0844 826 8022

For information on a service from Natwest, call 0844 826 8022 and someone will be able to assist you further. For more department numbers, see the table below.

Natwest Contact Numbers

Department Contact Number Opening Hours
Customer Services 0843 290 7185 Monday- Friday, 9am-6pm
Head Office 0844 826 8022 Monday- Friday, 9am-6pm
Natwest Online Banking Department 0843 178 3550 Monday- Friday, 9am-6pm
HR 0843 178 3551 Monday- Friday, 9am-6pm
Natwest Emergency & Fraud 0843 178 3552  Monday- Friday, 9am-6pm
 Natwest Complaints 0844 453 0259  Monday- Friday, 9am-6pm

Customer Services

If you would like to know more about a certain account or banking service available from Natwest, call the Customer Service team directly on 0843 290 7185. This line is automated, however, if you would like to know more about internet banking with Natwest, press 1. If you have an activation code for a new card, press 2. For other enquiries, you can press 3, or hold and speak to an operator who will be able to assist you with any queries you have.

Head Office

For business enquiries, you can call the Natwest Head Office on 0844 826 8022. Again, this line is automated. However, if you know the extension of the department you wish to speak with, enter it and you will be automatically redirected. If you would like to speak to a general member of staff, wait until someone can speak with you further.

Natwest Online Banking Department

Online Banking is a great way to deal with your business online. It saves trips to your local branch and ensures that your funds are safe thanks to encrypted codes. If you run a business, you can bank online with Natwest and rest easy knowing that your funds are handled well and are secure from potential threats.

If you are having trouble with your online banking account, call the Natwest Online Banking team on 0843 178 3550 and someone will be able to assist you. You can also use this number for enquiries about online banking, and for help setting up online banking on your account.


In order to speak with a member of the HR team, call 0843 178 3551 and someone will discuss your issue with you. This number is for employees, and you may need to quote your employee number when calling up.

Natwest Emergency & Fraud

Natwest understands that losing your bank card, or seeing something odd on your account, can cause you to panic. However, if you need reassurance that your money is safe, call the Natwest Emergency & Fraud line on 0843 178 3552 and someone will access your account for you. If they need to, they will also lock your account from further use until they can find where the error has come from. You can also use this line if you would like to cancel a transaction, or you would like to report a crime at a Natwest ATM machine.

Natwest Complaints

If you have a complaint to make about the service you have received in a Natwest bank, about online banking, the Natwest app, or about the level of service received on another phone line, you can call the complaints line for Natwest direct on 0844 453 0259. This line isn’t automated and means that you can speak with someone directly. If this line is busy, you could be placed on hold. If you are holding for a long time, we suggest you call the line another time, when it may be less congested.

Other ways to Contact Natwest

If you would like to write a letter to the Natwest Head Office, you can do so at the following address:

Natwest Head Office
135 Bishopsgate

You can also contact Natwest on their social media, for example over on their Twitter account.