monsoon store

Monsoon is fashion and clothing store and is owned and run by Monsoon Accessorize, who also run Accessorize, a fashion accessory store in the UK.

 Monsoon Contact Numbers:

Monsoon Phone Number
Head Office  0844 248 2678
Monsoon Complaints 0843 557 4319
Customer Services  0844 248 2678

Monsoon Opening Hours

Department Opening Hours
Customer Service 8:30am-11:30pm, 7 days a week

Monsoon Head Office Address

Department Address
Head Office Monsoon Accessorize Ltd – Head Office
Monsoon Building
1 Nicholas Road
W11 4AN

Why would I need to call the Monsoon Head Office contact number? 

  • To find your nearest Monsoon store
  • To find out more information about a certain product you have seen online or in store with Monsoon
  • To find out if a certain item is
    available in your local Monsoon store
  • To enquire about jobs available in Monsoon stores across the UK
  • To report an issue with a product you have bought in a Monsoon store
  • To complain about the standard of service you have received in a Monsoon store

Other important Monsoon numbers

Monsoon Phone Number
Head Office 0844 248 2678
Customer Services 0844 248 2678
Complaints 0844 248 2678

Monsoon Head Office Opening Hours

Department Opening Hours
Head Office Monday to Saturday 9am to 5.30pm, Sunday 11am to 5pm

Monsoon Head Office Address

Department Head Office Address
Monsoon Head Office Monsoon Building, 1 Nicholas Road, NOTTING HILL, W11 4AN

Products available at Monsoon

Monsoon sells a range of clothing for women and children. They’re well known for their formal section – which is usually stocked with formal wedding attire and dresses for other formal occasions. They also sell a range of work wear, shoes and accessories. As well as this, Monsoon has a huge range of beach wear and attire, from hats to kaftans and flip flops.

Children’s clothing at Monsoon

Monsoon also has a wide variety of children’s accessories and clothing. They sell clothing for boys and girls aged 3-15 years old. Monsoon has children’s clothes for casual wear, formal wear, beach wear and wedding outfits for flower girls and ushers.
As well as this, Monsoon also has a back to school section in their stores which are stocked every year near the end of summer, for when children are due to return to school in September.


Accessorize is a store which is usually attached to a Monsoon store. It offers jewellery, handbags, scarves, and other smaller accessories that compliment your outfit. The idea is that you can buy your outfit with Monsoon, and grab great accessories to match it at Accessorize. If you wish to shop online with either Monsoon or Accessorize, you can do. Each store has a separate website dedicated to their stock. You can find a wide selection of necklaces and earrings to suit any dress you can find at Monsoon.

Gifts and Homeware at Monsoon

Monsoon opened up a gifts and homeware section to the store in the late 2000’s. Some stores have the home section, however, the majority do not. The Monsoon online store has the widest variety of items for decorating your home. You can find everything from candles to notebooks, as well as baking and cooking accessories for you kitchen. Monsoon has also started selling beauty products and perfumes at their larger stores. Their selected perfume this year is named Rose Gold and has five-star reviews over on the Monsoon website. For more information on the Home section at Monsoon, head over to the website, or ring the number above.


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Do Monsoon sell dresses for Weddings?

Yes, Monsoon sells dresses for all formal occasions. On their website, Monsoon sells a wide selection of wedding dresses for that special day, as well as dresses for wedding guests. If you wish to find out if your local store stocks the dress you want, you can call the number above and we will put you in contact with the Monsoon customer service team.

Can I get a refund at Monsoon without a receipt?

Unfortunately, it is against company policy to allow a refund without a receipt. However, if you have a proof of purchase – Monsoon will give you a refund within the limit of the policy on your receipt. Usually, you have 18-30 days to return an item to a Monsoon store. If you have purchased items online with Monsoon, you will receive return instructions in your parcel.

What is the dress quality like at Monsoon?

Monsoon has excellent quality dresses for every occasion. Their formal dresses are made from high spec material ensured to stand the test of time. Where dresses from cheaper stores may deteriorate in quality over the years, Monsoon dresses will usually keep their integrity.

Who do Monsoon use for deliveries?

Monsoon uses a variety of delivery methods depending on what you have specifically paid for. If you selected standard delivery, your items will usually arrive via Royal Mail. However, if you have selected next or selected day, Monsoon may use different courier services to get your items delivered to you on time.

What are Monsoon like for prices?

Monsoon can be on the pricey side. However, you purchase clothing quality above all else. Monsoon clothing is designed and created to a high specification and can be ensured to last for a long time.

About Monsoon

Monsoon Accessorize is a British company with over 1500 stores in over 70 different countries. It was created in 1973, with its first store opening in London. In 1984, the first ever Accessorize opened next door to Monsoon, which is still to this day situated in Convent Garden. In 1994, the company set up a charity trust in order to help women and children in Asia from some of their profits.
Over the years, Monsoon and Accessorize have struggled financially, and in 2007 the company was said to be struggling with losses. However, as of 2014, Monsoon had had an overall profitable five years.
The company was also fined in late 2015 after the new implementation of a National Living Wage by HMRC. It was found that Monsoon Accessorize had underpaid workers as a means of paying for their uniforms. HMRC later fined them for £28 000, which they paid in full. They now implement a National Living Wage in all of their UK stores.

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