logo Contact Numbers

Department Number
Head Office 0844 826 8659
Complaints 0844 248 2079
Customer Services 0844 248 2081
HR 0844 248 2082
Jobs 0844 248 2083
Delivery and Returns 0844 248 2084 Head Office Address

Department Address
Head Office 100 Charing Cross Road, London WC2H 0JG Phone Line Opening Hours

Department Opening Hours
Head Office Monday – Friday: 8am – 8pm
Saturday, Sunday and Bank Holidays: 10am – 6pm

About – 0844 826 8659 is an online retailer based in London, specialising in designer furniture. The company launched in 2010 with a 2.5 million funding, which then turned to £6 million in series B financing. Factories work for commission to meet the orders rather than actually owning the factories. They have its head office in London and then also have one in Shanghai and employ around 160 members to their team. The business has been extremely successful from the beginning with sales up by 200% in 2012 in comparison to 2011. They collaborate with a number of designers on a lot of their products which results in quirky and extremely likeable, yet affordable furniture. Furniture – 0844 248 2081 is a website selling homeware and furniture, mostly of a simplistic, Scandinavian style. Depending on your nationality, you can select for the website to be put into that language, and you can begin to shop! The website is extremely easy to navigate, with different categories lined up at the top of the page, such as ‘storage’, ‘lighting’, ‘bedroom’ and ‘accessories’ each listing a number of items along with their prices. There is also a kids section and an online sale category if you are looking to grab a bargain. If you are having any difficulties finding your way around the website or have spotted a mistake then please call the head office contact number. If you have decided you would like to order something from the website, then simply add it to your basket which will then be updated with the total price of your items. When you are ready to complete the checkout, you will be asked to ‘log in’ using a username and password. If you already have this, you can go ahead and finish your easy transaction. If not, you can create an account to make purchasing in the future easier because the website will securely store your details. To sign up, you will need to create a username (usually your email address) and a password. This will automatically sign you up to the e-mailing list where you will have the opportunity to receive exclusive offers and discounts on products. If you have created an account with and have forgotten your login details then please call the head office and your issue will be resolved quickly so that you can access your account. If you would like to know all about the design of the products sold on, on the homepage is a lot of information about where the products come from as well as what is trending right now for different types of homes. There will occasionally be discounts and offers advertised here, so be sure to keep an eye out. Delivery – 0844 248 2084 delivery charges and services depend on how much you order as well as the size of the item – but don’t worry, their delivery charges are capped so no matter how much you order, the most you will pay for delivery is £39.95 each time. Delivery for most items will happen within 24 hours of dispatch. You will receive a notification either via text message or email alerting you to the fact that your item has been dispatched. Please do not confuse this with delivery as this will occur when the couriers have received the item from (usually within 24 hours). charges a separate delivery charge per item, and these charges are added up at the checkout (capped at £39.95) so that your delivery bill does not get too pricey. Small items that are priced at under £50 will cost £3.95 to be delivered and the delivery will take place between 9 am and 5 pm, if you are not available to take the delivery a card will be left and your item will be taken to your local post office, where you will then have to collect it. If items are still small but have been bought for over £50 then you will be charged £5.95 to have them delivered. These items will be delivered within a one-hour delivery slot which you will be made aware of on the day that the item is out for delivery. Mid-size items will cost £14.95 each, and include items such as a coffee table and small chairs/ottomans. The prices increase the bigger and heavier the items get and full terms of delivery can be viewed on the Made website, or by calling the contact number. Deliveries are usually made in the week, but on occasion, they do provide the option for weekend delivery, if this is the case, you will be given the choice at the checkout.if you are having your item delivered to an offshore location, this can take up to 14 working days. If you become concerned about the progress of your order, you can use the tracking system on the website, simply by logging in to your account and reviewing your orders.woman has delivery from Returns – 0844 248 2084

If you have received an item and it is not what you expected, or it is not to your taste when it arrives, you can send the item back within 14 days of having it delivered to you. Your return will not be free of charge. if you need to return an item simply call the contact number and depending on the item and how it was delivered, will either arrange to pick it up, or you can return it yourself via the Post Office, you will need to pay for the cost of collection should you arrange for the items to be picked up. To avoid confusion, you will be asked to check over your item(s) when they arrive and sign a form to say that nothing is faulty. If you find that something is broken or damaged when it arrives to you, please call the contact number straight away and explain what the issue is, and make sure you mark it on the form. If you have signed the form and then discover a fault with the item, please again call the contact number and this time send photos if possible of any damage and your complaint will be assessed. If it is valid, will arrange to collect your item free of charge and you will be given a complete refund. If you prefer, it is possible to arrange a repair or replacement if this is preferred. Any refunds usually take up to three working days to clear into your account. If it has been longer than this and you have still not received your money, then it might be worth calling to contact number to see if your return has been processed. Prices to return items can be found on the website, as well as any information about what to do if you want to cancel your order once it has been processed. Sale – 0844 826 8659

The ‘last chance’ category on the website has a lot of good quality discounted items that should not be missed. Simply head to and click the last link at the top of the page. There are all sorts of furniture and home accessories to buy in the online sale, some of which are discounted by over half and so it is definitely worth taking a look. Jobs – 0844 248 2083

If you wish to apply for a job with, you can find their recruitment page on their website and there you will be able to find the job that best suits you.

If you have applied for a job with and wish to find out more about your application, please call this number 0844 248 2083 to be put in touch with a member of staff who can help you.