National Express

  • Business Name: National Express
  • Head Office Number: 0844 375 3139
  • Opening Times: 8am-10pm, 7 days a week
  • Head Office Address: National Express UK Coach Customer Services, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD
  • Website:

National Express Head Office Contact Number - 0844 375 3139


National Express is a British multinational public transport company, whose headquarters are based in Birmingham, England. The company operates bus, coach, train and tram services worldwide, with these services offered through the United Kingdom, Continental Europe, North Africa, North America and the Middle East. National Express offers cheap long-distance coach services across Europe. In 1972 the state-owned National Bus Company decided to create its own brand running scheduled coach services, initially watched over by Sir Frederick Wood from 1972 to 1978, with the branding as National Express introduced in 1974. In 1992 the company was renamed National Express Group plc and placed on the London Stock Exchange. As of 2015, the companies revenue was around £1,919.8 million. National Express employ around 44,000 people, through job applications and graduate opportunities. Passengers made 921 million journeys on National Express services in 2016.


National Express Connection Numbers

Department Number
Head Office 0844 375 3139
Complaints 0844 249 0907

By calling the above numbers, we can connect you to those Netflix departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

National Express Head Office Opening Hours

Department Opening Hours
Head Office 8am-10pm, 7 days a week

National Express Head Office Address

Department Address
Head Office National Express UK Coach Customer Services, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD

Why would I need to call the National Express Head Office?

  • I want to locate my nearest National Express coach station
  • I have a complaint about service I received from National Express
  • I want to enquire about a service offered by National Express
  • I work for National Express and I would like to contact HR
  • I would like to apply for a job with National Express
  • I can’t access my booking information
  • I would like to cancel my booking

National Express Head Office Contact Number – 0844 375 3139

If you are a resident in the United Kingdom and would like to locate your nearest National Express coach station, calling the National Express Head Office Contact Number on 0844 375 3139 will put you in touch with someone who can help you. It is also possible to locate these through using the National Express website by using the ‘stop finder’ located towards the bottom of the home page and entering your location. Booking for National Express services is available on the website, along with many helpful offers. Under the offers section, you can find several selections useful for people hoping to get the best deal on their travel, with options for ‘finding their lowest fares’, group offers, senior, disabled, young persons and family coachcards, 2for1 offers and coach holidays. All of this allows customers to spend their money wisely.

There is also an option for hotel deals in places like Birmingham, Bristol, Leeds, London and Manchester, as well as availabilities for airport hotels, which makes it easier for National Express customers to make their travel plans easier and cheaper. National Express understand the kinds of reasons why their clients will be travelling and therefore choose to cater to this, meaning they have an ‘Events’ section on their website to help customers coordinate their travel with their plans. The website displays events options for music festivals, concerts, sporting events, Wembley events and European events.

National Express’s website offers online exclusives that include one-way fares from £5 to hundreds of UK destinations, showing their customers they create cheap but effective travel. By summer 2017 all National Express services are hoped to allow access to free WiFi and a VUER service, an app that provides top TV shows, access to Sky Sports News and a range of digital magazines, making your journey fly by.

Airport Travel

National Express offer a service based around airport drop-offs, with multiple airports having access to National Express drop-off services. Airports involved are Heathrow, Gatwick, Stansted, Luton, Birmingham and Manchester, with further services being offered for Cardiff to Bristol, Heathrow to Gatwick and Manchester to Liverpool airport coach journeys as well. The service runs throughout the day and night, with more than 100 services every 24 hours on selected routes, which gives you flexibility on getting to your airport on time. A group travel discount promises that groups of four or more can save 25% on standard fares, and with a generous luggage allowance and luxurious coaches with air-conditioning, WiFi and power sockets, travelling to the airport with National Express seems like a good option.

Pick-up points for airport travel can be found within each booking, with up to 154 points per airport journey.

If you have any questions regarding booking an airport coach trip, or how to find your nearest pick-up point, please call the National Express Head Office Contact Number on 0844 375 3139.


National Express offer 1/3 off their standard fares with their coachcards, which means that certain customers have access to reduced prices depending on certain restrictions. Senior, Young Person, Family and Disabled coachcards are available for purchase with National Express.

Senior coachcards are available to anyone 60 years or older for £10 a year, which is useful for anyone at that age who enjoys travelling to see friends and family or taking short trips.

