New Look

0844 248 2668

New Look is a British high-street fashion retailer specialising in womenswear, menswear and teenager’s clothing. If you need to contact New Look regarding a product or service, you can call their head office on 0844 248 2668.

New Look Contact Numbers

Department Contact Number Opening Hours
Head Office 0844 248 2668 Monday – Friday: 9am-6pm
Customer Services 0843 557 4374 Monday – Friday 8.30am-9pm

Saturday: 8.30am-8.30pm

Sunday: 1oam-1pm

Complaints 0843 557 5197 Monday – Friday 8.30am-9pm

Saturday: 8.30am-8.30pm

Sunday: 1oam-1pm

Payroll 0843 557 3604 Monday – Friday: 9am-6pm
Recruitment 0844 826 8386 Monday – Friday: 9am-6pm
HR 0844 248 3671 Monday – Friday: 9am-6pm

New Look Head Office

The New Look head office is located in Weymouth, Dorset although there are also offices in London. If you wish to speak to the New Look head office for any reason as an employee or a colleague, you can do so by calling 0844 248 2668. When you call this number, you will be presented with an automated menu of options. For customer services, press 1. For payroll, press 2. For the New Look head office reception, press 3, or alternatively hold to speak to an operator who can help you get through to the relevant department.

Customer Services

If you need to speak to the New Look customer service team regarding an online order, or an item that you have purchased in store, you can do this by calling New Look customer services on 0843 557 4374. The customer service team can assist you with refunds, returning faulty products, finding stock of a particular product and making a complaint. When you call the above number, press 1 to speak to the New Look customer service team who will be waiting to assist you with your query.

Complaints

Sadly, things do go wrong from time-to-time and you may be required to make a complaint to New Look. You can do this by calling  0843 557 5197. You may wish to make a complaint about a faulty product, or about an in-store experience that was unacceptable. You can also make a complaint if your online order did not arrive or was incorrect. When you call the above number, the New Look complaints team will be waiting to help you, and they will do their best to try and resolve your query whilst you are on the line, but on some occasions, they might need to call you back with a solution.

Payroll

As a New Look employee, you may occasionally need to contact the payroll department regarding your wages. New Look employees can check their payslip online through a service called The Vault, and you can contact this department of New Look by calling 0843 557 3604. This number can be used if you have been paid incorrectly or not on time. When you call the number, press 2 to speak to payroll and The Vault.

Recruitment

If you are hoping to work for New Look, or you currently work for New Look and you need to speak to the recruitment team, you can do so by calling 0844 826 8386. This number will transfer you to the New Look head office, who can help you with any queries which relate to recruitment. When you call this number, press 3 to get through to the Head Office reception who will be able to put you through to the recruitment team.

HR

New Look’s HR department is based in the head office in Weymouth, Dorset. If you are a New Look employee and you wish to contact the HR department for any reason, call 0844 248 3671 The HR department deals with all sorts of issues from problems with pay to confrontations between colleagues. When you call the above contact number, hold to speak to an operator who will be able to transfer you to the New Look HR department.

Other Ways to Contact New Look

You can write to the New Look customer service team at the below address:

New Look Customer Services
New Look Retailers Ltd
Mercery Road
Weymouth
Dorset
DT3 5HJ

You can also tweet the team @NewLookHelp.