0844 453 0267

Call 0844 453 0267 to be put through to the Nationwide head office where you can open a new account, discuss your current account or enquire about taking out a personal or business loan.

Nationwide Contact Numbers

Department Number
Head Office 0844 453 0267
Customer Services 0843 557 3811
Recruitment 0843 218 9597
Complaints 0843 557 2613
HR 0843 557 5141

Head Office

The Nationwide head office is available Monday to Friday and can be contacted on the following number; 0844 453 0267. When calling, you will be put through to an automated switchboard message that will thank you for calling Nationwide and will give your options. It will ask you to press 1) for current accounts, 2) for online banking, 3) for mortgages and loans 4) for debit and credit cards and 5) for fraud detection/unusual account activity. If you have a query or question that doesn’t relate to any of the above, you can press 0) to be transferred directly to a Nationwide customer service assistant.

Customer Services

The customer service team are committed to ensuring that Nationwide customers have the best possible experience when banking with them and as a result, the number  0843 557 3811 will connect you directly with their team, where an expert will answer any questions that you might have. You can have a secure and relaxed chat with an adviser when calling the customer service department. They will assist you in basic things such as setting up a current account to bigger financial commitments like making a mortgage appointment or discussing a short-term loan.


To find out about how you can work for Nationwide, call 0843 218 9597. Press 1) for current vacancies in your area, 2) for jobs overseas, 3) for interview tips and tricks, 4) for an explanation of the Nationwide application process and 5) to track an application that is currently awaiting response. If you would like to track an application, please press 5 and then give the call handler your application number. You will find this on the confirmation email that you should have received once your application was submitted. All applications – successful or not – will receive a response within two weeks.


To make a complaint to Nationwide, the easiest thing to do is to call their complaints department on 0843 557 2613 and give the details of your complaint along with your full name and address. As a customer of Nationwide, your opinion is valued and a complaints handler will aim to sort your query as soon as possible. If it does need to be escalated, you will be told what the next steps will be and when you can expect to receive a call back. Please call this number again if you have not received the response on the date that was arranged.


To contact the Nationwide complaints department, please call 0843 557 5141 and request to speak to the department in which you work. To help you speak to the correct person quickly, the number will take you through to an automated message which will ask you to press 1) for the finance department 2) for the marketing department, 3) for the mortgage team, 4) for the in-branch workers and 5) for the Nationwide complaints handlers. Please press a number according to your position.

Other ways to contact Nationwide

As well as calling the Nationwide team to discuss your questions and queries, you can also give Nationwide a quick message to their Facebook page  or send a secure message via your internet banking app.