The Young Persons coachcard is also £10 per year, and is available for anyone aged 16-26 (or is a full-time student), and also gives 10% off travel to events and festivals as well as the 1/3 reduced prices.

Family coachcards are available in two forms: for one adult and one child for £8 a year or for two adults and two children for £16 a year. With this kids travel free all year round, including public and bank holidays.

Disabled coachcards allow customers who are registered to have 1/3 off standard fares, and with accessibility being a main concern of National Express’s, your needs will be met with accessible coaches on the majority of their fleet. If you use a wheelchair or have reduced mobility, you should ring National Express on their above Contact Number at least 36 hours before your journey to ensure they can access your travel requirements.National Express Head Office Contact Number - 0844 375 3139

All of these coachcards have a £2 post and packaging fee attached at order and allow a money-back guarantee where if you don’t save the cost of the card by the end of the year, then you are free to claim a refund for the total cost of the card.

If you have any queries surrounding applying for a Coachcard please call the National Express Head Office Contact Number at 0844 375 3139.

Coach Hire

Along with usual coach booking, National Express also has a series of coaches available for private hire, depending on whether your trip is for business or pleasure. They have a nationwide coach hire, with double-decker buses available, creating a fast and accessible way of travelling regardless of party size or destination. All National Express drivers are CRB checked, meaning that their private hire coaches are perfect for any large or small school group travelling.

Their VIP Hire section provides a special range of coaches, with leather seats, air conditioning and central heating, plenty of legroom, tinted windows and in some coaches a rear kitchen or lounge area. VIP coaches are perfect for any special occasion such as birthdays or a large wedding party.

Festivals and events are included in their coach planning, as is transport for sports teams, allowing National Express to be helpful in many situations.

Finally, if you’re hoping for a corporate hire, their coaches can help to make an all important professional decision, all the way down to their “courteous and uniformed drivers”. All of these forms of private hire can be found through filling in a Quick Quote form on their website to allow National Express to find the best private hire coach for you.

Coach Tracker

National Express have a section on their website that allows customers to track where their coach is on the day of travel. Customers can enter their details into sections on the site either including their coaches number or stop name, can search by departure and arrival locations or they can search by their ticket details.

This service allows customers to see where their coach is, which is useful for if you or your coach is running late and you want to know when it will arrive at your stop, or for checking how far you are from your destination once you have embarked on your journey.

Booking with National Express

Booking a coach ticket with National Express is easy to do through their website. Through the middle of the home page is a bar allowing customers to enter their departure and arrival locations, the date on which they wish to leave (and the date they wish to come back if their ticket is a return), and how many passengers there will be. This leads you to your best ticket options including the times you will leave and arrive and how long your journey will take, and how much it will cost. National Express advertise the fastest journey for you, and also give notifications if a coach has limited seats available.

Along with the tickets National Express gives the option of ‘Extras’ which include travel insurance, the possibility of adding more bags with one extra bag costing £8 and up to three extra bags costing £16. There are also options to donate £1 to the Royal British Legion or to the Canine Partners. A booking fee of £1 is added at checkout. When it comes to ticket collection, there are three options available, either and e-Ticket that is sent to your emails for you to show your driver – which is free, an SMS Ticket which sends your ticket as an SMS text message costing 50p. Or tickets are available to pick up from a collection point, which also costs 50p.

If you have any queries surrounding booking a journey with National Express, or need help locating your ticket, please call the National Express Head Office Contact Number at 0844 375 3139.

Careers with National Express

To apply for a job with National Express you can apply online at their website under the careers section, which allows applications for jobs and also for graduate opportunities. Job applications allow you to apply for jobs in multiple different positions, and also worldwide as they offer jobs for Spain and North America as well. The UK positions are split between National Express UK Bus and National Express UK Coach and provide driving and non-driving vacancies.

In the graduate opportunities, you will be able to be a part of the National Express Network, which works with members worldwide to undertake joint development work both at home and abroad. The Network offers benefits such as international secondments, sponsored MBAs as well as other qualifications and 6-monthly events at world-class university business schools.

The careers page offers an insight into employee benefits, an ‘About Us’ section to learn more about National Express to help you decide on your decision to apply for a job, and their Annual Report from 2016.