questions and details that will help get your queries to the relevent staff, so you can be helped as quickly and effectively as possible, the Next contact form sends your message directly and cuts out any middlemen. However, contact forms are often temperamental, and it can be difficult to see when you’ve successfully reached the company.

Social Media

Social media sites like Facebook and Twitter are perfect for contacting big companies. Next maintains an active presence on both sites, and can be reached on Facebook with wall posts, direct messages and tags. Of these three, wall posts are the most public and the most likely to garner you an immediate response, as they are visible on the official facebook page wall for the company and therefore subject to intense public pressure. Direct messages are a much more private matter, involving just yourself and the company spokesperson, but you will be able to see when they read the messages and can respond very quickly, in confidence.

Twitter is a different beast, offering users two options only – tweet “@” the company or direct message them. Despite the strict character count, the same rules hold true as those used on Facebook – tweeting at the company will be a public affair that is likely to see quite quick results, while direct messaging is a far more private way to message Next, and may not be viewed immediately.


You may also need to find the physical location of the head office, either to go there or to send a letter there. In the case of returning an item, you may also need to send it to the Next Head Office if involved in a dispute or to resolve the issue. If those situations apply to you, you can use the following address to send whatever you need to the Next head offices, or go there yourself.

If you’d rather forego the online messaging altogether, you can instead get in touch with Next using a good old fashioned pen and paper – just address your letter to the following address and it will make its way to the Next Head Office in Leicester.

Next Retail Ltd.
Desford Road,
LE19 4AT

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