Ministry of Defence Head Office

0844 453 0226

Contact the Ministry of Defence on 0844 453 0226 if you have queries about the operations of the department. The Ministry of Defence is part of the UK government and serves as the headquarters for the British Armed Forces. This includes the Royal Navy, Royal Air Force, Royal Marines, and British Army. The MoD is responsible for the UK’s security and defence policies at home and overseas. Their priority is to protect the British people, maintain strategy, and project global influence while working with allies.

Ministry of Defence Contact Numbers

The Ministry of Defence consists of many smaller agencies and bodies. Many of these are not contactable by telephone for the public. Find the main areas of the MoD which you can easily call listed below. The helplines are open during government office hours, so they are unavailable over the weekend. Call the Head Office if you need to get in touch with a specific organization within the MoD. They will be able to provide you with specific contact details, depending on your reason for calling them.

Department
Phone Number
Opening Times
Head Office
0844 453 0226
(Mon-Fri) 8.00am – 6.00pm
(Sat-Sun) Closed
Confidential Hotline
0844 248 1729
(Mon-Fri) 8.00am – 6.00pm
(Sat-Sun) Closed
Defence Infrastructure Organization
0844 248 1731
(Mon-Fri) 8.00am – 6.00pm
(Sat-Sun) Closed
Veterans UK
0844 248 1732
(Mon-Fri) 8.00am – 5.00pm
(Sat-Sun) Closed
Complaints
0844 248 1734
(Mon-Fri) 8.00am – 6.00pm
(Sat-Sun) Closed
Careers
0844 248 1735
(Mon-Fri) 8.00am – 6.00pm
(Sat-Sun) Closed

Head Office

Call the Ministry of Defence head office on 0844 453 0226 with your general queries. These enquiries could be regarding any part of the MoD’s work, across the UK or in other territories. Find out how to submit a Freedom of Information Request if necessary. The individual services within the British Armed Forces have their own communication methods. If you wish to speak with the head office for one of these services, you can ask for contact details. Ask for more information on public news releases.

Confidential Hotline

Contact the central reporting unit at the Ministry of Defence by calling the confidential hotline on 0844 248 1729. This line is for reporting wrongdoing in relation to the MoD, for the public, employees, or contractors. The MoD will provide guidance without bias. You can report illegal behaviours such as fraud, or damage to the environment. Report any breaches of the Civil Service Code or the codes of conduct for the British Armed Forces. Please refer to the complaints helpline for other grievances.

Defence Infrastructure Organization

Call 0844 248 1731 to reach the Defence Infrastructure Organization. The DIO is responsible for building and maintaining the infrastructure to support defence services. It provides places for people to work, train, and live. You might have a question about the military estate, at home or overseas. Maybe you want to query something you read in the corporate magazine DIOlogue, or the sustainability magazine Sanctuary. You can also ask about firing times on Ministry of Defence military training estates.

Veterans UK

Former serving personnel can call 0844 248 1732 to connect to Veterans UK and receive support. Get help with War Disablement Pensions, Armed Forces Pensions, or the Armed Forces Compensation Scheme. Veterans and their families can seek welfare support to assist with civilian life, injury, or bereavement after service. Find out how to apply for a veteran badge or medal for yourself or a family member. When the helpline isn’t open, you can choose to redirect to Combat Stress or The Samaritans.

Complaints

Call 0844 248 1734 to make a complaint about the Ministry of Defence. For example, you may have concerns about low flying military aircraft or noise. The MoD takes your complaints seriously, aiming to put things right and avoid future mistakes. If you know which area of the MoD is responsible for the issue, ask to speak with them. If not, the office will be able to direct you to the right person to assist with your complaint. You can ask for an internal review if you are not satisfied with the resolution.

Careers

The Ministry of Defence offers a range of careers in the Armed Forces and reserves, or as civil servants. The MoD is also recruiting civilian doctors and nurses for the reserves. You could even join the MoD Police. Office roles in the Civil Service are available, as well as graduate schemes and apprenticeships. Call 0844 248 1735 if you want to work in defence of the UK. You can find out which area of defence would suit you and how to apply. Ask about security vetting and inclusivity policies.

Other Ways to Contact the Ministry of Defence

If you are unable to reach the Ministry of Defence over the phone, try writing to them. Send any queries or complaints in an e-mail to parlibranch-treat-official@mod.uk. The MoD only monitors e-mails during office hours. For a more casual chat, get in touch with the MoD on Facebook. You can send messages on the main Ministry of Defence page and the UK Armed Forces page for relevant concerns. Alternatively, you could write a letter to the head office in Whitehall at the following address:

Department
Address
Head Office
Ministry of Defence
Main Building
Whitehall
London
SW1A 2HB
Complaints
The Ministerial Correspondence Unit
Level 5, Zone A
Main Building
Whitehall
London
SW1A 2HB